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FatFace - BAKEWELL 2 Opiniones 

61
TrustScore: 4.5 sobre 5

4,7

FatFace Matlock Street, DE45 1EE Bakewell, Derbyshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Lovely shop, friendly and knowledgable shop assistants. I shop in Fatface Bakewell a great deal, and as always it was a very pleasant experience. I was served by Abigail on this occsasion. It's a plea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered 2 T-shirts and a skirt from Fatface. Arrived following day. All great quality. Skirt too big, husband returned in store. (I’m a wheelchair user and local store inaccessible). Prompt refund,... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Ordered jeans from bakewell to be emailed saying they didn't have delivery address so gave it then finally got package but they sent me slippers not jeans as ordered an even said on invoice ,still no... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently bought a jacket and jumper in the sale from Bakewell Fatface, which is a lovely shop situated in the centre of town. I was pleased there were quite a few things in my size. The staff were f... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de accesorios de moda
  3. Tienda de ropa para hombres
  4. Tienda de ropa para mujeres

Escrito por la empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Información de contacto

  • FatFace Matlock Street, DE45 1EE, Bakewell, Derbyshire, Reino Unido

  • 01629 810089

4,7

Excelente

TrustScore: 4.5 sobre 5

61 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(61)

13.098 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Nice shop with helpful staff

Nice shop with helpful staff. Good choice. I bought what I came for

29 de julio de 2026
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Bakewell Fatface is excellent

Lovely shop, friendly and knowledgable shop assistants. I shop in Fatface Bakewell a great deal, and as always it was a very pleasant experience. I was served by Abigail on this occsasion. It's a pleasure to shop here

30 de julio de 2026
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Great staff in the Bakewell shop

Great staff in the Bakewell shop, familiar with their stock and very helpful
Ordered items arrived quickly and as promised. Delighted with my three new tops

10 de julio de 2026
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Great service and thank you 😊

Great service and thank you 😊

13 de enero de 2026
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Valorada con 5 estrellas sobre 5

Great long lasting fashion, always good customer service!

Up to date well made fashion. Good service and all stores always laid out well!

30 de abril de 2026
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Valorada con 5 estrellas sobre 5
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Bakewell shop & online Spring items

I recently bought a jacket and jumper in the sale from Bakewell Fatface, which is a lovely shop situated in the centre of town. I was pleased there were quite a few things in my size. The staff were friendly & helpful. I am tall and was very happy with my Hazel longline jumper in green so a couple of weeks later I ordered another one in ivory and a Katie longline cardigan, both are perfect for changeable British Spring weather! Online ordering was quick & easy & I love both items. For tall people longline is a good fit!

21 de mayo de 2026
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Fantastic staff at the bakewell fatface store

The staff at the Bakewell FatFace store are fantastic! I was struggling to find a cardigan or top layer to pair with a particular dress. The staff at this store really took the time to listen to what I needed and found a perfect red cardigan. Thank you!

13 de mayo de 2026
Opinión espontánea
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Valorada con 5 estrellas sobre 5

Friendly staff

Friendly staff, good quality clothes made to last.

8 de mayo de 2026
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Valorada con 5 estrellas sobre 5

Excellent customer service service and…

Excellent customer service service and pleasant obliging staff

27 de abril de 2026
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Excellent staff in Bakewell.

The staff in the Bakewell were very friendly and helpful and gave me good advice on the size to order. They did not have the item in store so I ordered it online. When it arrived it was perfect.

9 de abril de 2026
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 1 estrellas sobre 5

This was for a gift for someone

This was for a gift for someone . Due to arrive Thursday 5 December . Delayed so was unable to give it to them . Very disappointed

10 de diciembre de 2025
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Respuesta de FatFace - BAKEWELL 2

Hi Stephen,
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Valorada con 5 estrellas sobre 5

Great delivery and collection experience

Goods delivered to store on time. Notified immediately of delivery. Staff in store were very helpful and friendly with returned item and refund was processed on the spot

19 de octubre de 2025
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

After struggling to resolve a problem…

After struggling to resolve a problem that I had with a product online. I popped into the bakewell shop to see if they could help. All the staff were exceptionally lovely and Charlotte went above and beyond to help me sort things out. I’d come back to this store again just for the service

11 de junio de 2025
Opinión espontánea
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Great quality as always

Ordered 2 T-shirts and a skirt from Fatface. Arrived following day. All great quality. Skirt too big, husband returned in store. (I’m a wheelchair user and local store inaccessible). Prompt refund, and smaller skirt arrived following day after ordering, (none in store), perfect fit 😁.

14 de mayo de 2025
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Fabulous company

Fabulous company, the clothes are always a good fit, well made and last for years. Well done again!

13 de abril de 2025
Opinión espontánea
Logotipo de FatFace - BAKEWELL 2

Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Wonderful new season stock

Went into the Bakewell store and thought the new stock was amazing. Bought a jumper, skirt, sweatshirt and small bag. Loved the sweatshirt so much I bought another colour online!!

5 de febrero de 2025
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Excellent quality

Excellent quality, always good fit. Customer service is fantastic at our Bakewell branch. Shop here alot.

8 de diciembre de 2024
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Fatface always top quality and prompt…

Fatface always top quality and prompt despatch

30 de noviembre de 2024
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Respuesta de FatFace - BAKEWELL 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 2 estrellas sobre 5

Delivery period is not accurate

I ordered boots following the information that they would be delivered the next day so I could collect them quickly.
They were ordered on the 13th Nov
I expected that I could collect them on the 14th Nov
However, on the 18th Nov I had an email informing me that there was a delay in collecting the boots.
We had already planned to be in Bakewell, where the boots were sent, on the 18th Nov to collect. So we had a wasted journey. We could not change this plan for other reasons.
Eventually, on the 23rd Nov I had notification that the boots had arrived at the Bakewell shop.
So the earliest I could collect was today, the 26th Nov.
The boots are good. My wife is very pleased with them.
However, you are advertising next day collection. This is clearly not true as the delay is 10 days, hardly next day.
Please change your advertising to be a true reflection of your service.
As a family we use Fatface a lot. We expected better.

26 de noviembre de 2024
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Respuesta de FatFace - BAKEWELL 2

Hello Simon

Thank you for taking the time to leave your review and for providing your comments.

We really appreciate your feedback, and this is really important to us. Please be assured this will be passed to relative departments for their attention.

Thank you, LE

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