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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Evermile took away the stress of delivering our cakes across London. 😅 It used to be a stressful and time-consuming process but now we just log on to Evermile select date, time slot and the... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Having been a partner with Evermile for a number of years now, with increasing delivery volumes and service subscriptions, I find myself and multiple team members repeatedly 'bashing our heads aga... Ver más

Valorada con 5 estrellas sobre 5

Delighted with the user experience for all my local based deliveries in and around London. The options for times and days for delivery are a great feature. The flexibility of the type/category... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We used Evermile over our very busy Christmas period. Their platform is very easy to use and the couriers that they contract are first class. Their level of customer care way exceeded my expectations... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de software

Escrito por la empresa

We help small businesses offer the delivery options their customers expect, at prices they love. With Evermile local business owners can offer delivery options like express, same-day, next day or scheduled. They can track manage and track their orders. Provide their customers a seamless delivery experience and save time by automating their entire delivery workflow.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

40 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(40)

2 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Not recommended

Having been a partner with Evermile for a number of years now, with increasing delivery volumes and service subscriptions, I find myself and multiple team members repeatedly 'bashing our heads against the wall' when trying to deal with any issue.

Collection arranged for 2-4pm for a 2-6pm delivery. At 4.45pm the package hadn't been collected. The driver ended up arriving moments before 6pm, causing our customer to cancel their order, as we couldn't fulfil their initial delivery request as promised. £200 revenue loss, recognition that the error was caused by the courier being late, but a hard message delivered of: We only cover claims for lost of damaged items. Not even an apology offered.

As other reviews here mention, Evermile are unfortunately powerless when it comes to fixing issues, and have strict policies in place to cover themselves, but not their partners/customers.

24 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Upgraded Customer Experience with Evermile

The whole team at Evermile are exceptionally helpful, always going above and beyond. Their platform's branded order tracking delivers exactly what we need to offer a smooth online experience for our customers. They consistently innovate and develop new solutions to keep our online experience seamless.

2 de septiembre de 2024
Opinión espontánea
Logotipo de Evermile

Respuesta de Evermile

Hi Katie,

Thank you so much for your wonderful feedback! We’re thrilled to hear that our platform and team have helped enhance your customer experience. It’s great to know that our innovations are making a difference for you and your customers!

Valorada con 5 estrellas sobre 5

The Evermile customer service team is great!

The Evermile customer service team is great! Anytime we have a problem they're there to help us fix it or fix it themselves. Great delivery service!

8 de junio de 2024
Opinión espontánea
Logotipo de Evermile

Respuesta de Evermile

Thank you so much for taking the time to leave us your review! We're thrilled to hear that our customer service team has been helpful and that you're pleased with our delivery service. Your feedback means a lot to us!

Valorada con 5 estrellas sobre 5

Great customer service

Thanks to Evermiles customer service team I was able to easily book a next day delivery and deal with an issue i was running into on their system, thanks again Regev!.

5 de junio de 2024
Opinión espontánea
Logotipo de Evermile

Respuesta de Evermile

Thank you so much for taking the time to leave us your review! We're glad to hear that our customer service team was able to assist you with your next-day delivery and resolve the issue you encountered.

Valorada con 1 estrellas sobre 5

Dodgy team of non professionals…

Dodgy team of non professionals delivery service they damaged the stock refusing to pay the insurance small businesses please do not use them anymore

29 de mayo de 2024
Opinión espontánea
Logotipo de Evermile

Respuesta de Evermile

Hello Mohammed!
Thank you for taking the time to leave us a review. We’re truly sorry to hear about your experience and want to address any concerns you may have. Unfortunately, we couldn’t locate your account based on your name alone.
Could you please reach out to us directly with more details about your experience? You can contact us at ops@evermile.io.
We are committed to resolving any issues you may have encountered and would appreciate the opportunity to make things right so we've requested additional information through Trustpilot's official process too.
Thank you for your patience and cooperation.
Team Evermile

Valorada con 5 estrellas sobre 5

Ezgi is very helpful

Ezgi is very helpful, appreciate it so much! Really patient

8 de marzo de 2024
Opinión espontánea
Logotipo de Evermile

Respuesta de Evermile

Thank you very much for your review. We are delighted to hear that you have appreciated the assistance provided by our customer service representatives!

Valorada con 5 estrellas sobre 5

Very pleased with their service

Very pleased with their service - speedy, reliable, good value and great to actually have a reliable customer service team! Will definitely use them again

11 de diciembre de 2023
Opinión espontánea
Logotipo de Evermile

Respuesta de Evermile

I'm so glad to hear you're enjoying the platform and integrations.

We look forward to many more deliveries over the coming months.

Best,

The Evermile Team!

Valorada con 5 estrellas sobre 5

We are working with Evermile for 4…

We are working with Evermile for 4 months now. It's a very clever concept with great customer service. We would highly recommend them.

4 de diciembre de 2023
Opinión espontánea
Logotipo de Evermile

Respuesta de Evermile

Hi Fulop,

Thank you for your kind words about Evermile! We're thrilled to hear that our customer service has been top-notch and that we've been able to assist you during your peak periods. At Evermile, we strive to provide the best service possible to all our customers, and we're glad we've been an asset to your business.

Best,

The Evermile Team

Valorada con 5 estrellas sobre 5

Brilliant solution for small businesses

At Drop App we have partnered with Evermile to improve the reliability and reduce the cost of our deliveries. We support a network of independent wine shops and their reputation rests of being able to deliver wine to their customers in less than an hour. The communication and service that Evermile offer is excellent and we are excited to be working closely with them over the coming months.

28 de noviembre de 2023
Opinión espontánea
Logotipo de Evermile

Respuesta de Evermile

Hi Lisa! Thank you for your great review! We're so pleased to hear that you had a smooth experience with our platform and that our customer care exceeded your expectations. Your 5* rating means a lot to us!

Best,
The Evermile Team

Valorada con 5 estrellas sobre 5

Great customer support!

Had a great experience with Evermile last week- there was a storm and I was worried my product wouldn't be delivered on time. Ezgi was super helpful and helped sort everything!

7 de noviembre de 2023
Opinión espontánea
Logotipo de Evermile

Respuesta de Evermile

Sammy, thank you so much for your lovely feedback.

We are so glad to hear your delivery needs are being met efficiently!

Valorada con 5 estrellas sobre 5

A rare, but welcome find...

Very occasionally you come across a company that just understands how important it is to back an incredible product up with unbelievable customer service! From start to finish I have felt 'in the know' with my orders progress and if I ever needed to ask any questions the customer service team were on hand to help! Delighted to have such an incredible experience!!

12 de noviembre de 2023
Opinión espontánea
Logotipo de Evermile

Respuesta de Evermile

Hi Tom! Thank you for your great review! We're so pleased to hear that you had a smooth experience with our platform and that our customer care exceeded your expectations. Your 5* rating means a lot to us!

Best,
The Evermile Team

Valorada con 5 estrellas sobre 5

I recently discovered Evermile and was…

I recently discovered Evermile and was very impressed, I rely heavily on punctual courier deliveries. Evermile has various delivery options, catering to all specific needs. Their customer service has been nothing short of amazing.

3 de noviembre de 2023
Opinión espontánea
Logotipo de Evermile

Respuesta de Evermile

Hi Daniel,

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

Best,
The Evermile Team

Valorada con 5 estrellas sobre 5

The customer service was exceptional

The customer service was exceptional, as they kept me updated throughout the entire process of my orders. I had a question about the platform, and their support team responded promptly and professionally. Overall, my experience with Evermile was outstanding.

2 de noviembre de 2023
Opinión espontánea
Logotipo de Evermile

Respuesta de Evermile

Guy, thank you so much for your lovely feedback.

We are so glad to hear your delivery needs are being met efficiently!

Valorada con 4 estrellas sobre 5

Fast, easy service

Evermile is easy to use, easy to set up with excellent support staff, they have created a gap in the market and helped my business compete with the 'big boys', I highly recommend them

31 de octubre de 2023
Opinión espontánea
Logotipo de Evermile

Respuesta de Evermile

Hi Rajesh! Thank you for your great review! We're so pleased to hear that you had a smooth experience with our platform and couriers and that our customer care exceeded your expectations. Your recommendation means a lot to us.

Best,
The Evermile Team

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