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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered a fascinator, which, unfortunately was the wrong shade for my outfit. The fascinator was returned within 14 days of receipt, as stated in their returns policy but I have yet to receive my... Ver más

Valorada con 5 estrellas sobre 5

Wow, after reading some recent reviews on here I was a little concerned about ordering. However, it seemed obvious who was in the wrong. With the help from a very experienced, knowledgeable and hel... Ver más

Valorada con 5 estrellas sobre 5

After being let down by another supplier...they went out of way to help with last minute order. Sent pics of colours to match they chatted on WhatsApp and as promised all arrived next day. Encouraged... Ver más

Valorada con 5 estrellas sobre 5

Difficult to match pink of my outfit but this clutch bag in "Parfait" was spot on! I'd seen it in a hat hire shop but ot was more cost effective to buy it online. Ordering was straightforward, bag ar... Ver más

Información sobre la empresa

  1. Tienda de sombreros, gorras y tocados
  2. también en la categoría
  3. Tienda de ropa

Información proporcionada por diversas fuentes externas

Fascinators 4 Weddings for a wide selection of Fascinators and matching accessories.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

527 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 83% de las opiniones negativas

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3,9

Todas las opiniones

(527)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Lovely fascinator …

Lovely fascinator but unfortunately shade didn’t go with my outfit and I had to return. Process was easy and refund prompt.

8 de febrero de 2024
Valorada con 5 estrellas sobre 5

Great product

I got my beautiful hat and accessories in good time, I can't wait to wear them at my daughter's wedding soon. I would definitely recommend, I will use this business again ❤️

25 de enero de 2024
Valorada con 1 estrellas sobre 5

Beware of this company

I ordered a fascinator for a wedding. It came but was the wrong colour for my outfit. I immediately resealed the box ready for its return. The item was in perfect condition. The refund was processed with £5 less than was originally paid. I politely questioned why this had occurred and was told ‘it was withheld to cover work needed to restore the item to a saleable condition’

I was taken aback by this as I knew it was perfect. I questioned this with Daniel but got no reply. I have been in touch by email and written letter but have been totally ignored. I find this disgraceful customer care and as this is such a small amount of money I now feel it is not about the money but the principle of the matter. If £5 was withheld from other people it would be a nice little earner.
In principle this company have taken my money without consent. As they are not contacting me with evidence of what they have accused me of they are working against the law.

4 de noviembre de 2023
Logotipo de Fascinators4weddings

Respuesta de Fascinators4weddings

Hi

When we occasionally receive items back that are in used condition, we do have to withhold an appropriate amount from the refund to reflect the costs caused to us.

This practice of buying, wearing and then claiming a full refund is called 'wardrobing'. We don't pass this cost (i.e. of a free hire service) onto our honest customers but rather withhold money from refunds. I hope you agree that this is the correct thing to do.

In other cases, customers try items on and mark them with makeup or return items in a weak box that is crushed - again, we make an appropriate reduction of the refund to cover the costs.

All of this is covered in our returns policies and is agreed to by our customers when they place orders.

Best wishes

Daniel

Valorada con 5 estrellas sobre 5

I was looking for a hat for my son's…

I was looking for a hat for my son's wedding which was in silver and didn't look too frumpy! This one is perfect! Arrived quickly by Royal Mail in a box marked fragile. Great service. Very happy and looking forward to wearing it!

13 de diciembre de 2023
Valorada con 4 estrellas sobre 5

Colour matching

Colour matching. I wanted a fascinator to match my outfit. The colours on the website were clear, but it was difficult to ensure a match on the screen. I was able to send a sample and was given good advice on colour matching. The item arrived in good time.

22 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Beautiful Fascinator

Beautiful fascinator, very well made and great value for money. Delivery was prompt. Article arrived well packed and in perfect condition.

4 de octubre de 2023
Valorada con 5 estrellas sobre 5

As shown

Exactly as seen on the internet, packaged well, good value for money, quick delivery

22 de septiembre de 2023
Valorada con 5 estrellas sobre 5

All fine

I bought a Diamante Purple Fascinator and clutch for a wedding , and they matched perfectly my electric blue outfit. Delivery took just few days considering that I ordered from Italy

12 de junio de 2023
Valorada con 5 estrellas sobre 5

Fascinator

I ordered a fascinator for my friends weeding that arrived very quickly and looked better in real life than the photo. Very pleased with purchase

18 de agosto de 2023

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