Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Historical customer, placed order yesterday 2x five litre bottles. Trying to figure out why I’ve been charge the invoiced rate plus £1.00 per five litre bottle as two separate card transactions.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is definitely a 5 star product. I've bought supposedly high end expensive products for my hair but Rosemary shampoo & conditioner is THE best & natural. My hair is fine & thinning due a variety o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing products. The body and hair are products smell great and work really well. The pumps are so helpful given that I can only use one hand. Overall great products that are ethical. I would recomme... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I always purchase Faith in Nature from their website, their products are great for my sensitive skin and I like that you can have a subscription. It's very convenient to refill my body wash and ha... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de artículos para el cuidado personal
  2. Proveedor de productos de belleza
  3. Tienda de productos capilares

Acerca de Faith In Nature

Escrito por la empresa

WHAT WOULD NATURE SAY

Naturally derived care
for hair, skin & home

Putting nature first since 1974

Shop refills and zero-waste

Refills

SHOP REFILLS


Refills

SHOP PLASTIC FREE


Refills

SHOP BY FRAGRANCE


Refills

SHOP BY PRODUCT TYPE


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

6 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Definitely recommend!!

Amazing products. The body and hair are products smell great and work really well. The pumps are so helpful given that I can only use one hand. Overall great products that are ethical. I would recommend.

1 de abril de 2026
Opinión espontánea
Logotipo de Faith In Nature

Respuesta de Faith In Nature

Thank you for such lovely feedback !

Valorada con 3 estrellas sobre 5

£1.00 per 5litre bottle extra

Historical customer, placed order yesterday 2x five litre bottles. Trying to figure out why I’ve been charge the invoiced rate plus £1.00 per five litre bottle as two separate card transactions. I did order or need pumps or bottles.

I like the products, hence being return buyer.

Transparency in communication is required.

27 de marzo de 2026
Opinión espontánea
Logotipo de Faith In Nature

Respuesta de Faith In Nature

Hi, Thanks for your continued support — we really appreciate you coming back to us.

Sorry for any confusion around the charges on your recent order. This doesn’t sound quite right, so we’d recommend getting in touch with our customer service team directly. They’ll be able to look into your order in detail and clarify exactly what’s been charged and why.

Thanks again for flagging this — we agree that clear communication is important.

Valorada con 4 estrellas sobre 5

I tried the wild rose shampoo and…

I tried the wild rose shampoo and conditioner small bottles from Holland and Barrett and love them. I bought the 2.5l bottles in a discount from your website with free pump. Excellent but the packaging needs work with something of strength to surround the product to stop it getting damaged in transit. The box was damaged and some of the shampoo had leaked a little. Not enough to bother complaining or stop me re-ordering though but a minor annoyance. Pump works great. I wasn't told when the delivery had arrived at the click and collect place so I checked by chance and it was there.

17 de febrero de 2026
Logotipo de Faith In Nature

Respuesta de Faith In Nature

Hi, thank you for your feedback and for letting us know about the damaged box and slight leakage during transit — we’ll pass this on to our team.

Valorada con 2 estrellas sobre 5

Does not clean

I was looking forward to trying your products but unfortunately, the laundry detergent does not clean and has a faded scent after washing and then smells of nothing after drying. Also, the coconut bundle ( shampoo, conditioner and mask) are too watery and dried my hair.

28 de febrero de 2026
Opinión espontánea
Logotipo de Faith In Nature

Respuesta de Faith In Nature

Thank you for sharing your feedback, and I'm sorry to hear the products didn’t meet your expectations. We really appreciate you taking the time to let us know about your experience, and I will pass your comments on to our team.

Valorada con 5 estrellas sobre 5

I have faith in Faith in Nature again

I don't normally write Trustpilot reviews and prefer Google reviews, but I am impressed so had to leave some sort of review. I wrote a Faith in Nature review in 2023, and now this is an update.

I have been using Faith in Nature's shampoo and conditioner bottles for a long time now, as I find it really works on my dry & dull hair. I usually prefer to use the Coconut one. I was disappointed recently to find a 300ml bottle has risen to £7.99 now (eek). Nonetheless, that hasn't stopped me from buying. I decided to purchase 2.5L of each to last me, plus minis for my upcoming holiday.

I usually buy the shampoo and conditioner bottles in Holland & Barratt because I can pick them up in store, or Amazon for the convenience, although they don't always have the Coconut ones.

In November 2023, I ordered from the website and was very very disappointed with how long the delivery took (around 2 weeks, although they did give me a free product with my order because of it) and haven't ordered from the website since then. But I decided to give the website another chance this week and I was impressed! I placed the order 2 days ago and it has already arrived today! Looking forward to having shampoo and conditioner for the next year.

Thank you, Faith in Nature

19 de febrero de 2026
Opinión espontánea
Logotipo de Faith In Nature

Respuesta de Faith In Nature

Thank you so much for taking the time to review and for giving our website another try — we’re really pleased to hear your recent order arrived quickly and that you’re enjoying the Coconut shampoo and conditioner.

Valorada con 1 estrellas sobre 5

Just awful

Just awful, I ordered one of their Shampoo as my daughter has tried some of their products which are lovely. But my order never arrived, unable to speak with someone for help. Plus, sent several emails asking for help with no response. Even found a telephone number for the company, but again sadly could not get to speak with anyone for help (very frustrated and disappointed with the complete lack of help, support and customer care)

4 de febrero de 2026
Opinión espontánea
Logotipo de Faith In Nature

Respuesta de Faith In Nature

Hi, thank you for leaving a review and we are so sorry to hear of this experience. Please can you send us an email with your order number and we will look into this for you ASAP !

Valorada con 5 estrellas sobre 5

Excellent Customer Service

Really excellent products, have been using them for years. It took me a while to find the right shampoo and conditioner for my hair type but all of the soaps are lovely and I have really sensitive skin. Most importantly the customer service is excellent, I recently had a parcel go missing that was left outside in my neighbours recycling bin and they replaced it without hesitation. Its getting harder and harder to find companies who actually care about their customers nowadays so it was much appreciated 🙂

16 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

I always purchase Faith in Nature from their website, their products are great for my sensitive skin and I like that you can have a subscription. It's very convenient to refill my body wash and hand wash.

I got in touch as my order got lost in transit, and Sasha very promptly responded and reshipped my order.

Great products and support! Definitely recommend them.

5 de noviembre de 2025
Opinión espontánea
Logotipo de Faith In Nature

Respuesta de Faith In Nature

Thanks for taking the time to leave such a lovely review. We’re thrilled to know you’re happy with your experience, and we truly appreciate your support.

Valorada con 5 estrellas sobre 5

Just right

Quick delivery. Excellent product.

20 de diciembre de 2025
Logotipo de Faith In Nature

Respuesta de Faith In Nature

Wow—thank you for the 5-star review!

Valorada con 5 estrellas sobre 5

Always great customer service and…

Always great customer service and beautiful products i use them for my float therapy centre in oxford and the clients love the smell

30 de noviembre de 2025
Logotipo de Faith In Nature

Respuesta de Faith In Nature

We’re thrilled to know you’re happy with your experience, and we truly appreciate your support.

Valorada con 5 estrellas sobre 5

Ordered 5L of hair conditioner & it…

Ordered 5L of hair conditioner & it arrived damaged & leaking. Customer support came back promptly & sorted the issue out immediately. Great products from this company

19 de noviembre de 2025
Logotipo de Faith In Nature

Respuesta de Faith In Nature

Thank you for your wonderful feedback! We’re so pleased to hear our team was able to help. We’ll be sure to pass your kind words along.

Valorada con 2 estrellas sobre 5

Ethical, but somewhat damaging

I have moderately damaged and coloured hair and very sensitive scalp and I found the shampoo bar too strong for my hair, it gave me horrible dandruff and stripped my hair of colour. Switched to liquid coconut shampoo and it still leaves my hair feeling dry, even though some of the dandruff is gone. Liquid conditioner isn't really good either, needs time to work and honestly doesn't help much. The only reason I somewhat like them is because they're ethical and affordable

8 de diciembre de 2025
Opinión espontánea
Logotipo de Faith In Nature

Respuesta de Faith In Nature

Hi Kateryna, thank you for the feedback. Our 99.5% natural origin haircare is expertly formulated to suit specific hair/scalp types (normal, dry, oily, curly). Our team are always on hand if you need a hand finding the right option for you - it could be that the Shea & Argan range may be better suited to your hair type, or the addition of one of our hair masks into your routine. If you want to chat through any options, just pop support@faithinnature.co.uk an email and we'll be happy to help.

Best Wishes
Faith In Nature

Valorada con 5 estrellas sobre 5

Great!

Great products, great customer service

19 de noviembre de 2025
Logotipo de Faith In Nature

Respuesta de Faith In Nature

Wow—thank you for the 5-star review

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más