Extreme Homecare Oven Cleaning Opiniones 

394
•
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Gisteren is Simon bij ons geweest in Groningen en hij heeft super werk afgeleverd! Hij was ontzettend vriendelijk en duidelijk in zijn uitleg over wat hij ging doen. Van tevoren gaf hij direct... Ver más

Valorada con 1 estrellas sobre 5

26th May - Pattingham I was behind one of your vans in the coop car park (CD59 XWM) and he stopped in the middle of the car park, due to me being in a new car I accidentally pressed my my horn and... Ver más

Valorada con 1 estrellas sobre 5

Ovens were not cleaned they were broke by one of their incompetent workers, Absolutely disgusting behaviour and no customer service. Telephone operators are all useless and liars. As they say. What... Ver más

Valorada con 5 estrellas sobre 5

My oven, washing machine and dishwasher were cleaned yesterday to perfection. Shiny and bright, as new! I would like to thank the young man who provided these miracles. He was attentive and thorough a... Ver más

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Información sobre la empresa

  1. Servicios de limpieza doméstica

Escrito por la empresa

Extreme Homecare Oven Cleaning Ltd Local Oven Cleaning | Oven Cleaning, Hob Cleaning, Hampshire, Surrey, Berkshire. | Home


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

394 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(394)

11 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Flooded kitchen, rude service, no refund

The technician flooded our kitchen by not replacing the filter properly. The company then wouldn’t send him back to help my pregnant wife deal with it until 6 hours later. (We notified them of the issue as soon as it was detected within 90mins)

So far, company have been rude and refused to give a refund - instead only offering £30 as good will for hours of us having to dry the kitchen, under utilities and causing the floor to warp. Not to mention having to ruin towels cleaning dirty water.

Still to this date, they refuse to offer a refund despite all the issue and damage they have caused.

Steer well clear and choose a different company - these can’t be trusted.

It really isn’t worth the risk.

11 de agosto de 2023
Opinión espontánea
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Respuesta de Extreme Homecare Oven Cleaning

We are sorry you had reason to complain however your comments are not quite accurate. You contacted us over 2 hours AFTER the technician left your property and we were unfortunately unable to send him back straight away as he was in another job over 20 miles away, and when he did return he was turned away at the door.
You state the company has refused to give a refund when we HAVE given you a refund for the washing machine clean as a goodwill gesture for the filter cap not being secured properly.
We are sorry that you feel that we have been rude to you or your wife however we have checked the recorded telephone calls and found that not to be true either.
You stated that the towels you used to mop up the water has damaged them by them getting wet - to date you have still not provided any evidence of this damage.
We know things can be stressful in the latter stages of a pregnancy and again apologise for any stress caused and wish you both well for the birth.

Valorada con 5 estrellas sobre 5

Great Customer services

Customer services kept me updated of any changes and ensured they also suited my schedule and not just the technicians. Technician arrived pretty much on time. Was friendly and did a fantastic job on my ovens.

31 de agosto de 2023
Opinión espontánea
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Valorada con 5 estrellas sobre 5

Double Oven Clean

Engineer did a cracking job. Very satisfied. Pleasant young man to boot.

31 de agosto de 2023
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Valorada con 1 estrellas sobre 5

Cancelled my service and didn’t inform me and lied to cover their back

Their services is poor they cancelled my appointment without letting me know. They called the 30th august 2023 offering an oven cleaning service to which I didn’t want, I said I wish to proceed and have my washing machine, dish washer and dryer cleaned. I got a text message message on the 30th Aug 2023 to say they would come on the 31st August 2023 between 10-12. I called today 31st of Aug 2023 to confirm my appointment and was told firstly that someone from extreme home care called on the 30th Aug 2023 and spoke to my tenant or previous home owner who said they never requested this service but I explained to Jade that I never said that I said I don’t wish to have my oven cleaned I wanted their other services and then she said it was the system fault and that they were not even in the area today so don’t know why it was booked in. When I explained I had to pay for childcare to look after my children as they have allergies and can’t be around when the cleaning is done she didn’t even seem to care but to say she just got in. When I told her that their services is appalling and wish to speak
To manager she just wanted to get me off of the phone and didn’t even want to be on the phone. I understand that mistake happens but to say that they spoke to a tenant of mine on my phone number to whom said they don’t live at my address is a lie that conversation never took place they cancelled my appointment and lied which isn’t a good customer service. If you make a mistake own up to it but don’t lie.

31 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super efficient and I wouldn’t be…

Super efficient and I wouldn’t be without them. Saves me doing a job I least like and worth every penny. Thank you so much.

30 de agosto de 2023
Opinión espontánea
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Valorada con 3 estrellas sobre 5

Dishwasher only partially cleaned I…

Dishwasher only partially cleaned I spent about 30 minutes finishing the cleaning off

30 de agosto de 2023
Opinión espontánea
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Respuesta de Extreme Homecare Oven Cleaning

Thank you for taking the time to leave a review! We are sorry that our service wasn't up to our usual high standards. We have tried to contact you to discuss.

Valorada con 5 estrellas sobre 5

Cooker like new

Cooker like new. Absolutely brilliant job. Would not hesitate to recommend this company and the technician.
Very happy

26 de agosto de 2023
Opinión espontánea
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Valorada con 5 estrellas sobre 5

The technician was thorough and…

The technician was thorough and efficient as well as pleasant and well presented.

25 de agosto de 2023
Opinión espontánea
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Valorada con 4 estrellas sobre 5

Great clean

Danny was very helpful - on time and did fabulous job on my oven.. We will ask for him next time

24 de agosto de 2023
Opinión espontánea
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Valorada con 5 estrellas sobre 5

Another great oven clean!

This is a great company. I have been using them for years and have always been delighted with the service. They call you to make an appointment. The cleaners are very professional. The cleaning is amazing. I could never achieve this myself. Thank you!

24 de agosto de 2023
Opinión espontánea
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Valorada con 5 estrellas sobre 5

Nice guy

Nice guy, polite and professional and did a fantastic job. Will definitely use again.

24 de agosto de 2023
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Valorada con 5 estrellas sobre 5

Absolutely delighted

Absolutely delighted. Oven pristine. James was professional and excellent work. Would highly recommend this company. I will definitely use again.

22 de agosto de 2023
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Valorada con 5 estrellas sobre 5

Really polite and professional

Really polite and professional. Noise was minimal which was great as I was working in the next room. Left everywhere tidy.

24 de agosto de 2023
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Valorada con 5 estrellas sobre 5

On time

On time, great price, efficient service

24 de agosto de 2023
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Thank you for taking the time to leave a review!

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