Farmfoods Opiniones 

688
TrustScore: 2.5 sobre 5

2,7

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I shop here every month and look forward to the discount as its a big shop for me. Today I did another shop and no vouchers attached to any of the recent emails received so had to pay the full amount.... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Yardley Farmfoods Birmingham went in today a very rude new supervisor called Zara shockingly wearing a manager top. She was shouting rude at all customers. Just as I put all my shopping on the till be... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This shop is very well stocked, with all the weekly offers, this shop is not my local store as my local store never has much stock or any of the offers. The manager (Rachael) and all the staff are v... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Honestly the Gravesend store has really gone down hill over the last few months. Product availability absolutely shocking across all product lines, regularly feels like a shop on the last few days of... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Supermercado
  2. Proveedor de productos comestibles
  3. Tienda de alimentos

Escrito por la empresa

Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

688 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 97% de las opiniones negativas

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2,7

Todas las opiniones

(688)

134 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Disappointed shopper

I shop here every month and look forward to the discount as its a big shop for me. Today I did another shop and no vouchers attached to any of the recent emails received so had to pay the full amount. Even the shop assistant tried to help finding the vouchers but got nothing. Very disappointed.

25 de julio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Sir/Madam

Whilst we do not circulate conditional spend vouchers with every email, any live vouchers you have can be resent to you by typing your email into the 'join our mailing list' box on our website www.farmfoods.co.uk. It will prompt your email is already registered, and automatically email you a link to your vouchers.

Kind regards

James Curran

Valorada con 4 estrellas sobre 5

great shop staff, very bad online customer services

The shops are spacious & cool, the SHOP staff are extremely quick, helpful & amusing, best staff ever (along with Heron Foods staff), the products are MOSTLY good & are nearly all well-priced – but what lets it down, & in a big way, is that, when you very occasionally come across an awful product & let them know online, it takes 20 minutes of repeatedly trying to get past the "I'm not robot" thing (thus strongly implying they don't really want to hear from customers) & if you actually manage to get your complaint Submitted, then the staff who reply clearly don't read all that you've put & just bizarrely+illogically say they'll ask the manufacturer! (oh & offer to send you a voucher to the address that you din't give, which they didn't notice cos they barely read your complaint) - asking a manufacturer about its own bad product is obviously like asking a caught-out thief to report on the status of his own honesty, so as I say, bizarre & illogical.

21 de julio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Dear TJ

Thank you for your comments and please accept my sincere apologies for the error that was made in your email exchange to us, please rest assured that this matter has been addressed internally.

Further to this, I can advise that we make our suppliers aware of all the product complaints that we get in order to ensure that they complete full investigations into this. In response to the product that you have purchased, I can confirm that this product is no longer sold by Farmfoods.

We value all customer feedback and please rest assured these comments have been passed to our senior management team, and our IT team.

Kind regards

James Curran

Valorada con 5 estrellas sobre 5

This shop is very well stocked with all the weekly offers

This shop is very well stocked, with all the weekly offers, this shop is not my local store as my local store never has much stock or any of the offers.
The manager (Rachael) and all the staff are very helpful!!
Credit where credit is due 🌟🌟🌟🌟🌟

24 de julio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Sir/Madam

Thank you for your kind comments about one of our shops! If you could contact our Customer Services team at info@farmfoods.co.uk, quoting your reference number (1019407JC), and let me know which shop your comments relate to, I would be happy to pass these comments on.

Kind regards

James Curran

Valorada con 5 estrellas sobre 5

I went to farmfoods to get Chappati…

I went to farmfoods to get Chappati flour, bargain 10kg for £5, Farmfoods is my favourite food shop, great location always busy, love a bargain, they got Humza Massala fries, you gotta try, and all other bargains no1

22 de julio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Abid

Thanks for your kind comments about Farmfoods which I have passed over to our Commercial team for their information!

Kind regards

James Curran

Valorada con 1 estrellas sobre 5

Walked out of the store today in…

Walked out of the store today in Ellesmere Port. Waited for 5 minutes for someone to come to the till as the queue grew in size. Completely unacceptable. Often there is only one checkout open with a long queue.

19 de julio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Rob

I am sorry to hear about your recent experience with the queues at our Ellesmere Port shop, which I have now discussed with the Area Manager to ensure that we are doing all we can to better handle till management.

Kind regards

James Curran

Valorada con 1 estrellas sobre 5

Yardley Farmfoods Birmingham went in…

Yardley Farmfoods Birmingham went in today a very rude new supervisor called Zara shockingly wearing a manager top. She was shouting rude at all customers. Just as I put all my shopping on the till belt. She said card only I politely said I wish you had said before she said three times moron and attacked me remember court and police action could be brought into force. All the old staff and managers gone new staff some with totally bad attitudes.

12 de julio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Dominic

I'm really sorry to hear about your recent experience at Yardley, and thank you for taking the time to contact us about this. I can advise that Leah from our Customer Services team has now responded to your email.

Kind regards

James Curran

Valorada con 5 estrellas sobre 5

I would also like to rate your Lyon's…

I would also like to rate your Lyon's fig rolls, they are the best with plenty of fig filling, I've had other brands but Lyon's are more tasty.
Chris R.

9 de julio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Chris

I am delighted to hear that you are so happy with the Fig Rolls sold in our shops! I have passed your kind comments over to our Commercial Team for their information.

Kind regards

James Curran

Valorada con 1 estrellas sobre 5

What is going on at Farmfoods?

Honestly the Gravesend store has really gone down hill over the last few months. Product availability absolutely shocking across all product lines, regularly feels like a shop on the last few days of a closing down sale. Seems a lot of new staff too some of whom are quite rude. Also rarely see the special deals that pop on social media in this store. Used to love Farmfoods. Now it’s a waste of time going in there…

10 de julio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Mark

I am sorry to hear about the recent availability issues at our Gravesend Retail Park shop, and please rest assured I have passed your comments onto the senior management team who will ensure they are doing everything they can to improve this.

Kind regards

James Curran

Valorada con 5 estrellas sobre 5

Fantastic bargins save loads of money here

I have been shopping in Farm foods for many years they are fantastic value and as a bonus they even give you money off vouchers without ant hassle if you sign up for their emails they have fantastic offers if you are prepared to buy in bulk.Great deals on frozen chicken i bought 5 kg of fillets for £3 a kg less 9% using a voucher butter 250 g 99p, bacon always very cheap king prawns work to about £8.23 a kg uncooked if you spend £ 28 using a £2 voucher ,the general supermarket price is £20 per KG , toilet rolls are also a great deal and much more I have saved loads of money over the years you don't always get the best deal if they sell out but that is because the deals are so good and there is no restriction on what you can buy.
You can save loads shopping here and have a better quality of food if you are prepared to shop in bulk.I have no connection to this shop other than being a committed customer who has saved loads of money stay out of the large supermarkets shop here also the staff are always interested friendly and helpful.

9 de julio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Mrs Blissett

Thank you for those extremely kind comments and I am glad to hear that you are so happy with our prices!

Kind regards

James Curran

Valorada con 1 estrellas sobre 5

always low stock when i visit you ask…

always low stock when i visit you ask staff they are fed up answering customers farmfood should regular stock up for customer and sort out the shopping trolleys are broken or don't work properly.

8 de julio de 2026
Opinión espontánea
Logotipo de Farmfoods

Respuesta de Farmfoods

Dear Sir/Madam

I am sorry to hear that you are having troubles in one of our shops. If you could contact our Customer Services team on 0121 700 7160, they would be happy to get this looked into.

Kind regards

James Curran

Valorada con 5 estrellas sobre 5

I went to farmfood Enfield to get some…

I went to farmfood Enfield to get some water but i couldn't find any do a staff member of staff was near me so I asked him, his name is Subir (I hope i wrote his name right) .
Subir was really kind and told me it was a fire in the warehouse that was the reason they had any water ...
I told him that I was coming all the way from an other area just for water...Subir kindly when he heard this, offered me to take a 40 pack bottle of water which meant to be for him to take home ...
I found this really really really kind and it did mean a lot to me .
Thank you so much Subir much appreciated

24 de junio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Khadija

I am glad to hear you are so pleased with the service you received from Subir in our Ponders End shop and I have today passed your kind comments onto the shop team.

Kind regards

James Curran

Valorada con 1 estrellas sobre 5

Dunstable branch open early as 1030h…

Dunstable branch open early as 1030h but the till will open at 1100h . What awaste of time.

5 de julio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Jon

Please accept my sincere apologies for the inconvience that the browsing time may have caused. Whilst some of our shops do open at 10:30 for browsing time only, we rely on all customer feedback and I have passed your comments on to be looked into.

Kind regards

James Curran

Valorada con 1 estrellas sobre 5

Just tried the farm foods crispy…

Just tried the farm foods crispy battered chicken burgers. Absolutely disgusting. Imagine a chicken burger the size and thickness of a round biscuit, doesn’t taste much like chicken and is so chewy I had thoughts of s dog chewing a tennis ball with every bite. I’ve half eaten one, the rest will go in the bin.

30 de junio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Dear Dilbert

Thank you for your comments which I have passed over to the Commercial team for their information.

Kind regards

James Curran

Valorada con 1 estrellas sobre 5

Mouldy products the day of purchase

Mouldy products the day of purchase.
Quick response back from farmfoods will be continuing to shop in store, it just came as a surprise, awaiting my email back from the team. Thank you

29 de junio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Kirst

I am sorry to hear that you've experienced poor quality from a product that you've purchased at Farmfoods. Having looked into this further, I can confirm that we've received your complaint and a member of the Customer Services team will reply to your email shortly.

KInd regards

James Curran

Valorada con 1 estrellas sobre 5

After not being able to buy 7 day…

After not being able to buy 7 day specials for a month I complained and I was told that things would improve
Lo and behold nothing has changed.
3 days into a 7 day special and no stock on the shelves.
I contacted customer services who referred it to the area manager who returned the call but had a very nonchalant attitude. He confirmed it is the store managers responsibility to order promotional stock up to a week or more in advance, so no excuse for having empty shelves of promotional items.
It's false advertising at its worst, getting customers to use their time and travel expenses for something they cannot buy.
This particular store is on School Brow in Warrington.
Do not bother going there for promotional products because they don't order any.

29 de junio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Phil

I am sorry to hear that you are not satisified with the call back you received from one of our Area Managers. Please rest assured your comments have been passed to our senior management team who will be doing all they can to ensure that the promotional items are available in all of our shops.

Kind regards

James Curran

Valorada con 1 estrellas sobre 5

I went into farm foods merdith road…

I went into farm foods merdith road Ipswich Suffolk and this little boy ran straight into me on his scooter I think that they shouldn't be able to use in farm foods shop I'm reg disabled and he nearly made me fall while farm foods are not to blame he shouldn't be allowed to ride in the shop please can you look into this and put on the doors I have been down to farm foods merdith road Ipswich Suffolk and there is nothing saying that scooters are not alowed in the shop so how does anyone know that ?

29 de junio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Rosemarie

I can confirm that scooters of any kind are not allowed in any of our shops and I have passed details of your review onto the senior management team for their attention.

Kind regards

James Curran

Valorada con 1 estrellas sobre 5

Farm foods spare ribs

Farm foods spare ribs, absolutely useless, firstly they do not fit in the microwave, even though this is the first suggestion of how to cook them. Then cook them to their instructions, sit down to eat them and they are still half frozen, and after reheating them, they taste a bit like cardboard !! AVOID !!

20 de junio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Mr Morris

I am disappointed to hear that you have had issues with the Spare Ribs you have purchased from one of our shops. If you could contact our Customer Services team, quoting your reference number (1016558JC), we would be happy to look into this further for you.

Kind regards

James Curran

Valorada con 5 estrellas sobre 5

Wisbech store

The wisbech store is incredible. The safe are always happy, helpful and caring. I was at the till with a big shop me and staff members start talking about football. He was happy, chill and just a joy to be around. Who ever is the store manager of wisbech needs a reward. Its well run, plenty of stock, happy staff, clean. Keep up the hard work

13 de junio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Joshua

Thank you for those lovely commetns about the shop manager and team in Wisbech! I have this morning passed these comments over to the team so that they're aware also!

Kind regards

James Curran

Valorada con 5 estrellas sobre 5

Farmfoods don't seem to carry much in…

UPDATE
Farmfoods CS (via email with Emma) said she would be in touch, at my registered address (supplied by me when I contacted them YESTERDAY via the online form, followed up by a call) and she has been, TODAY, via RM 1st class.

The actions (of Emma) were both unexpected, and MUCH appreciated, hence the upgraded star rating.
Cheers medears.
--------------------------------------------------------

Farmfoods don't seem to carry much in the way of stock, at least not in its Aylesbury branch, and yet it would seem to be very popular with BULK BUYERS, possibly local shop owners?.

I just got off the phone with Farmfoods CS, and suggested Farmfoods could draw up a list of "customers" (local shop owners?) who favour bulk buying, and try to take into account their requirements when receiving deliveries? what you might call a WIN WIN for Farmfoods, the bulk buying local businesses AND US, the everyday shoppers.

19 de junio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Gary

I am sorry to hear about the availability issues in our Aylesbury shop. I have passed your comments onto our senior management team for them to look into this further.

Kind regards

James Curran

Valorada con 5 estrellas sobre 5

The staff so helpful at the Newport…

The staff so helpful at the Newport gwent shop, took me to what I was looking for and also helped carry my stuff to my car, 10 out of 10 for service guys.

17 de junio de 2026
Opinión espontánea
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Respuesta de Farmfoods

Hi Glyn

I am delighted to hear about the service you received at our Newport shop and I have passed your kind comments onto the Area Manager, and to the team to discuss this further.

Kind regards

James Curran

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