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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I purchased a babywalker from ExtraStar UK to assist our 12 month grandson with his mobility. This item is dangerous and should not be on the market!! The seat sling is too narrow and does not prov... Ver más

Valorada con 2 estrellas sobre 5

Bought these bulbs EXTRASTAR 6W E14 G45 LED Filament Bulb, SES Small Edison Screw Golf Ball Bulbs, 750LM, less than a year ago should be in excess of 20,000 hours hardly used and two faulty, Qualit... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I bought an LED floodlight which supposedly has user controlled settings but there are no external controls. At first the light kept coming on, then off, then on; now it has gone off permanently. The... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We purchased two sets of interconnecting lights for the garden unfortunately one set did not work. After contacting the company easy to return and replacement sent out promptly excellent customer serv... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mayorista de artículos eléctricos
  2. Tienda de baterías
  3. Tienda de suministros eléctricos
  4. Tienda de electrónica
  5. Tienda de iluminación
  6. Mayorista de artículos de iluminación

Escrito por la empresa

ExtraStar is a respected UK-based supplier specialising in high-quality lighting and electrical products. With over 25 years of industry experience, we’ve established ourselves as a leading supplier to home stores across Europe. We’re committed to offering premium products and exceptional customer service, ensuring every experience with us meets the highest standards.


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

66 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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No ha contestado las opiniones negativas

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2,5

Todas las opiniones

(66)

3 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great service

Lights arrived on time and in perfect condition

6 de abril de 2024
Logotipo de ExtraStar UK

Respuesta de ExtraStar UK

We're delighted to hear that you had a great experience with us! Thank you for choosing ExtraStar for your lighting needs.

Valorada con 5 estrellas sobre 5

Great customer service

We purchased two sets of interconnecting lights for the garden unfortunately one set did not work. After contacting the company easy to return and replacement sent out promptly excellent customer service. The lights are just what we wanted look lovely round the garden.

14 de febrero de 2024
Logotipo de ExtraStar UK

Respuesta de ExtraStar UK

Thank you for sharing your experience! We're thrilled to hear that our customer service team was able to assist you promptly and efficiently. If you have any further questions or concerns, please don't hesitate to reach out.

Valorada con 5 estrellas sobre 5

I will use them again

Bought some nice quality coloured lightbulbs which were delivered quickly and at a competitive price.

29 de febrero de 2024
Logotipo de ExtraStar UK

Respuesta de ExtraStar UK

Thank you for sharing your positive experience with us!

Valorada con 5 estrellas sobre 5

Second item ordered some months later

Second item ordered some months later . Again, from initial acknowledgement of order , progress status and final delivery it was all swiftly, smoothly done

16 de febrero de 2024
Logotipo de ExtraStar UK

Respuesta de ExtraStar UK

Thank you for being a returning customer! We're pleased to hear that your experience with us was smooth and efficient once again.

Valorada con 5 estrellas sobre 5

Excellent

Very good service

15 de febrero de 2024
Logotipo de ExtraStar UK

Respuesta de ExtraStar UK

Thank you for the positive feedback! We're glad you had a great experience with our service.

Valorada con 5 estrellas sobre 5

They sent me what I ordered quite…

They sent me what I ordered quite quickly.

6 de febrero de 2024
Logotipo de ExtraStar UK

Respuesta de ExtraStar UK

We're pleased to hear that you received your order promptly and as expected. If you have any further feedback or questions, please don't hesitate to let us know. We're here to help!

Valorada con 5 estrellas sobre 5

Quick service & Good Customer Service

Quick service, concise and efficient instructions on fitting. Good quality for price paid. Will use again

23 de enero de 2024
Logotipo de ExtraStar UK

Respuesta de ExtraStar UK

Thanks for your positive feedback! We're delighted you had a great experience. Looking forward to serving you again soon!

Valorada con 5 estrellas sobre 5

All went well...

27 de diciembre de 2023
Logotipo de ExtraStar UK

Respuesta de ExtraStar UK

Thank you for your positive feedback! We're thrilled to hear that everything went well with your order. We appreciate your support!

Valorada con 4 estrellas sobre 5

The plastic bag packaging was torn

The plastic bag packaging was torn.

All the bulb were still in the bag but could pull the smaller items out easily through torn edge seam. Not strong enough for Royal Mail machines. ?

5 de enero de 2024
Logotipo de ExtraStar UK

Respuesta de ExtraStar UK

Thank you for bringing this to our attention. We apologise for any inconvenience caused by the packaging. Our team is committed to improving our packaging to ensure your items arrive in perfect condition. If you need further assistance or replacement, please don't hesitate to contact us directly. Your feedback is valuable, and we appreciate your understanding.

Valorada con 5 estrellas sobre 5

Great products and Customer Service

I have bought around 12 x 6 way and 6 x 4 way switched surge protected extensions and they are great.
Well made and functional. No dramas with delivery or service.
Very happy with my products and with Extrastar. Hence 5 stars

29 de diciembre de 2023
Logotipo de ExtraStar UK

Respuesta de ExtraStar UK

Thank you for your review! We're thrilled to hear you're enjoying our surge-protected extensions. Should you need anything else, feel free to reach out. Your support means a lot to us!

Valorada con 5 estrellas sobre 5

Quality Product

Quality Product . Good Customer Care . 2 Day Delivery For Purchase .

29 de diciembre de 2023
Logotipo de ExtraStar UK

Respuesta de ExtraStar UK

Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

Great service

Great service, package arrived really quickly

14 de diciembre de 2023
Logotipo de ExtraStar UK

Respuesta de ExtraStar UK

Appreciate your feedback! Speedy delivery is our priority.

Valorada con 5 estrellas sobre 5

Website was easy to use and product…

Website was easy to use and product arrived quickly.

1 de diciembre de 2023
Logotipo de ExtraStar UK

Respuesta de ExtraStar UK

Thank you for your kind words! We're thrilled to hear you found our website user-friendly and that your product arrived swiftly. Enjoy your purchase!

Valorada con 5 estrellas sobre 5

Very fast and efficient

20 de noviembre de 2023
Logotipo de ExtraStar UK

Respuesta de ExtraStar UK

Thank you for your feedback! We're thrilled to hear that our service met your expectations. We appreciate your support!

Valorada con 5 estrellas sobre 5

Friendly and efficient customer…

Friendly and efficient customer service. Quick and easy replacement of my faulty lights. Unfortunately the replacement also failed so I am not impressed with the product but I cannot fault the customer service.

22 de octubre de 2023
Logotipo de ExtraStar UK

Respuesta de ExtraStar UK

Thank you for your feedback! We're sorry to hear about the issue you encountered with the replacement lights. We genuinely appreciate your kind words about our customer service and regret any inconvenience caused by the product. Please contact us so we can resolve this matter promptly and ensure your satisfaction.

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