Technical failure cuts off trivia game…
Technical failure cuts off trivia game mid-play, customer support refuses to help:
I logged into the FanDuel app 15 minutes early to secure a spot in a live trivia game show scheduled for 5:00 PM EST. I was actively participating, answering questions, and engaging in the live chat. By the fifth question, the app abruptly and automatically logged me out without warning.
I immediately signed back in using biometric login, but the game banner had completely vanished from the app, preventing me from rejoining and eliminating any chance of competing for the prize pool.
When I contacted customer support to request a goodwill courtesy credit due to this systemic app failure, the agent dismissed my experience and blamed the issue on my internet connection. My connection is premium, high-speed fiber backed up by mobile 5G data, so a network drop on my end was impossible. Instead of listening or investigating, the agent abruptly disconnected the live chat. Subsequent attempts to reconnect left me idling in a queue for hours.
FanDuel's app performance during live events is unreliable, and their customer support team avoids accountability by dismissing users and cutting off communications.
17 de junio de 2026
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