Eves & Gray Opiniones 

140
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent Shoes Bought my 2nd pair of shoes from Eves & Gray website. This time I bought the panther brogue in a dark purple. My word, they're a work of art. Took a while to arrive but they're... Ver más

Valorada con 5 estrellas sobre 5

I purchased a pair of the Panther Oxfords and they are an excellent shoe, they're worth every penny . Tim was always there when i contacted him with any querys, and when I wanted a refund for an unw... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great quality of workmanship invested in this pair of stunning shoes couldn't be happier. Bought in the sale but still quite pricey however can see where the money goes,will definitely be buying agai... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Best stilettos I have ever worn, I can literally use them for hours without a pain because of the insole padding. I could wear them everyday, but I’m saving them for special occasions. Extra points fo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Zapatería
  2. también en la categoría
  3. Tienda de accesorios de moda
  4. Tienda de ropa

Información proporcionada por diversas fuentes externas

A luxury London based brand that produces men's and women's dress shoes and accessories. We ship worldwide.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

140 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,5

Todas las opiniones

(140)

14 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Shoes are fantastic quality…

Shoes are fantastic quality individual and in short the best shoes and boots I own... I have 3 pairs and I love em

6 de noviembre de 2022
Logotipo de Eves & Gray

Respuesta de Eves & Gray

Thank you Matthew! We are proud to have you as a customer :)

Valorada con 5 estrellas sobre 5

Quality and good looks

This is now my fourth purchase so maybe that tells you something . I really like the products ,fit like a pair of slippers, quality top notch. Won't be my last buy .

23 de octubre de 2022
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Respuesta de Eves & Gray

Good morning, thank you very much for taking the time to review us. We greatly appreciate it. Very best regards E&G Team

Valorada con 1 estrellas sobre 5

Shocking service on new shoes

Ordered 2 months ago and still not received my shoes. No notification when buying that the shoes were made to order and the manufacture/shipping time was 5 weeks. I would have settled for 5 weeks when eventually advised but now it is currently over 8 weeks and I still havent received the shoes.

Was emailed on the 27th September to advise the shoes were ready and were been sent out on an express delivery. Today is the 19th October (23 days later) and the 'Express Delivery' has still not arrived. Shocking service and so disappointed having used Eves and Gray before without an issue.

19 de octubre de 2022
Opinión espontánea
Logotipo de Eves & Gray

Respuesta de Eves & Gray

Good evening Chris, Its Tim Waring - Your item is being shown as being delivered https://clientesparcel.dhl.es/LiveTracking/ModifyMyShipment/0280540830 - I will call you in the morning to ensure they are with you. The original order was on the 24th August so you are right, they did take a little longer due to the fact we required a certain type of leather for this style. My apologies for that. More importantly I want to make sure you have new received them as they were delivered a few days ago. Best regards Tim

Valorada con 5 estrellas sobre 5

Fantastic, Trustworthy company

Eves and Gray have provided me so far with 7 pairs of footwear, each one is outstanding quality and comfort. Delivery time is short and their customer service team are fabulous. My favourite shoemaker and I fully recommend them to one and all.

12 de octubre de 2022
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Respuesta de Eves & Gray

Good morning :) What wonderful words! Thank you so much and it lifts everyone's spirits reading this!

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service Tim (managing director)
Called me personally to explain they had found my preferred size as a size 10 was not on website
I ordered an eleven they noted from previous purchase my size
Unbelievable service

13 de octubre de 2022
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Respuesta de Eves & Gray

Thank you Paul, I was very happy to help and pleased to have you as a new customer! Appreciated greatly :)

Valorada con 5 estrellas sobre 5

Beautiful shoes

Beautiful shoes, nice quality

1 de octubre de 2022
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Respuesta de Eves & Gray

Thank you kindly for taking the time to review us :)

Valorada con 5 estrellas sobre 5

Shoes are quality handmade

Shoes are quality handmade . But there was a bit of a mix up about the delivery date , i was on holiday when the shoes where delivered.

27 de septiembre de 2022
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Respuesta de Eves & Gray

Thank you very much for the review and we hope you had a relaxing holiday :")

Valorada con 5 estrellas sobre 5

Have purchased a few sets from Eves

Have purchased a few sets from Eves, 5 I think.. all very good with the exception of one pair that had an unfortunate mark, it was in the sale though.. in most terms, highly recommended. The fact that I continue to purchase from them is recommendation in itself.

8 de septiembre de 2022
Logotipo de Eves & Gray

Respuesta de Eves & Gray

Thank you very much Dorian for taking the time to review us. Proud to have you as a customer :)

Valorada con 4 estrellas sobre 5

Edited* Shoes have now arrived

Edit: whilst initially disappointed that I had to resort to giving a bad review to get a response from CS (see bottom of this review).
I can say that since the MD picked up my email the service has been excellent. My shoes arrived today. And we’re sent out yesterday!
I already have one pair the same and I liked the quality and look so much I wanted to have another pair in reserve. The fit is good I have quite wide feet and they don’t feel squashed despite the shape, but I will say from experience of my last pair. You need really thick socks like walking socks to wear them in. I ended up with a painful blister after 5 mins of wearing them but it was just one shoe. They do get much better after a few wears, but I still wear thicker socks if I know I will be walking a lot
I’m leaving 4 stars simply for the lack of response to my initial enquiries with the company but for the quality and look of the product I would leave 5 stars

Shoes haven’t arrived 3 weeks after purchase and no response to email asking where they are

21 de septiembre de 2022
Logotipo de Eves & Gray

Respuesta de Eves & Gray

Good morning, We are truly sorry to hear this. Please see the info below. Have you received a "Customer not at home card" They were sent out on the 6th! Please can you also confirm which support email you have used? support@evesandgray.com is the correct channel. On occasions parcels arrive when the customer is not at home. We will look in to this today for you, to make sure it is rectified. Thank you Tim Waring (Managing Director)



Order: 698565001
Carrier: Parcelforce Worldwide
Carrier Reference: FN1121376
DM Consignment Code: DMC3W8CVFMSL
Delivery Expected:
07:00 Wed 07 Sep 2022 BST - 17:30 Thu 08 Sep 2022 BST

Find other parcels in this order
Parcel: 1 of 1
Tracking Code: PBFN1121376001
Despatched DESPATCHED
17:42 Tue 06 Sep 2022 BST
Visit tracking site: Parcelforce Worldwide
Elec Advice recd by carrier 1 ITEMS 12:00 Tue 06 Sep 2022 BST
Awaiting Despatch 11:18 Tue 06 Sep 2022 BST

Valorada con 5 estrellas sobre 5

Great service.

Great service, brilliant product fast delivery

16 de septiembre de 2022
Logotipo de Eves & Gray

Respuesta de Eves & Gray

Thank you Sir, greatly appreciated :)

Valorada con 4 estrellas sobre 5

Wrong shoes

Original shoes that turned up were both the wrong style and size turned up. To be fair, the team did turn this round quickly and shipped the correct product but not the experience I had hoped for.

6 de septiembre de 2022
Logotipo de Eves & Gray

Respuesta de Eves & Gray

Good afternoon, Sincere apologies our distribution centre "Hallmark" where the items are kept, did indeed send the incorrect item. We have also shipped (Even before receiving the item back) the correct pair out to you on the fastest possible method. We are at the mercy of the postal carriers and typically cover all postage costs. We will contact you on Monday to make sure the shoes have arrived. In this day and age we have to sadly rely on third party companies and from time to time they let us down. Apologies once again, Eves&Gray Team (Update* Thank you for re-considering your rating and we hope you like the shoes) :)

Valorada con 4 estrellas sobre 5

review

fantastic service only two days for delivery of my shoes love the shoe very well made and look amazing, i will defiantly be back

1 de septiembre de 2022
Logotipo de Eves & Gray

Respuesta de Eves & Gray

Thank you kind Sir - We appreciate your feedback :)

Valorada con 5 estrellas sobre 5

Not disappointed….again

Arrived promptly and the quality of the boots along with the comfort is outstanding. Properly made boots.

26 de agosto de 2022
Logotipo de Eves & Gray

Respuesta de Eves & Gray

Truly appreciated, thank you very much :)

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