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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Our experience with Farefield has been really positive. Both Tammy and Samantha have been so supportive with any questions we’ve had and answered them really fast.

Valorada con 5 estrellas sobre 5

Our experience with Farefield Properties has been very professional throughout. Samantha in particular has been extremely cooperative and responsive. The staff we have dealt with have all been are fri... Ver más

Valorada con 5 estrellas sobre 5

We recently moved into a property to rent through Fairfield estates. Moving house can be so stressful but they are fantastic at making it as smooth as possible. Tammy - absolutely fabulous as f... Ver más

Valorada con 5 estrellas sobre 5

Had two viewings with farefield, both incredibly professional buildings with knowledgable agents. Reserved one property on the day of viewing and started the process to approve rental. Very clear abou... Ver más

La empresa ha respondido

4,2

Muy bueno

TrustScore: 4 sobre 5

443 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,2

Todas las opiniones

(443)

8 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service

I’ve had a great experience with Farefield properties and especially would like to thank Chris for his swift response and excellent customer service. He dealt with my queries very professionally and was extremely helpful throughout the whole process. Thank you for securing me a great property in a perfect location.
I would highly recommend this company.

Thanks,
Sylvia Kirilova

14 de octubre de 2021
Opinión espontánea
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Respuesta de Farefieldproperties

Dear Sylvia, we are happy to have enabled you to find your perfect home. Kind regards Farefield Estates

Valorada con 5 estrellas sobre 5

Friendly and quick letting

Really great service. Tammy who showed us around the properties was lovely, friendly and couldn’t have been more helpful. Great communication throughout and it’s been a really quick and smooth process. Would highly recommend.

14 de octubre de 2021
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Respuesta de Farefieldproperties

Dear Sophia
Thank you for the recommendation, we have passed on your comments to Tammy.
Kind regards Farefield Estates

Valorada con 5 estrellas sobre 5

Thank you Tammy

Thank you for all your help!
We are very grateful for the work she’s done for us so far.
She’s really nice and understanding.
Attentive and friendly.
Very professional, paid attention to our requirements and did her best to help.

12 de octubre de 2021
Opinión espontánea
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Respuesta de Farefieldproperties

Dear Paulina
Thank you for the kind review, we have passed on your comments to Tammy.
Kind regards Farefield Estates

Valorada con 5 estrellas sobre 5

I would highly recommend Farefields…

I would highly recommend Farefields Estates, incredibly professional, fantastic team and superb support.

We were struggling to find a suitable place to live, Tammy out of the blue was kind enough to get in touch about the perfect property that we had described to her.
After booking a same day appointment she got all the paper done and we are now over the moon to be moving in.

Thank you so much Tammy and the team!

10 de octubre de 2021
Opinión espontánea
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Respuesta de Farefieldproperties

Dear Andrew
Thank you for the recommendation, we have passed on your comments to Tammy and wish you all the best in your new home.
Kind regards Farefield Estates

Valorada con 5 estrellas sobre 5

I am very happy with my experience and…

I am very happy with my experience and customer service from Anna at Farefieldestates, they was very quick and helpful with helping me through my application and any questions I needed answering, was happy to help and have fast responses, I am very pleased with this estate agents, thank you for all your help! 😊

30 de septiembre de 2021
Opinión espontánea
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Respuesta de Farefieldproperties

Dear Kourtney
We are happy that we were able to make the whole process easier for you.
Kind regards Farefield Estates

Valorada con 3 estrellas sobre 5

Not landlords for landlords as they quote.

Not really on the side of the home owner. Massively overpriced when quoting maintenance work that was raised by the tenants. Got all work done for less than half the quote. Always ringing us for minor issues the (lazy) tenants kept bringing up. Don’t think they vet the tenants very well. Glad to have our property back. Put me off ever using a letting agent again.

29 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional and Friendly

I have received amazing level of support from the frontline staff and the admin team to secure a property which I needed urgently to relocate Worcester area due to my job change. The support they have provided for viewing the property virtually and complete all the relevant process is outstanding. Well done team!

20 de septiembre de 2021
Opinión espontánea
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Respuesta de Farefieldproperties

Dear Bibin
Thank you for your kind review, we are happy that were able to help you and make the process as easy as possible.
Kind regards Farefield Estates

Valorada con 5 estrellas sobre 5

A very quick and professional service

A very quick and professional service that has enabled me to feel supported and comfortable through this process

20 de septiembre de 2021
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Respuesta de Farefieldproperties

Dear Richard
Thank you for your kind review, we are happy that were able to help you and make the process as easy as possible for you.
Kind regards Farefield Estates

Valorada con 1 estrellas sobre 5

Not worth your money! Based on 2 years of experience

Avoid at all costs! Absolute shambles and a waste of money! We emailed them multiple times with issues that needed to be dealt with, especially when the property was damaged after a violent storm, only to be avoided for over a month (issue was raised 4 months before covid pandemic affect the country), until we get a generic email, at the start of the first lockdown stating they are "only dealing with non emergency issues due to covid". Any response from them took months unless it was to do with payments.
There was no co-operation or assistance with concerns or questions asked.
Furthermore, when we moved all our property out, we cleaned the property thoroughly before we went on holiday for 2 weeks, to come back to find the house to have dirt rubbed into the carpet, stones in the hallway and the toilet dirted, all from them showing people around the property with no considerstion whilst we were away! This cost us £100 of our deposit! They said they would take into consideration that we weren't in the property and had to come back in time for the final inspection! We had no opportunity to clean the house again! But they decided to take £100 of our money anyway!!
An absolute joke and money greedy company!! And don't think that the landlords are any better for choosing such a cheap rate estate agents! (Quanity over quality!)

17 de septiembre de 2021
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Respuesta de Farefieldproperties

The storm damaged meter box door was reported just as Covid began and was not considered an emergency and your report of a gas leak was attended the same day with information to contact the gas company if you again smelt gas. THE REAL REASON YOU ARE UNHAPPY IS BECAUSE YOU VACATED THE PROPERTY DIRTY AND HAD TO PAY THE LANDLORD FOR CLEANING. We act under instruction of the Landlord and in the best interest of Tenants. You fail to understand that we do not gain anything from not looking after the tenant. Lastly we found your complaint that the autistic person next door was annoying you, very distasteful and shows a complete lack of compassion and understanding. We wish your new Landlord all the best.

Valorada con 5 estrellas sobre 5

Lovely and informative representatives

Lovely and informative representatives. So far I had a good experience.

2 de septiembre de 2021
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Respuesta de Farefieldproperties

Dear Noa
Thank you for your review, it is much appreciated.
Kind regards Farefield Estates

Valorada con 5 estrellas sobre 5

I am really pleased with the service i…

I am really pleased with the service i have received from Anna. I have tried to contact many agencies regarding property,farefields is the only one letting agency contacted me back. Great interaction with client.

9 de agosto de 2021
Opinión espontánea
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Respuesta de Farefieldproperties

Dear Anila
Thank you for your review, we are happy that we have been able to help you.
Kind regards Farefield Estates

Valorada con 5 estrellas sobre 5

Overall we felt Fairfield cared about our situation

We were struggling to find a property that worked for us and were on a tight time schedule to find a property so the stress levels were running high. We saw a property that ticked most of our boxes and made contact with the estate agent …. Fairfield
The people we have had contact with have been great …. Easy to talk to , always got back to us quickly , the process steps of the rental were clear , kept us up to date on the stages of securing the rental …. Thoroughly decent ‘humans’ that brought some calm to a stressful situation which is very much appreciated !
Overall we felt they cared about our situation .. as opposed to being just another customer in a sequence of events.

5 de agosto de 2021
Opinión espontánea
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Respuesta de Farefieldproperties

Dear steve
Thank you for your kind review, we are happy that were able to help you and make the process as easy as possible.
Kind regards Farefield Estates

Valorada con 5 estrellas sobre 5

They are very helpful and quick…

They are very helpful and quick responsible, can solve the question at once in the viewing at the house. Really appreciate of their professional.

30 de julio de 2021
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Respuesta de Farefieldproperties

Dear Cici
Thank you for your review, we really appreciate you take the time to let us know.

Valorada con 5 estrellas sobre 5

Thanks tammy

I found myself is a lost situation in life, found a room to rent through these guys. Met up with Tammy who could not have been more accommodating. She explained everything very well, listened to me and my needs, and made me feel so relaxed and at ease about the whole moving situation. Thanks

24 de julio de 2021
Opinión espontánea
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Respuesta de Farefieldproperties

Dear Robert
Thank you for your kind review, we are happy that were able to help you and make the process as easy as possible. We have passed your comments on to Tammy.
Kind regards Farefield Estates

Valorada con 5 estrellas sobre 5

Very diligent and professional agents…

Very diligent and professional agents who work efficiently to provide tenants a reliable service, answering any queries you may have while ensuring all the correct paperwork and checks are in order to fully support the Landlord and protect the property.

8 de julio de 2021
Opinión espontánea
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Respuesta de Farefieldproperties

Thank you James for your kind feedback

Valorada con 5 estrellas sobre 5

Amazing team

Amazing team, despite being very busy, they are very helpful, cooperative and respectful. They are easy to approach. Answering emails and phones very quickly. Very straight forward and clear communications. Very honest and keen to help. I do strongly recommend them.

7 de julio de 2021
Opinión espontánea
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Respuesta de Farefieldproperties

Dear Abraam, thank you so much for your kind feedback

Valorada con 5 estrellas sobre 5

Amazing

Straightforward and great service. The property I originally enquired about was taken, but I was then given the option to view an alternative property. This ended up being much better and really ideal. Could not have asked for better service. Would recommend them to anyone.

7 de julio de 2021
Opinión espontánea
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Respuesta de Farefieldproperties

Dear Chantal, thank you so much for your kind feedback

Valorada con 5 estrellas sobre 5

As a Tennant

I have found Fairfield....in my case Anna to be very polite, efficient & friendly
I wasn't rushed or over shadowed whilst veiwing and paperwork ect was swift keeping me in the loop the whole way. HAPPY .

2 de julio de 2021
Opinión espontánea
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Respuesta de Farefieldproperties

Dear Donna, thank you so much for your kind feedback

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