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FatFace - AMBLESIDE 2 Opiniones 

81
TrustScore: 5 sobre 5

4,9

7 Market Cross, LA22 9BT Ambleside, Cumbria, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have experienced an overwhelming helpful and friendly service at the Fat Face stores in Ambleside with Anna and in Keswick. Great stores!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful staff (Emma at Ambleside branch). Friendly, no pressure and excellent service. Lovely quality clothes. Everything I have bought over the last few years has washed well and lasted. Def... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordering and being able to pick up at nearby Next store is great. Products are good quality and sales are always good too. Friendly staff and easy returns if necessary.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I visited the Ambleside store today for a browse and came away with a lovely green cotton jumper and the scarf which had been paired with it. I also noticed a lovely gents blue shirt paired with a woo... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de accesorios de moda
  3. Tienda de ropa para hombres
  4. Tienda de ropa para mujeres

Escrito por la empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Información de contacto

  • 7 Market Cross, LA22 9BT, Ambleside, Cumbria, Reino Unido

  • 01539 431099

4,9

Excelente

TrustScore: 5 sobre 5

81 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(81)

13.098 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great store fab staff

Emma is always extremely helpful, friendly and all round lovely. As are the other staff we have had contact with over the years. Always visit Fat Face while in Ambleside, best Fat Face store there is.

1 de abril de 2024
Opinión espontánea
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valorada con 5 estrellas sobre 5

Brilliant service! I have just had a great experience in…

I have just had a great experience in your store in Ambleside. I believe it was the manager who helped me find the correct sizes and provided shoes and sandals to try on with the outfits. She was very supportive and complimentary. I bought 4 items for the spring, lovely range of colours! Thank you!

26 de marzo de 2024
Opinión espontánea
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valorada con 5 estrellas sobre 5

Couldn’t be more helpful

I recently purchased a pair of cargo pants from Fat Face Ambleside, and I couldn't be happier with my experience. The pants are not only comfortable but also stylish, blending functionality with a great look. The assistants Emma and Ann were incredibly friendly, always wearing smiles and going out of their way to assist me. I highly recommend visiting Fat Face Ambleside for both their quality products and exceptional customer service.

4 de marzo de 2024
Opinión espontánea
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Hi Bridget,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.

Valorada con 5 estrellas sobre 5

#help them

A rich man purchased my whole family and sold them to McDonalds as fry cooks.

15 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

ginger good

garce👍👍👍👍👍👍

7 de febrero de 2024
Opinión espontánea
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Good Morning,

Thank you for taking the time to leave us a review!

I am happy to hear you are pleased with the service provided! We love to hear such positive feedback from our customers!

We look forward to welcoming you back soon!

Kind Regards, JW

Valorada con 5 estrellas sobre 5

Excellent customer service

Had a great experience the other day at Ambleside Fatface, staff member Grace was incredibly helpful and friendly. I wish all customer service was this good!!

7 de febrero de 2024
Opinión espontánea
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Good Morning Manluha,

Thank you for taking the time to leave us a review!

I am so happy to hear you have had a pleasant experience in our Ambleside Store and happy with the staff's service! I will make sure to pass on this positive feedback.

We look forward to welcoming you back soon!

Kind Regards, JW

Valorada con 5 estrellas sobre 5

Lovely staff

Lovely staff, very attentive. When in fitting room was asked if anyone needed other sizes which was very helpful as my husband was off fusing someone’s dog 😆. Server was Jess, lovely lady

2 de marzo de 2024
Opinión espontánea
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Hi Lisa,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.

Valorada con 5 estrellas sobre 5

Very pleasant experience made all the…

Very pleasant experience made all the better for the assistant Jess who served us and had time to engage in conversation about suffolk as we had just arrived here for a weeks holiday good old suffolk girl.

2 de marzo de 2024
Opinión espontánea
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.

Valorada con 5 estrellas sobre 5

Emma the manager recommended an…

Emma the manager recommended an gorgeous cardi, sourced another in a different colour for delivery to my house for free and helped/served by another lovely lady. Even made sure I got my blue light discount x

25 de febrero de 2024
Opinión espontánea
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2


Good afternoon,

Thank you for taking the time to leave us your review.

I am so pleased that you are enjoying your purchase and that you had such a great experience during your visit to our Ambleside store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.

All the best, MM

Valorada con 5 estrellas sobre 5

I visited the Ambleside store and Jess…

I visited the Ambleside store and Jess assisted my purchase of a men’s pullover. She was very friendly and made the experience very pleasant.

15 de febrero de 2024
Opinión espontánea
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.

Valorada con 5 estrellas sobre 5

Excellent service from Emma she went…Darcey dress

Excellent service from Emma she went out of her way to make sure I got the dress I wanted as was concerned about the fit.
Thanks so much ordered a second dress online as was confident it would fit perfectly thanks to Emma.

9 de febrero de 2024
Opinión espontánea
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear you have had such a lovely experience with our crew instore. We hope you love your dress, and look forward to welcoming you back soon!

Take care. -GM

Valorada con 1 estrellas sobre 5

Very poor customer service in the…

Very poor customer service in the Ambleside Store. The ‘Crew’ member at the till didn’t acknowledge me when taking payment. Not a hello, please or thank you. Come on Fat Face you can do better. Rather than shopping at my local store next time, I think I’ll go on-line.

30 de enero de 2024
Opinión espontánea
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Hi there,
Thank you for taking the time to leave your review.

I am so sorry to hear that you have had this experience in one of our stores. We will be sure to pass your feedback on for further review.

If we can assist further in any way, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.

Take care. -GM

Valorada con 5 estrellas sobre 5

Excellent customer service at Fatface Ambleside …

I was visiting the Ambleside store and was served by Emma Jane the customer service I received was just so efficient, super friendly and overall seamless . I will definitely be visiting the store again . An easy Five stars 😊

13 de enero de 2024
Opinión espontánea
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Hello Juliana

Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ambleside store - this is great to hear.

Take care, RL

Valorada con 5 estrellas sobre 5

Excellent customer service

Was visiting the Ambleside store and was served by Emma Jane I cannot fault her customer service she was efficient, super friendly and just made it a pleasant experience . I do love Fatface !!! Five stars easy !!

4 de enero de 2024
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Hello Julie

Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ambleside store - this is great to hear.

Take care, RL

Valorada con 1 estrellas sobre 5

We ordered in one of your shops who did…

We ordered in one of your shops who did not have the required size we were looking for but were told it could be delivered free of charge to oue home. Asked about the sizing, the assistant told us they were generous in the sizing so we ordered a 3xl they did not even offer to show us the size in another product,
We received an email saying due to a 'technical' issue we wouldn't be getting the item and would receive a full refund which we did receive
Went on line and ordered the same said item at a considerable more cost. It arrived and the item is very 'snug' fit to say the least!!
The assistant did not seem very interested in serving us as she was getting a 'queue'
The quality is fine, however overall experience was very disappointing don't think we will be ordering/buying any more of your products

29 de noviembre de 2023
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Hello

Thank you for your review.

I am so sorry to hear of your recent experience in our Ambleside store. We train all of our crew members to provide a high level of customer service to our customers so this is very sad to hear that this is not the experience you have received.

I can confirm that I have flagged this with the appropriate department for future consideration to ensure that this does not happen again.

EP

Valorada con 5 estrellas sobre 5

Great customer service

I visited the Ambleside store today and received great customer service. The member of the Fatface team was very friendly and helpful

23 de noviembre de 2023
Opinión espontánea
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valorada con 5 estrellas sobre 5

Excellent Customer Service

I visited this store on 30th September. The customer service I received from Emma was fantastic. Nothing was too much trouble. It was an enjoyable retail experience even though I didn't buy anything. Thank you Emma and the other girls in the shop. You exemplify excellence in customer service.

30 de septiembre de 2023
Opinión espontánea
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care,
EP

Valorada con 5 estrellas sobre 5

I have always loved Fat Face & make…

I have always loved Fat Face & make sure I visit their shops when on holiday (we don't have a local store near where I live).Staff are always very helpful....they didn't have our size in store but I was able to order the product online without any hassle or fuss...delivery was quick.

11 de septiembre de 2023
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! SK

Valorada con 5 estrellas sobre 5

Excellent service

Very helpful staff, super friendly and pleasant. Very nice store

27 de junio de 2023
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Thank you for leaving us this review about your shopping experience, it's great reading such positive comments.

Have a great day!
Take care, SK

Valorada con 4 estrellas sobre 5

Helpful staff polite

28 de junio de 2023
Logotipo de FatFace - AMBLESIDE 2

Respuesta de FatFace - AMBLESIDE 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

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