Fandom Cross Stitchery Opiniones 

34
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great service and communication. The patterns I purchased were clear and had a number of different working options so you could pick which one suits you best - and I love my needle minders!

Valorada con 5 estrellas sobre 5

so many amazing designs, and each pattern has basic instructions and lots of ways of printing it ( a4, letter, multiple sheets, colour, symbols ect ect). Super complete and quick to send them through.... Ver más

Valorada con 1 estrellas sobre 5

I ordered three patterns a week ago, but did only get two of them due to a google drive link not working. I have emailed three times on the owners different mail addresses, but haven't gotten any resp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Updated review: Initially there was an issue with either my email provider or the seller's, and my order didn't come through after purchase. However, that's since been sorted out, and I'm looking forw... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Taller de costura
  2. también en la categoría
  3. Tienda de artículos de costura
  4. Tienda de hobbies

Escrito por la empresa

Modern cross stitch with a twist. Digital patterns, cross stitch kits, accessories & freebies inspired by feminism, sarcasm, and pride. Serving customers across the globe!


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

34 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(34)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service and communication

Great service and communication. The patterns I purchased were clear and had a number of different working options so you could pick which one suits you best - and I love my needle minders!

28 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

so many amazing designs

so many amazing designs, and each pattern has basic instructions and lots of ways of printing it ( a4, letter, multiple sheets, colour, symbols ect ect). Super complete and quick to send them through.

22 de agosto de 2026
Valorada con 1 estrellas sobre 5

Disappointed that a digital download…

Disappointed that a digital download isn’t sent immediately. I bought and downloaded a pattern wanting to get started immediately only to realize I would have to wait through the weekend for it to be delivered.

12 de septiembre de 2025
Logotipo de Fandom Cross Stitchery

Respuesta de Fandom Cross Stitchery

Hi Kelly,
Thank you for your review, and I'm really sorry that you were unhappy with your purchase and experience with FCS. Unfortunately, the UK government has made the rules around the automatic delivery of instant downloads complicated and expensive for small businesses, so I'm afraid it's just not something I can offer on my site.

I've tried hard to make it clear that digital patterns bought through the website are sent manually, but you can get instant downloads from my Etsy shop.

On each pattern's product page there's a 'Shipping Info' link under the price which opens a pop-up, as well as an info section* with expandable topics. The topic titled "How does purchasing work?" and the 'Shipping Info' link explain the delivery process, and direct customers wanting instant downloads to my Etsy shop. The "Shipping? WTF?!" topic also mentions the delivery time.

I've also included the info on the FAQ and Delivery pages, although I appreciate most customers probably won't visit these.

In response to your review, however, I'm updating the website to add this information at the top of the 'Shopping Cart' page, and I'd welcome any further feedback you'd be willing to offer on how I can make this information clearer.

Thanks again for taking the time to leave a review, I genuinely value your feedback.

Happy stitching,
Helen

*The info section is immediately underneath the 'Add to Cart' and 'Buy Now' buttons on a web browser, and underneath the product description on a mobile device.

Valorada con 1 estrellas sobre 5

Didn't get what I paid for

I ordered three patterns a week ago, but did only get two of them due to a google drive link not working. I have emailed three times on the owners different mail addresses, but haven't gotten any response.

6 de julio de 2025
Opinión espontánea
Logotipo de Fandom Cross Stitchery

Respuesta de Fandom Cross Stitchery

Hi there,

I'm so very sorry for the problem with your order. I hadn't realised the access settings on the link weren't working properly, and I completely understand your frustration at not being able to download your pattern straight away or get hold of me promptly.

I also apologise for not getting back to you immediately. I work full time alongside running Fandom Cross Stitchery and, while it's no excuse for poor customer service, it is unfortunately the reason I'm not able to check my emails as often as like.

I replied to your email (sent Thursday 03 July) on Monday 07 July with the update that the link is now working. I also replied to your Etsy message. I hope you've received the reply/replies and have managed to access the pattern now.

Again, I can only apologise for letting you down so badly on this occasion and will make every effort to not repeat my mistakes.

Helen

Valorada con 5 estrellas sobre 5

Love the design

Love the design, and all the options supplied as part of my purchase. One tiny niggle - the pattern is 11 pages long, but that includes three variations, which are page numbered 1-3 (plus two other page 1s). If the pages get out of order, it's a pain to get them back in the right sequence. Page numbering 1-11 would be less confusing.

5 de marzo de 2024
Opinión espontánea
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Respuesta de Fandom Cross Stitchery

Hi Melodie,

Thanks so much for taking the time to leave a review. That's really helpful feedback, I appreciate it and will definitely take it on board!

Happy stitching,
Helen ♥

Valorada con 5 estrellas sobre 5

Supporting independent sellers is important!

Updated review: Initially there was an issue with either my email provider or the seller's, and my order didn't come through after purchase. However, that's since been sorted out, and I'm looking forward to making this fun cross stitch for my friend. :) The pattern is clear and looks easy to follow, and I love the different options for customization provided.

22 de noviembre de 2023
Logotipo de Fandom Cross Stitchery

Respuesta de Fandom Cross Stitchery

Hi Susan,

I'm so sorry you never received your order! I've sent you an email and a message through the website explaining, and re-sending your files, but for the purposes of a public explanation: the files were sent straight away but for some reason the email became corrupted and clearly the buyer never received it. Attempting to resend today has crashed my Outlook twice so clearly something is amiss at my end.

I can only apologise again, Susan, and hope that the email reaches you this time! If it doesn't, and you see this reply, please do get in touch via email, the website, or any of my social media channels.

Thanks,
Helen

Edited to add: Thanks so much for your understanding on this, and for amending your review. I hope you enjoy making the pattern, and that your friend appreciates the gift ♥

Valorada con 5 estrellas sobre 5

In love with my order!!!!

Absolutely in love with my whole package! Shipping was fast. Can’t wait to start this adorable pattern. The quality of the frame is so nice! Holds fabric very well. Lots of floss came with it. The needle magnet is so cute I wish I got more. Ordering from here again soon!!

5 de septiembre de 2023
Valorada con 4 estrellas sobre 5

Returning hopeful

Just started back to cross-stitch after over 30 years, and the patterns I found here were ones that caught my attention with my interests. Looking forward to trying them out.

4 de septiembre de 2023
Valorada con 5 estrellas sobre 5

Fast delivery of the download!

Purchased a pdf, and basically immediately after buying it a got an email to download! Was expecting it to take a bit since it was the end of the day, so this was a pleasant surprise.
I also liked the personalized email, and the offer to ask any questions if you had them. I am experienced at cross stitching but if you aren't and need help for a pattern you bought, thats amazing service.

7 de agosto de 2023
Valorada con 5 estrellas sobre 5

Excellent experience as always!

I have bought several patterns from this shop over the years through Etsy, and only just realized she has a wonderful website with all of the same patterns (and more)! I appreciate the sustainability efforts that are made in building the beautiful kits offered on the website, and the needleminders are so fun and I haven't seen anything like them elsewhere.
Communication is very responsive, and everything is so prompt. Receiving my needleminders and kits in the post is like Christmas morning.

13 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing pattern & beautiful colours

Amazing pattern & beautiful colours! Really good communication, friendly and lovely extras (stickers and tea)!
Definitely order from again in the VERY near future! Highly recommend!

28 de marzo de 2023

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