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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

The automated system needs a massive overall. Utterly infuriating with redundancy, inaccurate, and then tries to pawn you off on a bot. After finally connecting to a human, she sounded like she had... Ver más

Valorada con 1 estrellas sobre 5

If I could I would rate Eyemed a zero (0) for customer service. I have spent 2 months trying to get an employee terminated from billing with no success. I have been bounced from rep to rep to rep with... Ver más

Valorada con 1 estrellas sobre 5

I needed to talk to someone ASAP regarding my insurance because the optometrist said "eye med" / unum wasn't verifying I had insurance. So I had to call Unum here, and there's NO ONE TO TALK TO. The i... Ver más

Valorada con 1 estrellas sobre 5

I had to submit my new eyeglasses documents 3 times, the exact same documents until they sent me a denial of payment because I used an out of network provider (Zenni)!! My insurance gives me over $150... Ver más

Información sobre la empresa

  1. Centro oftalmológico
  2. también en la categoría
  3. Mayorista de gafas
  4. Óptica
  5. Proveedor de lentes de contacto

Información proporcionada por diversas fuentes externas

Vision Care is one of the leading managed vision care organizations in the industry. Its unique relationship with recognized vision care leaders Luxottica Group , the world’s leading eyeglass frame manufacturer, and its corporate owned leading optical retailers such as LensCrafters and Pearle Vision, provide stability and financial support that lead to continued growth year after year. ...


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

49 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,4

Todas las opiniones

(49)

28 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

A Scam as is most eye insurance.

A Scam as is most eye insurance.
EyeMed is owned by Luxottica, a manufacturer of eyeglasses, where they first fail to cover necessary procedures and visits then market their own products to you.
Seemly at random, the insurance company side of their circuitous business structure dropped the closest specialist eye doctor to our family therefore forcing us to drive farther away or pay exorbitant prices for the closer option.

12 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

They are fraudsters

They are fraudsters. My employer sent me to have an eye test and glasses with one of their approved opticians. After doing the test they offered me a range of very cheap, very low quality, very small aperture plastic frames (same low quality as off the shelf reading glasses that you can buy for £2 from discount stores) and they said these are the only frames that they offer for free. And because the aperture was very small they cannot do my prescription in normal lenses and wanted me to pay for ultra thin ones. It would be a waste of time and money to fit lenses to these low quality super-small frames (so small they are more suitable for children rather than adults). I refused to have my glasses to be made and walked out with the eye test results. Now I have used my employers vouchers and ended up with no glasses. Avoid at any cost dealing with this company.

6 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cigna Dental with EyeMed vision coverage…

Cigna Dental with vision coverage contracted EyeMed last year. Got a $10 check for the eye exam receipt, not the $100 expected. Sent complaint asking if we had already had an exam, EyeMed sent a Dept. Health and Human Services form to my disabled wife making sure she authorized my complaint and could she provide more information including her Medicare#. Dropped coverage.
Feb 2025 Cigna sent a check for exam and first pair of glasses without apology or explanation.

17 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not an insurance plan

Found out belatedly that you must purchase the glasses at the time of the vision check or you don't get the discounts. This is predatory. BCBS should know better than to deal with a company like this.

13 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor customer service

I'll be out of the country during the month I would be eligible to have my next eye appointment. I reached out multiple times asking if someone could help/see if I can schedule an appointment sooner and no one ever responded.

6 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Denied a claim for medically necessary lenses without notification

I require medically necessary lenses, and without them I'm blind. I've had the same prescription & lenses for 5 years in a row. This year, EyeMed denied my claim saying I'd exceeded my benefits, despite me not making any claims since last year, and they couldn't say when or how I'd exceeded. The only claim I make is the once a year lenses claim. And they didn't provide any communication when denying the claim, I had to phone the opticians to find out from them that EyeMed was not approving the claim, then I had to phone EyeMed and spend 30 minutes on the phone to be told the claim was being denied. I pay for my vision benefit through a global company with 130,000 employees, as part of a group insurance policy. Will be escalating internally to our benefits team, to see if they can look to go with another more competent company!

16 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

This program is a joke

This program is a joke. If your employer offers it, do not enroll. It is a bogus discount scheme masquerading as "insurance". It does little to nothing in the way of reducing costs associated with eye exams or glasses. If you price out the difference it is essentially worth about a year of premiums. Stuff like this should be illegal as it only serves to make all of our eye care more expensive in the long run.

18 de mayo de 2022
Opinión espontánea

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