Completely unprofessional
Ordered from them at 10:22am on a Thursday, their website clearly states all orders made before 12pm would be sent next day delivery in the UK, come Friday, my order still hadn't been handed over to the carrier so I emailed them at 11:03am. I then left it for the weekend but then by Monday at 11:43am, I still hadn't received a reply to my email and my order still hadn't even been handed over to the carrier, so I sent another email. Then come Tuesday, 5 days after paying £5.50 for delivery that states its for next working day in the UK, my package still hadn't even been handed over to the carrier and they had also not even replied to my emails from the Friday or Monday. So I sent a 3rd email at 12:16 and still by the end of the working day, I still received no reply to any email.
I understand that things can come up and stop a business being able to stick to their planned run of operations.
But I find it completely unprofessional to charge me for a service and then completely ignore multiple emails when you are not for filling a service, you made me pay for as their was only one delivery option.
I will never try and order from them again.
15 de julio de 2026
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