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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Nothing like the dress advertised Not cotton but a cheap lining fabric in nylon/polyester. It is a scam. It does not qualify for even one star.

Valorada con 3 estrellas sobre 5

Was happy with first headband which came with elasticated back the second headband didn’t come with a very clear description but looked very similar it has no back elastic which doesn’t let it sit on... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Beautiful product (jewelled headband), but faulty. One gem fell off immediately upon trying it on and the neighbouring gems were ever so slightly loose. When I emailed to return, I was accused of pull... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Appalling 'service' They took my money and did not deliver what I paid for. No communication whatsoever other than to promote what they sell and to say that the item will be arriving! They even ema... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios de moda
  2. Tienda de sombreros, gorras y tocados
  3. Joyería

Información proporcionada por diversas fuentes externas

Beautifully Designed Headwear and Jewellery.


Información de contacto

2,2

Malo

TrustScore: 2 sobre 5

231 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,2

Todas las opiniones

(231)

5 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Appalling 'service'

Appalling 'service'
They took my money and did not deliver what I paid for.
No communication whatsoever other than to promote what they sell and to say that the item will be arriving!
They even emailed me to ask what I thought of their non-existent service.

20 de septiembre de 2025
Opinión espontánea
Logotipo de Evelynandrose

Respuesta de Evelynandrose

Hey Anna,
Assuming you’ve mixed up companies here as we don’t have an order from you and we’ve not sent marketing emails for a long time! We’ve had it before where we’ve been mistaken for an Australian company. I’ve requested information but this review is not for us and will probably be deleted by Trust Pilot shortly.

Valorada con 5 estrellas sobre 5

Great product

Such a beautiful headband at a great price, delivered quickly and in beautiful packaging! Highly recommended.

17 de septiembre de 2025
Valorada con 1 estrellas sobre 5

I have tried to contact them several…

I have tried to contact them several times for a return address so I can send back the headband that doesn't fit me and j have had no reply

5 de abril de 2024
Logotipo de Evelynandrose

Respuesta de Evelynandrose

Hi, we have received one email from you (today) to which we responded to within five minutes. Please check your junk mail, the email was sent 11.23am 4.6.24 asking for more information. We have never had any other emails from you regarding a return. Disappointing you have left this review without allowing us a chance to help.

Valorada con 1 estrellas sobre 5

Beautiful product but faulty!

Beautiful product (jewelled headband), but faulty. One gem fell off immediately upon trying it on and the neighbouring gems were ever so slightly loose. When I emailed to return, I was accused of pulling the gem off as apparently that’s the only way they can ever come off. I was really looking forward to wearing the headband with my wedding outfit, so I’m not sure what reason I would have to ruin the headband myself. Unfortunately, my need to return was handled very poorly and I would not recommend the company. I was very polite and I understand we don’t live in a perfect world, but the owner clearly thinks everyone is out to get them.

22 de abril de 2024
Logotipo de Evelynandrose

Respuesta de Evelynandrose

Georgie, thank you for sharing your thoughts on how beautiful our products are, I completely dissagree with your fabrication of our exchange and here is why:

Your order was processed by me directly, all headbands go through a vigorous quality check and the headband you ordered has gems sewn onto the headband, they were not loose and would not fall off unless pulled. You were not "accused" of pulling off the gem, the communication from us stated that it should not have happened as they're sewn on.

Also, we refunded you straight away and didn't require you to send back the product, in order to save you time.

As the owner, I do not think everyone is out to get us, so please do not make assumptions. Thanks again for taking the time to write a review and have a lovely week. Lisa.

Valorada con 5 estrellas sobre 5

Great product, Great sale price, Great customer service

Headband arrived and is absolutely stunning - honestly, the pics on their website don't do it justice! I purchased the GAIA headband on sale - the pics online make it seem like it's got a dark grey/black under-silk color, but it's actually a light-grey so really blends really well with all the hardware/diamante! Way better than I imagined in-person. Nice 'heft' to the product without being too heavy to wear, certainly doesn't feel cheap or chinsy like some bejeweled headbands can be. Also, my shipping advice included an incorrect tracking code - once I alerted e&r to the issue, Lisa responded in under an hour with correct details and reassurance all was in process for arrival. Great product, great customer service.

23 de enero de 2024
Opinión espontánea
Logotipo de Evelynandrose

Respuesta de Evelynandrose

Thanks so much for leaving such a glowing review! Really helpful for us. Enjoy wearing your Gaia headband xx

Valorada con 3 estrellas sobre 5
Logotipo de Evelynandrose

Respuesta de Evelynandrose

Hi Amna, I believe you emailed already regarding a shipment to Dubai? We responded to your email saying we sent this on the 13th October, it is now 3rd November, it shouldn't take this long however Royal Mail won't allow us to put in a claim for loss until 30 days. Please email me us back if you still haven't received by 13th November. Thanks

Valorada con 1 estrellas sobre 5

Lovely headbands but incorrect…

Lovely headbands but incorrect Information on the website and a hostile response when asked about it

21 de agosto de 2023
Logotipo de Evelynandrose

Respuesta de Evelynandrose

Hi Becky.
Sorry that you feel this warranted a 1 star because the website incorrectly stated drawbags were provided. We apologised for this mistake and did not feel we had written anything hostile, apologises if that's how you perceived it. Happy to have a further conversation if so, please email info@evelynandrose.co.uk and not use our instagram DMs as these go into a filter and we don't always see them. Really keen to understand what part of the conversation was hostile, thank you

Valorada con 5 estrellas sobre 5

Lovely headband

Lovely headband, fast delivery and packaging ! Highly recommended!

29 de julio de 2023
Logotipo de Evelynandrose

Respuesta de Evelynandrose

Thanks Audrey for your kind review, much appreciated x

Valorada con 5 estrellas sobre 5

Beautiful headband, speedy service

Very helpful, professional and carefully packaged speedy delivery. Beautiful headband. Just as in photo. Not expensive but looked it. For a wedding. Many compliments.

22 de mayo de 2023
Logotipo de Evelynandrose

Respuesta de Evelynandrose

Hi Fiona! So great to hear the wedding was a hit and you got so many compliments :) thanks for the review xx

Valorada con 5 estrellas sobre 5

I ordered a headband late on Monday…

I ordered a headband late on Monday evening, it was the Angelina, and realized the next day that I'd paid for the wrong postage - I needed it for Saturday. No need to worry, the item was despatch the following morning & arrival was 48 hours later, beautifully packaged, and the headband is fabulous, can't wait to wear it. It's that gorgeous it's had the approval of both my extremely critical daughters!!! Thank you again

23 de marzo de 2023
Opinión espontánea
Logotipo de Evelynandrose

Respuesta de Evelynandrose

Hi Valerie, anytime, thanks for your order and hope to see you again soon xx

Valorada con 5 estrellas sobre 5

Wonderful hair bands

Wonderful hair bands ! Beautifully made!

7 de enero de 2023
Logotipo de Evelynandrose

Respuesta de Evelynandrose

Thanks Lorraine for writing a review for us, it really helps our business grow and so pleased you love our products x

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