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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I just received my Eyemos. It feels great, but the temperature button wasn't working properly. Diane at customer service provided information that fixed the problem. I just needed a better adapter t... Ver más

Valorada con 5 estrellas sobre 5

Eyemos Customer Service especially Dianne is exceptional. I’ve been using this company for a few years and she is always available to help me with a few problems I’ve had over the years. They stand be... Ver más

Valorada con 5 estrellas sobre 5

Honestly, I was skeptical. I suffer from dry eyes to the point where I was no longer going to be able to wear my contacts. I have been using EYEMOS for 1 week and dryness has improved 100%. I can w... Ver más

Valorada con 2 estrellas sobre 5

The cord for this eye mask stopped working after only 3 uses. I was within my 30 day return window when I could get a refund, but when I contacted them to get return authorization, I was told I needed... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Centro oftalmológico

Escrito por la empresa

Soothing dry, tired eyes with care that works. We’re on a mission to bring lasting relief and everyday comfort to people with dry eyes. Trusted results. Designed for daily use.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

67 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

I just received my Eyemos

I just received my Eyemos. It feels great, but the temperature button wasn't working properly. Diane at customer service provided information that fixed the problem. I just needed a better adapter to plug into. Thank you! I look forward to using it.

14 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great mask

Great mask, durable and made well. I like the whole package, bag, mask and moisturizer. An idea, you could supply the adapter!

9 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Eyemos has exceptional Customer Service

Eyemos Customer Service especially Dianne is exceptional. I’ve been using this company for a few years and she is always available to help me with a few problems I’ve had over the years. They stand behind their products and give you a full refund if the product does not work for you. Dianne always gets back to me in a 24 hour period because of the time difference.

7 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

It really works

Honestly, I was skeptical. I suffer from dry eyes to the point where I was no longer going to be able to wear my contacts. I have been using EYEMOS for 1 week and dryness has improved 100%. I can wear my contacts all day without any problems. I haven’t used the moist setting yet, however the massage and heat setting are very relaxing!

2 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The mask works great

The mask works great, but I want to emphasis that customer support is superior! They answered my questions immediately and followed up with consistency. I highly recommend them for customer service.

16 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Very poor quality cord — died very quickly within 30 days but refund may not be allowed!!

The cord for this eye mask stopped working after only 3 uses. I was within my 30 day return window when I could get a refund, but when I contacted them to get return authorization, I was told I needed to take photos of where I was plugging it in! Then, after sending said photos, now their respondent, Dianne, demand a video of my plugging it in! I warn you, DO NOT USE THESE FOLKS! The product cord is very temperamental and may not last long! The cord is very specific to the product and the heat switch is part of the cord, so if the cord goes, you no longer have the device! WARNING!!!

11 de marzo de 2026
Opinión espontánea
Logotipo de EYEMOS®

Respuesta de EYEMOS®

Hi Barbara,

I’m very sorry about this — a cord should not stop working after only a few uses, and I’m also sorry the troubleshooting process felt drawn out and frustrating. That’s not the experience we want anyone to have, especially when you’re reaching out for help within the return window.

On the photos/video requests: our team asked for those because intermittent power issues can sometimes be caused by the power source/adapter or the connection point, and we try to rule out the simple fixes quickly before making you go through a return. But we should always keep that process efficient and respectful of your time.

Most importantly, we’ve now issued a full refund for your order.

We appreciate you bringing this to our attention — we’re using feedback like this to tighten up both our QC checks and the way we handle support so it’s faster and clearer when something isn’t working as it should.

We are determined to make this right and have you experience the actual intended benefits of our product, therefore in addition to the full refund we've also shipped out a replacement to you free of charge.

Thank you again for your feedback!

Taylor,
EYEMOS® Customer Care

Valorada con 5 estrellas sobre 5

I was skeptical but I had been going…

I was skeptical but I had been going thru severe dry eyes for more than 4 years. And been with my eye specialist for 3 years.. I tired all eye drops from steroids to xiidra and OTC. Plus so many other things.. so I thought to give Eyemos a try since it had good reviews. I was so predisposed and ready for it to fail as everything else I had tried. But it worked and I am so happy that it helped me tremendously. I just can't believe that imy eyes are so much better. I still use my steroids eye drops but only before going to bed. Thanks so much Eyemos!. I recommend it 100%

1 de febrero de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

I genuinely want to say that your product worked on me.

I genuinely want to say that your product made a noticeable difference for me. Within just three days, I experienced significant improvement , no more heavy eyes or random pain. The vibration and heat functions also provided great relief for my sinus congestion. I ordered eye wipes and second mask for my mum..

22 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Dry eyes suck

Dry eyes suck. I never managed to use the
microwave heated eye mask regularly and eye drops didn’t provide enough relief, so on a recommendation from a friend I tried the Eyemos mask. I love the convenience of plugging it in next to my bed. I am using it daily now. I had missed the part where you need to keep it plugged into an adapter so thought it was malfunctioning but customer service quickly sorted me out. Love the mister! Like a steam room for your eyes.

10 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Eyemos worked for me

I was at my wits end with dry itchy eyes, constantly on my mind, and the irresistible rubbing only made it worse. My optometrist prescribed many different drops and I used warm wet cloths, which didn't stay warm for long. The only thing that worked was steroid drops which could cause harm long term. I was finally prescribed immunosuppressive drops which cost $240/month and would take months to work. I knew I had to do something else so I tried an Eyemos mask and lid wipes. Within days I felt relief and no longer use drops. The mask is comfortable, the temperature control and the automatic timer is such a convenience. Thank you Eyemos.

26 de enero de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Love the longer cord so I can lay on…

Love the longer cord so I can lay on couch while using the mask. Would give it 5 stars if it came with the 5 volt adapter which allows the 55 temp. To me it makes a BIG difference. Works great and is comfortable to use.

25 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredible relief

I got my mask about 18 months ago after dealing with gritty-feeling eyes every day for 8 months. Drops did nothing. I use it nightly for 15 minutes (heat only; I don’t care for the vibrations), and during most days it’s like I don’t even have dry eye anymore. I have a backup Eyemos mask in case this one ever stops working. I recommend it to anyone with dry eye.

22 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful product!

These wipes have truly made a difference in my dry eyes! They are a staple in my routine, and will continue to be. I hope that they never stop making them!

22 de enero de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Best heated eye mask I have used.

I have had problems with dry eyes for years. I was using a microwave heat eye mask, eye drops, nightime ointment and still had gritty eyes. The eyemos mask really helps. Unlike the microwave masks the temperature stays constant. The only reason I take off one star is that I cannot use the massage feature as it hurts the bridge of my nose. I rarely need eyedrops now.

16 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent eye mask

Excellent eye mask! The warmth is very soothing and provides real relief for dry, tired eyes. Comfortable, easy to use and travels well. I love it and highly recommend it. Excellent customer service…responsive, helpful, and professional.

13 de enero de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

After finding the right charger and…

After finding the right charger and some back and forth with the lovely Dianne in customer service, I do think this mask is helping my dry eyes. I like that it is easy to travel with and the material is soft. I also appreciate 3 heat settings. I wish the massage settings were quieter. It has reduced the number of eye drops per day. I am glad I made this purchase.

11 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Issue resolve

I had a problem with their product; after exchanging a few emails I am receiving a full refund. Plus, a gift.
Thanks to. Diana

8 de enero de 2026
Opinión espontánea

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