Prompt
Prompt, compliant and thoughtful service. The items did not fit and the return was quick and the communication polite. I did not even have to return the items.
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Prompt, compliant and thoughtful service. The items did not fit and the return was quick and the communication polite. I did not even have to return the items.
Julia handled my problem very well.
Thank you for listening to me.👍
The individual I dealt with, Julia.
Customer support was responsive and fixed the problem! Great service!
Customer service was excellent, what a nice surprise. Thank you for a great experience in such a difficult time we are all living in right now.
The cap I received was exactly as described.
There were prompts to purchase bundles which I thought I had ignored but then realised after completion of my purchase that this had been added to the order. On contacting the seller, they immediately changed my payment and refunded me the money for the items. They responded quickly and the matter was resolved.
I inadvertently add an extra item to my order. I requested a refund on return of the item. Charles asked me to keep the extra item and they refunded me the cost! Very generous considering it was my mistake.
Response time was good and I'm happy with how my issue was handled. No hassles just good customer service. Thanks Durian
I made a costly mistake in my order and they got right back to me with a good fix. Really appreciate their quick response and easy solution.
excellent customer service, handled problem promptly
There was a mistake in the order. I contacted the company and it was remedied right away. Great customer service. Very appreciated, thank you
Sharon Marks
This company represents honesty and hard work!!! These hats are superb!!
Using AI to create fake adds. Stay away.
I had some difficulties with the ordering process. Once, I explained my problem; it was resolved immediately.
Now, my correct order is on the way.
Thank you for your help
I mis-ordered an item and received good customer service getting the transaction corrected. I appreciate the help!
I ordered a pair of sunglasses, got a confirmation email saying they were delivered, I never got them and saw they were delivered to the wrong address not the address that was on my credit card information. I sent an email to the support team explaining the situation and wondering what could be done, they were quick to respond to all my emails and after not being able to locate the sunglasses I was issued a refund. I was very pleased with the response I received from the support team, from their quick response to how the situation was rectified.
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