familychristmaspajamasbyjenny.com Opiniones 

231
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

We only received part of our order, when we reached out to customer service we were told they would ship the product. We never received the missing product and are now being told we have to pay $15 o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic customer service. Ordered PJs last minute as a Christmas present for my adult kids as a fun gift. Really did not expect the order before Christmas Day but they were delivered on the 23rd. Or... Ver más

Valorada con 5 estrellas sobre 5

A shipping omission error was corrected quickly (within 3 days!), respectfully, and in time for Christmas, thus saving what I hope will be a fun and memorable gift for the whole extended family, and m... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

My wife ordered pajamas from this company, and we were utterly disappointed with the quality. I contacted customer service to initiate a return. They responded saying that these were "custom made" and... Ver más

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

Family Christmas Pajamas By Jenny was founded in 2020 by Jenny & Steven to scratch your insatiable itch for cute, funny, popculture-y Pajamas. Since then, we have made it our goal to provide the best possible experience for you! As we grow and evolve, we have made it our priority to ensure that there is always a real person who can help you with whatever you need.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

231 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 96% de las opiniones negativas

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3,8

Todas las opiniones

(231)

72 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Pajamas received didn't match size chart

Both sets of pajamas I ordered were not the size as depicted on their size chart. They were very very big. The good news is, this company responds immediately to your concerns and follows-up. Not only that, they acknowledge their mistakes. (refreshing) I did have to prove the dimensions were off by providing detailed pictures of pajamas aside tape measure proof, however they did rectify the situation to my satisfaction.

1 de noviembre de 2023
Opinión espontánea
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Respuesta de familychristmaspajamasbyjenny.com

Hi Diana,
Thank you for your feedback. 😊 We apologize for the size discrepancy you experienced.

We're glad our customer service team was able to resolve the issue to your satisfaction. Please know we've now updated our size chart to align with US standard sizes. 🙏

We appreciate your understanding and look forward to serving you better next time!

Best regards,
Jenny Team

Valorada con 3 estrellas sobre 5

Excellent customer service

Although I was not satisfied with material of pajamas, the print and color were very nice. Jenny was extremely cooperative with my concerns and was willing to work with me to provide excellent customer service! If they improve the material selection I would definitely purchase from them.

23 de octubre de 2023
Opinión espontánea
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Respuesta de familychristmaspajamasbyjenny.com

We appreciate your honest feedback and are glad you liked the print and color of our pajamas. Your input about the material is valued and we'll certainly look into improving our selection. Thank you for acknowledging Jenny's efforts to assist you. We hope to have the opportunity to win those two extra stars from you in the future!

Warm regards,
Pajamas By Jenny 🌟

Valorada con 5 estrellas sobre 5

Ordered 8 sets of PJ’s to give for Christmas

Ordered 8 sets of PJ’s to give to our son and his brood of 6 kids. Mostly for just a Christmas picture and a day of fun. The delivery was very fast and the quality was ok for what we were looking for. Pants run very long but are easily hemmed or just rolled up. We thought the price of 300.00 delivered was not too bad for the occasion we wanted them for. They are very cute and can’t wait to give them.

14 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

We got the festive cow pajamas for our…

We got the festive cow pajamas for our traditional family picture. We are very pleased with the way they look and the workmanship. They also wash well as per the washing instructions. They are a little long and the belly area could have a little more allowance (at least for my husband who is average size everywhere but his belly). But overall, great pjs for a great price!

18 de octubre de 2023
Opinión espontánea
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Respuesta de familychristmaspajamasbyjenny.com

Hello Jan,

Thank you for your lovely review! 🙏 We're delighted that our festive cow pajamas met your expectations and added joy to your family tradition.

Your feedback about the fit is noted and appreciated. It's valuable in helping us improve.

Thanks again for choosing us. We look forward to serving you again soon! 😊

Best regards,
Jenny Team

Valorada con 5 estrellas sobre 5

Excellent Quality and Great Customer Service

I ordered 5 pairs of pajamas in 2 different sets.

1 of our sets I needed to change a size for and Jenny's company were able to accommodate after I had placed my order.
When they arrived I was extremely impressed on quality of material and look. I had ordered a personalized set with faces on them and was so pleased at how they turned out.

However once I held them up for a full picture I realized the sizing was definitely not what I was expecting. The Large size fit my XXL husband. The kids size 8/9 fit me, a regular womens size Medium.
I reached out to the company and they were more than helpful in finding a resolution that I was happy with. The customer service of this company is 100% satisfactory.

I recommended a sizing chart of some sort for future customers.

Even with the sizing issue I personally had I still suggested them to my sister for her family set and I will absolutely be ordering in the future.

12 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super Happy

Thanks for the quality and speed in which I received your pjs. My 9 grandchildren will be super excited this Christmas when they put them on. They are true to size for both the Adult and Children's sizes.

9 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Star Wars Christmas PJ's

The image of the pj's online was exactly what I was looking for. However, you never know, once received, if the quality meets your expectations. These pj's certainly did! My son and grandson now have matching Star Wars Christmas PJ's and I know they will love these.

8 de septiembre de 2023
Opinión espontánea
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Respuesta de familychristmaspajamasbyjenny.com

Thank you so much for taking the time to share your feedback. We're really glad to hear that the pajamas met and exceeded your expectations in terms of quality. It's wonderful that you, your son and grandson now have matching Star Wars pajamas to enjoy. Wishing you all a very happy holiday season. Thanks again for your review - it is feedback like this that helps us improve our products and service.

Valorada con 5 estrellas sobre 5

We absolutely love our family Christmas…

We absolutely love our family Christmas pajamas! We bought a set for our newest baby so we can all March again this year! I love the tradition we are starting with our kids early!

10 de julio de 2023
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Respuesta de familychristmaspajamasbyjenny.com

Dear Kristine,
Thank you so much for the lovely 5 star review!
It made my day to read such kind words.
Appreciate you!

Valorada con 1 estrellas sobre 5

Horrible quality

I ordered 5 sets of Christmas pajamas and the quality is horrible. They looked cute when we all dressed up and the sayings were funny, but they are so cheaply made that the letters and decals started falling off after just one use -- and one set showed up with deteriorating decals! I am writing this review 6+ months after my experience because I initially reached out to customer service citing my complaint. I provided photos of the deteriorating logos and words and was told they would offer some sort of refund or compensation. Nothing was ever followed up on. I was ready to cut my losses, but one of the shirts from my daughter just showed up in my laundry pile and I was reminded of what a waste of money this all was....and if I recall it was in the $200 range or there about. Find another company! These are cheaply made and as another reviewer mentioned, not only does the wording deteriorate after just one wash, but the fabric is so cheap it all sticks together in the dryer.

16 de noviembre de 2022
Opinión espontánea
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Respuesta de familychristmaspajamasbyjenny.com


Dear Cami, we deeply apologize for the disappointing experience you had with our Christmas pajamas. We have upgraded our print method to digital printing this year for improved quality, and we would like to send you a complimentary sample to demonstrate the positive changes. We also advise avoiding prolonged drying to prevent fabric sticking. Thank you for your feedback, and we hope to restore your trust in our products.

Valorada con 1 estrellas sobre 5

If I could give this company zero stars…

If I could give this company zero stars I would..I ordered 3 pj's and all 3 came shoved horrendously in a small package, material cheap and stuck together. I complained to the company after spending over $100 and company was like sorry here's $27 refund..I couldn't even wear the PJs I had to spend another $100 for quality pj's. I'm still fighting to get my refund. I told them I will send pj's. So disappointed. I just complained to the better business bureau and I filed a dispute with my bank!!! PLSE SAVE YOUR MONEY DO NOT BUY FROM THEM!! Just a quick update after months of me disputing these charges, the company finally sent my refund today 02/9/23. Unfortunately this is a lesson for me to do better research before buying from a small business online. I am grateful for my refund and for their response, however I will not do business online with this company again.

31 de octubre de 2022
Opinión espontánea
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Respuesta de familychristmaspajamasbyjenny.com

Hi Marilyn! Thank you for sharing your feedback. We’re sorry that you are not satisfied with the product on your order. We appreciate all critiques which greatly assist us in our commitment to constant improvement.
Our support team from cs@familychristmaspajamasbyjenny.com sent you an email to give you the best support. Please help us check your inbox including the spam. Many thanks for your time and we sincerely apologize for any problem.

Valorada con 5 estrellas sobre 5

The pajamas were adorable and good quality

The pajamas were comfortable, cute, washed beautifully(no red running on the white shirts) and my family loved them! Excellent customer service too!

23 de diciembre de 2022
Opinión espontánea
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Respuesta de familychristmaspajamasbyjenny.com

Awesome to hear from you, Lisa! What a piece of great news that you're absolutely satisfied with your orders. We look forward to your next purchase. Cheers!

Valorada con 5 estrellas sobre 5

it turned out to be 5 stars

it turned out to be 5 stars. In the beginning, I wasn't so sure. I didn't hear anything about my order for a few days. I finally emailed Jenny and she told me my design was on backorder and wanted to know if I would consider and different color, which I did. I ended up not getting the original. So, it turned out ok. It just worries me on how long it would have taken if I hadn't emailed. My kids love those Garfield pj. I'm thinking I might need some too.

19 de noviembre de 2022
Valorada con 4 estrellas sobre 5

It takes a while to receive your order. Be sure to order early.

I ran into a few hiccups but customer service handled everything and made sure I received my order prior to Christmas. The PJs were comfy. Its worth noting that these run a bit large. Maybe it’s true to fit but other brands I have used over the years have run really small so I ordered accordingly. I would use them again but I would order earlier next time.

16 de diciembre de 2022
Valorada con 5 estrellas sobre 5

Disney Pajamas great for family photo and souvenir!

I was going to Disney in November for my 60 th birthday. I did not want to waste time looking for souvenirs so I started looking for something before I left. I got the idea to buy Mickie pjs so we could take a family photo. Then, we bought tickets for Polar Express. These “Mickie Believe” pjs were the perfect answer. The customer service was excellent. They came quickly and we all love them. Def wash on delicate and inside out and hang dry to last longer.

30 de noviembre de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Disappointed

My original pajamas were not available. I found that out because I emailed to see what was taking so long to hear about when my order was shipped. I did get replacement pjs but I was a little disappointed in the picture on the top. For the price of the pjs, I expected more than an iron on. I thought it would be silk screened.

19 de diciembre de 2022

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