Quite disappointed with the quality, paying the premium price but get a cheap China quality. I ordered 6-7 of them cost about 170 USD and some of them malfunctioned. To someone who hesitate and going... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Mon expérience du service client est excellente. Réponses ultra rapides, claires et bienveillantes. J'ai demandé des informations sur un produit et fait une réclamation sur une commande en cours qui a... Ver más
La empresa ha respondido
I bought the fluttering butterfly cat-toy, which my cat absolutely loved! Unfortunately, he loved it a bit too much & kinked the wire, which made the butterfly flutter less. I emailed customer care an... Ver más
La empresa ha respondido
L’expérience du service à la clientèle ne pourrait être plus positive. Ils ont promptement répondu à mes questions et ont résolu immédiatement le litige. Je les en remercie. Les jouets plaisent au cha... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Evoset, where we are redefining indoor playtime for feline companions through innovative design and smart technology. Operated by EVOSET PET SUPPLIES INC. out of Mississauga, Ontario, our mission is to eliminate indoor pet boredom completely hands-free while enhancing the incredible bond between cats and their owners. We understand the daily challenges of modern pet parenting. Traditional cat toys are frequently made of cheap plastic, easily tip over, and quickly wear out, creating visual clutter in sophisticated homes. Evoset changes that narrative. Our flagship product, the Evoset™ Smart Butterfly Cat Toy V3, is engineered with a heavy-duty suction base that attaches securely to floors, walls, or windows. It mimics the unpredictable, 360-degree fluttering pattern of real prey to safely trigger a cat's natural hunting instincts—giving remote workers and busy families an hour of quiet focus time. At Evoset, we firmly believe that premium pet tech deserves premium customer care. We take immense pride in our rapid, same-day support team. Whether it is quickly resolving a transit delay or instantly shipping out a replacement part to keep a favorite toy running like new, we stand firmly behind every product we make. Explore our collection of smart play solutions and see why cat parents worldwide trust Evoset to bring healthy enrichment, exercise, and endless happiness to their purring companions.
Información de contacto
2627 Comet Court, L5K 2S1, Mississauga, Canadá
- support@evoset.ca
- evoset.ca
3,7
Medio
32 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The toy was too loud
The toy was too loud, my cat was frightened of it and wouldn’t go anywhere near it
22 de septiembre de 2026
Respuesta de Evoset
Hi Bridge, we're really sorry — a toy meant to make your cat happy ended up frightening her instead, and that's the last thing we want. Some cats are more sound-sensitive than others, and a new moving toy can be a lot on the first meeting. What often helps is introducing it in short sessions, switched on briefly while she watches from a distance she chooses, so she can approach it at her own pace — many cautious cats come around within a few days. If she still won't go near it, please email us at support@evoset.ca with your order number and we'll take it from there. — The Evoset Team
Quite disappointed with the quality
Quite disappointed with the quality, paying the premium price but get a cheap China quality. I ordered 6-7 of them cost about 170 USD and some of them malfunctioned.
To someone who hesitate and going to purchase please reconsider.
13 de octubre de 2026
Opinión espontánea
Respuesta de Evoset
Hi Eiew, we're really sorry some of your toys malfunctioned — that's not the experience we want anyone to have, especially on a multi-toy order. We've checked our records carefully and we don't have any order under your name, and your review doesn't show a related order reference. If your order was placed under a different name, please email us at support@evoset.ca with the order number and we'll sort out the faulty units right away. — The Evoset Team
Object received was as described
Object received was as described on the website.
23 de septiembre de 2026
Respuesta de Evoset
Thank you for the honest review — we're glad what arrived matched exactly what you expected from the website. If there's anything that could have made the experience better, we'd genuinely love to hear it at support@evoset.ca. — The Evoset Team
My cat is OBSESSED with this toy
My cat is OBSESSED with this toy! She carries it around as soon as she catches it.
31 de julio de 2026
Respuesta de Evoset
Thank you so much, Lacie! A cat who carries her toy around everywhere has truly adopted it — that made our whole team smile. Give her a chin scratch from us, and if you ever catch a video of her hauling it around, we'd love to see it. — The Evoset Team
Respuesta de Evoset
Thank you so much, Haruka! 🦋 We're thrilled to hear your cats love the toy — and that it reached you fast. Happy cats are exactly why we do this. If you ever need anything at all, we're always here for you and your cats.
— The Evoset Team
The cable isn't very good quality
The cable isn't very good quality; this is the second time it has broken in less than three months. I bought replacements, and the same thing happened.
21 de septiembre de 2026
Respuesta de Evoset
Hi Maria, thank you for telling us — we're sorry the wire wore out on you twice.
The wire on the Smart Butterfly is made from flexible carbon steel that is designed to bend and give during play. That flex is a safety feature for your cat, and it also means the wire is a consumable wear part — the same way the butterfly refills wear out. The good news is that the wire is replaceable on its own, so you never have to buy the whole toy again.
If a replacement wire wore out unusually fast, we genuinely want to look at it. Please email us at support@evoset.ca with your order number and we'll check yours.
— The Evoset Team
5 Stars
Excellent customer service that tries its best to satisfy its customers .
14 de septiembre de 2026
Respuesta de Evoset
Hi Frank, thank you so much — for the kind words and for the trust. Knowing you and your cat are happy is exactly why we do this. We're here any time you need us.
— The Evoset Team
The cats love the butterflies
The cats love the butterflies. I bought two and they have hours of fun.
17 de septiembre de 2026
Respuesta de Evoset
Thank you, Robert! Two butterflies, double the chaos — hours of fun is exactly what we like to hear 🦋 — The Evoset Team
Nice website & friendly staff
Nice website & friendly staff. Fast response & fast delivery. The cat Butterfly Wand is amazing. Great quality & works great. My cats love it! So interactive for them. They can play on their own while it’s in the stand or I make them jump & chase it with the hand held option. Charges in no time. Great original idea for a great toy.
17 de septiembre de 2026
Respuesta de Evoset
Thank you so much, Judes! Love that your cats get the best of both worlds — solo play in the stand and the full jump-and-chase workout with you. That's exactly what we built it for 🦋 — The Evoset Team
Fluttering butterfly cat toy ✅✅
I bought the fluttering butterfly cat-toy, which my cat absolutely loved! Unfortunately, he loved it a bit too much & kinked the wire, which made the butterfly flutter less. I emailed customer care and received a reply almost immediately, giving me a few different options. On realising there was a kink, the CSO immediately arranged for a new assembly to be sent, no questions asked. The turn-around was amazing, the customer care was immediate and my cat Rudi is happy again now that his fully-fluttering toy is restored. I couldn't ask for better support, and the butterfly toy is pretty cool too!
8 de octubre de 2026
Opinión espontánea
Respuesta de Evoset
Thank you so much, Deb! We're thrilled Rudi is back to full flutter 🦋 And honestly, loved-it-a-bit-too-much is the best problem a cat toy can have. Enjoy! — The Evoset Team
Probably wouldn't recommend this toy
My cats love this toy, but it doesn’t work the way it’s supposed to. The base doesn’t move at all while they’re playing. I have to push it myself, which defeats the purpose.
The battery life sucks too. I charged it and left it unused, and by the time I put it back out for the cats, it was already dead. It can’t even hold a charge when it’s not being used.
The cats liking it doesn’t make up for those problems. I wouldn’t recommend this toy.
8 de septiembre de 2026
Respuesta de Evoset
Thanks for the honest feedback! Quick tip on the battery: the toy has a standby mode — a quick press only pauses it. To fully power it OFF, press and HOLD the power button for 5 full seconds until the light goes out. Left in standby, it'll keep sipping battery even when the cats aren't playing.
Same goes for the base movement — it's motion-activated, so it kicks in when your cats get close and bat at the butterfly. If it's sitting still with no cat nearby, that's it saving battery, not a fault.
Give the 5-second hold a try and you'll see a big difference in battery life. And if the base still isn't moving during play, email us at support@evoset.ca — we'll sort it out. 🦋 — The Evoset Team
Service client impeccable
Mon expérience du service client est excellente. Réponses ultra rapides, claires et bienveillantes. J'ai demandé des informations sur un produit et fait une réclamation sur une commande en cours qui aurait pu objectivement être rejetée. Evoset a accepté de prendre en compte ma requête et la solution que j'envisageais a été améliorée à mon grand avantage. Je suis extrêmement satisfaite de mes échanges et de la gentillesse de mes interlocuteurs.
5 de octubre de 2026
Opinión espontánea
Respuesta de Evoset
Merci infiniment pour ce magnifique avis ! Nous sommes ravis d'avoir pu transformer votre réclamation en une expérience positive — c'est exactement ce que nous visons chaque jour. Au plaisir de gâter votre chat à nouveau ! 🦋
— L'équipe Evoset
First item faulty
First item faulty, immediately received replacement. Very pleased with customer service.
11 de septiembre de 2026
Respuesta de Evoset
Thank you, Euclid! Really glad the replacement sorted it — hope your cat is putting the new one through its paces now. 🦋 — The Evoset Team
The service was fine
The service was fine
Instructions for the play toy were not very clear. Also my cat only played with it once and now can't be bothered with it
9 de septiembre de 2026
Respuesta de Evoset
Hi Kim, thanks for the honest feedback — you're right, and we're fixing it. We've just added a quick-start tip to every Butterfly order: press-and-HOLD the button for 3 full seconds until it starts moving (a quick tap won't start it), plus clearer charging steps. On the play side, cats are novelty hunters — short sessions in a fresh spot, or a new butterfly refill, usually bring the magic back. Email us at support@evoset.ca and we'll sort you out. 🦋 — Evoset
Service client. L’expérience du service à la clientèle…
L’expérience du service à la clientèle ne pourrait être plus positive. Ils ont promptement répondu à mes questions et ont résolu immédiatement le litige. Je les en remercie. Les jouets plaisent au chaton et la chatte plus vieille le regarde jouer.
2 de septiembre de 2026
Respuesta de Evoset
Merci beaucoup, Ninon! Nous sommes ravis que le chaton adore ses jouets — et que la grande surveille tout ça de près. 🦋 — L'équipe Evoset
It worked well and my cat loves it but…
It worked well and my cat loves it but the wand won’t recharge anymore after 3-4 charges.
Spoke to support and have since gone to the cord that came with the wand and seems to be charging ok. Be sure to use the original cord everyone and you have a red charge light.
8 de septiembre de 2026
Respuesta de Evoset
Hi Adam — thanks for the honest feedback, and sorry about the charging issue. We've emailed you to get this sorted — we'll make it right, no return needed. 🦋 — The Evoset Team
They replaced the broken wire with no…
They replaced the broken wire with no questions. My cat enjoys his toy.
31 de agosto de 2026
Respuesta de Evoset
Hi Michael — thank you! So glad the replacement wire did the trick and your cat is enjoying his toy. 🦋 — The Evoset Team
Il y a un bouton et une prise pour le…
Il y a un bouton et une prise pour le charger qui ne fonctionne pas et les ailes des papillons sont très fragiles
7 de septiembre de 2026
Respuesta de Evoset
Bonjour Isabelle — merci pour votre retour honnête. Nous vous avons écrit par e-mail pour régler cela avec vous — nous allons arranger ça, sans retour nécessaire. — L'équipe Evoset
My cat loves it!
My cat plays consistently with this toy and seems to love it! I’m so happy I made this purchase.
26 de agosto de 2026
Respuesta de Evoset
Thank you so much, TerriLee! Nothing makes us happier than a cat who can't get enough of it. Here's to many more play sessions! 🦋 — The Evoset Team
The impression that the toy is a bit…
The impression that the toy is a bit bigger and stronger quality yet I was disappointed with how small it is and the tail got broken easily by the cat it was not a good concept as per our experience I hope to see better quality in the future
26 de agosto de 2026
Respuesta de Evoset
Hi Bihes, thanks for the honest feedback. What broke is the wire — it's made from flexible carbon steel, designed to bend under hard play rather than snap into sharp pieces, for your cat's safety. It's also fully replaceable, and we've reached out to you directly to send a free replacement.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.