Paid £4.99 postage for a shirt that turned out to fit and feel like a sack, with oversize buttons and a Harry Hill collar. Didn't like it, so sent it back, cost £2.49.. postage. £7 out of pocket with... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 7 Bon Accord Centre,, George Street, AB25 1HZ Aberdeen,, Scotland, GB
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Consulta las opiniones de los clientes
Has been a while since I bought from Fatface but recently bought items in store and online and was pleased to see the same good quality. The store has moved locations and is much smaller so it has lo... Ver más
La empresa ha respondido
The man working (sorry I didn’t catch his name) was very pleasant and helpful! He was working by himself I believe but he greeted everyone coming into the store which was lovely.
La empresa ha respondido
Visited the Aberdeen store recently, lovely friendly staff and the shop was beautifully bright, clean and tidy. I don't live near a store and usually order online so it was nice to be able to browse... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
Unit 7 Bon Accord Centre,, George Street, AB25 1HZ, Aberdeen,, Scotland, Reino Unido
4,7
Excelente
331 opiniones
Invita a los clientes a opinar
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Awesome store
Love their clothing and had a great experience at their physical store in Aberdeen. Scotland.
11 de diciembre de 2023
Respuesta de FatFace - ABERDEEN 4
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Love going into this shop
Love going into this shop. ALL the staff are super helpful and nothing is ever too much trouble. Always good for a quick window shop too before catching the train
1 de diciembre de 2023
Respuesta de FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fast reliable...and amazing quality…
Fast reliable...and amazing quality clothing 👌
4 de diciembre de 2023
Respuesta de FatFace - ABERDEEN 4
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Well I haven't received it yet
28 de noviembre de 2023
Respuesta de FatFace - ABERDEEN 4
Hello Samantha
Thank you for your review.
I am so sorry to hear this,
I have checked and I can confirm that your order was marked as being delivered on the 30th November. If you have checked with Neighbours and any safe places saved with Royal Mail and you still have not received it please contact us at customerservices@fatface.com and we can look into this further for you.
EP
Excellent service as always from…
Excellent service as always from ordering on line to click and collect.
27 de noviembre de 2023
Respuesta de FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent service
24 de noviembre de 2023
Respuesta de FatFace - ABERDEEN 4
Good afternoon, Mr. Anderson.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Aberdeen store.
Take care, JB
Respuesta de FatFace - ABERDEEN 4
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Respuesta de FatFace - ABERDEEN 4
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Can't return items to store if paid for…
Can't return items to store if paid for with PayPal which is quite frustrating - although lady in store was very helpful and did package it all up for me and fill out the returns form.
20 de noviembre de 2023
Respuesta de FatFace - ABERDEEN 4
Good Afternoon Charlie,
Thank you for taking the time to leave us a review!
I am happy to hear you had a positive experience in our Aberdeen store, I will make sure this is passed on to them! I can understand this being frustrating and not ideal for returning a order.
I have passed this feedback on to the relevant department and this will be looked into. We appreciate all feedback whether it be good or bad as this helps us shape our service.
Kind Regards, JW
Great dress!
20 de noviembre de 2023
Respuesta de FatFace - ABERDEEN 4
Hello Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt delivery.
20 de noviembre de 2023
Respuesta de FatFace - ABERDEEN 4
Hello Felicity
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - ABERDEEN 4
Hello Donna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality products
Good quality products. Well packaged and quite a quick delivery concidering where were located. Only downfall was the plastic bags the clothing came in. Other than that happy customer
10 de noviembre de 2023
Respuesta de FatFace - ABERDEEN 4
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Great quality...arrived on time
4 de noviembre de 2023
Respuesta de FatFace - ABERDEEN 4
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Great product Great price
27 de octubre de 2023
Respuesta de FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very straightforward
31 de octubre de 2023
Respuesta de FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality items,,reasonable prices,,
30 de octubre de 2023
Respuesta de FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I would recommend fatface ,there cloths…
I would recommend fatface ,there cloths are excellent and good quality
24 de octubre de 2023
Respuesta de FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Respuesta de FatFace - ABERDEEN 4
Hi there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I recommend it
20 de octubre de 2023
Respuesta de FatFace - ABERDEEN 4
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
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