DO NOT GO WITH EZLICENCE ive booked twice and the first time the driver arrived 3 hours late but i gave them the benefit of the doubt . i booked a two hour lesson a week ago and the driver NEVER turn... Ver más
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Consulta las opiniones de los clientes
Really happy with my experience with EZLicence! The booking process was super easy, and their support team was always helpful and quick to respond. They made everything really simple and stress-free,... Ver más
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EzLicence were excellent from start to finish. So convenient to browse instructors on the app, and to easily book lessons and pay for them. My son’s instructor was excellent (B Cheema in Perth). She w... Ver más
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Leon, We are incredibly grateful for the time, care, patience, and encouragement you invested in Sienna. Your calm approach and belief in her abilities helped build the confidence she needed be... Ver más
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Información sobre la empresa
- Autoescuela
- también en la categoría
- Escuela de conducción
Escrito por la empresa
EzLicence: The modern solution for connecting instructors with eager learners. Offering top-rated instructors, transparent pricing, and seamless scheduling, we make driving dreams a reality, effortlessly.
Información de contacto
217-219 Flinders Street, 5000, Adelaide, Australia
- support@ezlicence.com.au
- ezlicence.com.au
3,9
Muy bueno
457 opiniones
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DO NOT GO WITH EZLICENCE ive booked…
DO NOT GO WITH EZLICENCE ive booked twice and the first time the driver arrived 3 hours late but i gave them the benefit of the doubt .
i booked a two hour lesson a week ago and the driver NEVER turned and i am now in a big stupid email chain trying to get a refund. there support is a joke
5 de octubre de 2026
Opinión espontánea
Respuesta de EzLicence
Hi Lochlan,
We’re very sorry to hear about your experience, particularly the significant delay with your first lesson and your instructor not attending your second booking. We understand how frustrating and disappointing this must have been.
We take concerns regarding instructor reliability and no-shows seriously, and we apologise for the inconvenience and frustration you’ve experienced while trying to resolve your refund request.
As you have already contacted our Support Team, we would appreciate the opportunity to review the circumstances of your bookings and your refund request in accordance with our Refund Policy.
Thank you for bringing this to our attention and for your patience while we work to address your concerns.
I paid over the website and confirmed…
I paid over the website and confirmed my booking multiple times and the driver (Syed) never showed up, so I spent $80 for nothing and there’s not direct contact number and you’re unable to put reviews on the actual website unless if you’ve done a lesson but as I said the driver did not show up after I had already paid.
8 de octubre de 2026
Opinión espontánea
Respuesta de EzLicence
Hi Kota,
We’re very sorry to hear about your experience, particularly that your instructor, Syed, did not attend your scheduled lesson despite your booking being confirmed. We understand how frustrating this must have been after you had already paid.
We take instructor no-shows seriously and would appreciate the opportunity to investigate what happened and assist you further.
Please submit a support request with your booking details using the link below so our Support Team can review your concerns:
(https://support.ezlicence.co.uk/hc/en-gb/requests/new)
We apologise for the inconvenience and appreciate you bringing this to our attention.
Friendly & patient
Meagan is a lovely friendly & patient instructor for a teen who hasn’t driven before.
28 de septiembre de 2026
Respuesta de EzLicence
Thank you so much, Tanya, for your lovely review! 😊 We’re delighted to hear that Meagan was friendly and patient while helping your teen get started with driving. We really appreciate you taking the time to share your experience and wish your learner all the best on their driving journey! 🚗✨
Dodgy??? Support are so slow to reply to emails
Support are so slow to reply to emails. I've asked a few questions and the reply doesn't contain the answer so I have to reply and wait again. There appears to be no phone number to call and discuss with a human. Update - after "Willow" from support continued to not answer my questions via email, I persisted in getting a phone call. "Willow" was elusive and used the constant "I'm sorry about that" to excuse lack of reply or genuine reasons why. The kicker was when she kept circling back at the end of every sentence to close the deal. She also didn't seem to know the name of the CEO and told me it was "Pete" and he was a great guy but didn't know his surname. When I asked why she didn't know his surname she hung up on me....hmmmmm
1 de octubre de 2026
Opinión espontánea
Respuesta de EzLicence
Hi Melissa,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our support team was frustrating, particularly around the delays in receiving clear answers to your questions.
We understand how disappointing it can be to have to follow up multiple times, especially when you’re looking for straightforward assistance. We also appreciate your feedback regarding your interaction with our team, and we’ll ensure your comments are shared internally for review and improvement.
We’re sorry we didn’t provide the level of support and communication you expected, and we appreciate you bringing this to our attention.
Wouldn’t Recommend
I know others who have had a good experiences but mine sucked tbh.
16/09/26
- My first lesson was cancelled at 8pm the night before.
- It was refunded to the EzLicence Wallet which meant I was forced to book with a different instructor.
- Second instructor never showed up. (He was out of state on holiday, said he blocked the time out. I still don’t know why I was able to book with him, EzLicence’s fault not his).
23/09/26
- I got an email asking by me to supply screenshots that I already attached in my original support request. I re-sent the screenshots.
25/09/26
- I get another email saying they’ve refunded my credit and telling me to book with another driver. I reply explaining to them that I was visiting my partner when I booked, that I live four hours from the nearest place they have an instructor, my test is too close now to rebook and that I want a full refund.
29/09/26
- I get an email saying they’ve actioned my request and I’ll receive a refund in the next two weeks. At the end it asks me to leave a review on trustpilot, so here I am.
Read other reviews and make your own call but I wouldn’t encourage anyone to book through EzLicence.
16 de septiembre de 2026
Opinión espontánea
Respuesta de EzLicence
Hi Mia,
We’re sorry to hear about the difficulties you experienced with both of your bookings and understand how frustrating the cancellations and no-show must have been.
We also apologise for the time it took to complete the review of your request. We appreciate your cooperation in providing the requested information while our Support Team investigated the circumstances.
Your refund has now been processed as requested, and the funds should be returned to your original payment method within the timeframe provided in our email.
Thank you for taking the time to share your experience and feedback with us.
Highly recommended
I highly recommend EzLicense to anyone looking for a reliable driving lesson company with a friendly and experienced instructor. Great service and a great learning experience!
17 de septiembre de 2026
Opinión espontánea
Respuesta de EzLicence
Hi John Paul, thank you for your wonderful feedback! 😊 We’re delighted to hear that you had a great experience with EzLicence and found your instructor friendly and experienced.
Thank you for highly recommending us, and we wish you all the best with your driving journey! 🚗✨
Great customer service!
Really happy with my experience with EZLicence! The booking process was super easy, and their support team was always helpful and quick to respond. They made everything really simple and stress-free, especially when I needed help with my refund. Thanks so much for the great service! 😊
25 de septiembre de 2026
Opinión espontánea
Respuesta de EzLicence
Hi Honey, thank you for sharing your wonderful feedback! 😊 We’re delighted to hear that you found the booking process easy and that our Support Team was helpful and responsive when you needed assistance.
It’s great to know we were able to make the process, including your refund, simple and stress-free. Thank you for choosing EzLicence, and we wish you all the best with your driving journey! 🚗✨
no cameras in the cars
no cameras in the cars, dodgy instructor, giving views on immigration / race ...
19 de agosto de 2026
Opinión espontánea
Respuesta de EzLicence
Hi Aquila, thank you for bringing this to our attention. We’re sorry to hear about your experience and understand your concerns regarding the instructor’s conduct and the comments made during your lesson.
We take concerns about inappropriate or uncomfortable conversations during lessons seriously and would like the opportunity to investigate this further. Please submit a support request with your booking details and any additional information here: https://support.ezlicence.com.au/hc/en-au/requests/new
Our Support Team will review the matter and assist you further.
Stay away from them!!!
Stay away from them! I have just had the most dreadful experience with EzLicence. I booked only 2 hours with an instructor, Des, as a refresher, and just a few hours later he cancelled my lessons saying that my payment has been transferred to my EzLicence as a credit for other hours or even with other instructors. As I have no other availability than those two hours, I have been asking for a refund for the past three days, as the service I paid for has not been delivered. They keep invoking that their policy states that this is not a refund case, as there are other instructors available on other dates, which is completely irrelevant as long as I have no more availability and this lesson was urgent for me.
They have no phone number to be contacted to have a normal conversation, but everything is being done via email exchange. This makes the whole process really tedious and stressful.
It seems that EzLicence is ready to tarnish their reputation for about £70, rather than refunding the money. Due to such a bitter experience, I will continue to publish my review and rating on other websites to warn potential customers of their deceitful tactics.
Please stay away from them and look for other more reliable and trustworthy companies/instructors!!!
23 de septiembre de 2026
Opinión espontánea
Respuesta de EzLicence
Hi Elena,
We’re sorry to hear how frustrating and disappointing this experience has been, particularly as the lesson was booked for a specific time that suited your availability and was later cancelled by the instructor. We understand why this situation has caused you frustration, especially when you were unable to use the credits for alternative dates.
Your concerns and refund request have been carefully reviewed by our Support Team. All refund requests are assessed in accordance with our Refund Policy, taking into consideration the circumstances of the booking and the options available following an instructor cancellation.
Following the review, our team has addressed your request in line with the applicable policy and has communicated the outcome to you directly. We understand that the resolution may not be the outcome you were hoping for, and we appreciate you taking the time to share your feedback about your experience.
The Day Before My Test, My Instructor Told Me to Find Another Car
I'm extremely disappointed and honestly pretty angry about what happened.
I booked my test package for 17 September 2026 over two weeks ago, and Ashley has known about this booking the entire time. During my last lesson, there was no indication that there would be any issue with proceeding with the test.
Then yesterday, 15 September, Ashley messaged me asking if I could do an extra lesson today, 16 September, and pay him directly instead of booking through the website. That already didn't sit right with me, and with such short notice, I couldn't fit it into my schedule anyway.
What really upset me was what happened next. Less than 24 hours before my driving test, Ashley suddenly told me to cancel my test package booking because he no longer had confidence in me. He then suggested that I find someone else to lend me a car or use for the test because he didn't want to risk damage to his vehicle or affect his livelihood.
Seriously? The day before my test?
If Ashley genuinely thought I wasn't ready, why wasn't this brought up earlier? I've had this test package booked for 16 days. Instead, I'm being told at the last minute to cancel everything and figure it out myself the day before one of the most important parts of learning to drive.
I feel completely let down, betrayed, and frustrated. I didn't need this drama or stress right before my driving test. Because of the way this situation has been handled, I no longer want any service from Ez Licence and I simply want a full refund of my test package.
16 de septiembre de 2026
Opinión espontánea
Respuesta de EzLicence
Hi Earll ,
We’re very sorry to hear about your experience, especially with this happening less than 24 hours before your driving test. We understand how stressful and frustrating this situation must have been after having your test package booked well in advance.
We have received your support request, and one of our Support Specialists is currently investigating what happened, including the circumstances surrounding the cancellation and the concerns you raised regarding your instructor.
Please be assured that your refund request will also be reviewed as part of the investigation. Our Support Specialist will be in touch with you directly .
We sincerely apologise for the stress and inconvenience this has caused at such an important time, and we appreciate your patience while we investigate your concerns.
I searched a lot to find a driving school
I searched a lot to find a driving school to book myself driving sessions. I finally came across EZLICENCE; it has been a delight.
Their website and booking system are very user-friendly. Finding instructors for your area, booking sessions, and booking for driving test is very intuitive and easy to proceed.
I also love that they send reminder emails for your upcoming sessions.
I live in Brisbane and had a lot of sessions with my instructor Stevie.
Stevie is a great instructor, he's very patient, gentle, and lovely. He's not only an amazing instructor and teaches driving in an engaging, non-stressful way, but also he's very easy to talk to. He has amazing social skills and keep the conversations going while teaching you; which for me was a great way to learn and become confident.
I always looked forward for my sessions with Stevie.
I never felt stressed while driving with him; he kept me motivated every session.
I did pass on my first driving test; which I couldn't do if it wasn't for Stevie's great instructions and teaching.
9 de septiembre de 2026
Opinión espontánea
Respuesta de EzLicence
Hi Saba, thank you for sharing such wonderful and detailed feedback! 😊 We’re delighted to hear that you found the EzLicence platform user-friendly and that booking your lessons and driving test was simple and convenient.
It’s fantastic to hear how Stevie’s patient, friendly, and supportive approach helped you feel relaxed, motivated, and confident behind the wheel. Knowing that you always looked forward to your lessons is wonderful feedback for him! 🚗✨
A huge congratulations on passing your driving test on your first attempt! 🎉 Thank you for choosing EzLicence and for your kind words about Stevie. We wish you many safe and happy journeys ahead! 💙
Simple, professional and effective
EzLicence were excellent from start to finish. So convenient to browse instructors on the app, and to easily book lessons and pay for them. My son’s instructor was excellent (B Cheema in Perth). She was patient, knowledgeable, responsive and catered to my son’s neurodiversity. He passed the test first time. Ezlicense refunded my remaining credit without issue. Highly recommended.
3 de septiembre de 2026
Opinión espontánea
Respuesta de EzLicence
Hi Carlee, thank you for sharing such wonderful feedback! 😊 We’re delighted to hear that you found EzLicence simple and convenient for browsing instructors, booking lessons, and managing payments.
It’s fantastic to know that B Cheema’s patient, knowledgeable, and supportive approach provided such a positive experience for your son and helped him pass his test on his first attempt! 🎉🚗
We’re also pleased that the refund of your remaining credit was handled smoothly. Thank you for recommending EzLicence, and congratulations to your son on this fantastic achievement! ✨
The platform is good
The platform is good, helps you connect with really good driving instructors.
Personally, I booked few lessons with Nilesh Sir as he was around my area. Very good and calm experience.
29 de agosto de 2026
Respuesta de EzLicence
Hi Mani, thank you for sharing your wonderful feedback! 😊 We’re delighted to hear that you found the EzLicence platform helpful in connecting you with a great driving instructor.
It’s fantastic to know that you had a calm and positive experience with Nilesh throughout your lessons. Thank you for choosing EzLicence, and we wish you all the best with your driving journey! 🚗✨
Respuesta de EzLicence
Hi Summer, thank you for your feedback! 😊 We’re happy to hear that your instructor was nice and friendly and that you had a positive experience.
Thank you for choosing EzLicence, and we look forward to helping you again in the future! 🚗✨
Great experience with mohsin…
Great experience with mohsin professional and deffo book him again
29 de agosto de 2026
Respuesta de EzLicence
Hi Sajjad, thank you for sharing your positive feedback! 😊 We’re delighted to hear that you had a great experience with Mohsin and appreciated his professional approach.
It’s wonderful to know you’d book with him again. We wish you all the best with your driving journey! 🚗✨
God forbid your driving instructor…
God forbid your driving instructor refuses to sign your log book to force you to book with him again, and then stiffs you out of 20 minutes of your 60min appointment, because the EZ License support team wont ever get back to you about your dispute.
29 de agosto de 2026
Opinión espontánea
Respuesta de EzLicence
Hi Jasper , we’re sorry to hear about your experience and apologise for the delay in responding to your support request. We’re currently experiencing a high volume of support requests, and we appreciate your patience.
Please be assured that one of our Support Specialists is now reviewing and investigating your concerns regarding the lesson time and your logbook.
We understand how frustrating the delay has been and appreciate you giving us the opportunity to look into this matter. Our team will be in touch with you directly once the review has been completed.
Ezlicense
Ezlicense website is easy to use and user friendly. Driving instructor is very experience, reasonable price and many options available. Customer service support response is fast and professional.
27 de agosto de 2026
Opinión espontánea
Respuesta de EzLicence
Hi Simon, thank you for the fantastic feedback! 😊 We’re delighted to hear that you found the EzLicence platform easy to use and appreciated the range of instructor options and pricing available.
It’s also wonderful to know you had a positive experience with your driving instructor and received fast and professional support from our customer service team. Thank you for choosing EzLicence, and we wish you all the best with your driving journey! 🚗✨
Refund granted given no longer required manual license
I had a really positive experience with EzLicence’s customer support team. I had originally booked manual driving lessons as they were required for a new job, but my circumstances changed and I no longer needed a manual licence. The team were very understanding of my situation and kindly arranged a refund for me.
25 de agosto de 2026
Opinión espontánea
Respuesta de EzLicence
Hi Bella, thank you for sharing your experience! 😊 We’re so pleased our team was able to understand your change in circumstances and assist with your refund. We really appreciate your kind feedback and are glad we could make the process a positive one for you.
Wishing you all the best with your new job and your driving journey! 🚗✨
Extremely concerning experience
Parents should think very carefully before trusting this business with their teenagers.
Our experience with this driving school has been appalling from start to finish.
The instructor was repeatedly late to lessons, cancelled at the last minute on multiple occasions and, on one occasion, simply didn’t turn up at all. That alone demonstrates a pretty extraordinary lack of professionalism and respect.
But the most serious issue was something far beyond poor customer service.
During one lesson, the instructor took our underage son to a shop so that he could purchase cigarettes. This wasn’t an incidental stop. The lesson had effectively been planned around stopping to buy cheap cigarettes. The instructor then left our teenager sitting alone in the car for approximately five minutes while he went into the shop.
Let that sink in. We entrusted this business with our teenager for driving instruction and road-safety education.
We reported this behaviour to the company. What has been particularly disappointing is the complete lack of meaningful customer service or apparent accountability since the complaint was made. We expected the matter to be taken extremely seriously. Instead, the response has left us with the impression that the safety and wellbeing of teenage learners is not a priority.
Repeated lateness and cancellations are poor service.
Failing to turn up is unacceptable.
But involving an underage learner in purchasing cigarettes during a driving lesson is an entirely different level of unacceptable behaviour.
We would not recommend this business to parents of learner drivers. Do your homework, check the reviews and ask how the school handles complaints and what standards it expects from its instructors.
12 de agosto de 2026
Opinión espontánea
Respuesta de EzLicence
Hi CHB BNE,
Thank you for taking the time to share your concerns. We’re very sorry to hear about your son’s experience. We understand the seriousness of the concerns you have raised, particularly regarding the instructor’s conduct during the lesson.
Please be assured that this matter has already been raised with our dedicated team for further review and investigation. We take concerns regarding learner safety and instructor conduct seriously, and our Senior Support Specialist will be in touch with you directly to discuss this matter further.
We appreciate you bringing this to our attention and thank you for your patience while we review your concerns.
not good,
not good,
I purchased it in 48 hours, i tried to get a refund, but I got rejected.
bad service. cannot trust
29 de julio de 2026
Respuesta de EzLicence
Hi Hongqin,
Thank you for taking the time to leave a review. 😊 We’re sorry that you initially experienced some difficulty contacting your instructor, and we truly appreciate you reaching out so we could help.
After speaking with you, we contacted your instructor on your behalf and helped reconnect you. We’re delighted that the matter was resolved and that your instructor responded to your call. ✅
Please be assured that our team is always here to support you throughout your learning journey. If you need any further assistance, we’ll be more than happy to help. 🚗
Thank you again for giving us the opportunity to resolve your concern. We’re pleased everything worked out and wish you a positive, safe, and successful driving journey! 🌟
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