The blouse came punctual and appeared to be as nice as expected. It is plain and yet special and sophisticated in style. I like the wide sleeves, the subtle embroidery, the way the blouse falls down t... Ver más
La empresa ha respondido
Localización
Cambiar localización18 Market Place, DL12 8NB Barnard Castle, County Durham, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store. The two ladies serving we're both g... Ver más
La empresa ha respondido
The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was... Ver más
La empresa ha respondido
Recently had lovely experience of professionalism and kind help on returning a swimsuit with receipt; had severe damage to shoulder so late in returning garment, Lady Manager was lovely, helpful as I... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
18 Market Place, DL12 8NB, Barnard Castle, County Durham, Reino Unido
- 01833 637644
4,9
Excelente
86 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent returns process
Item bought for grandson online didn’t fit well. What impressed was how easy the returns process was instore, with refund, including postage, processed very quickly. Staff very helpful.
14 de enero de 2024
Respuesta de FatFace - BARNARD CASTLE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
All the staff are so lovely.They always…
All the staff are so lovely.They always have time to help and advise which makes me feel happy to spend time and money in such a warm and friendly environment.
30 de diciembre de 2023
Respuesta de FatFace - BARNARD CASTLE
Hello Tracey
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bernard Castle store - this is great to hear.
Take care, RL
Take care, RL
Respuesta de FatFace - BARNARD CASTLE
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
Friendly and helpful sales team
The sales team were very friendly and helpful - they ordered the trousers for me online as they weren’t available in the store. Trousers are lovely quality and fit well. Ethical too as contain no animal derived materials.
15 de noviembre de 2023
Respuesta de FatFace - BARNARD CASTLE
Hello Samantha,
Thank you for your 5* review regarding your recent visit to our Barnard Castle store.
It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
Easy to order
Easy to order. Fast click and collect service. Very pleasant store staff.
1 de noviembre de 2023
Respuesta de FatFace - BARNARD CASTLE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent service and product.
Fantastic rugby top. Polite and friendly customer service at the store.
27 de octubre de 2023
Respuesta de FatFace - BARNARD CASTLE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Everything went smoothly.
19 de octubre de 2023
Respuesta de FatFace - BARNARD CASTLE
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Probably the friendliest shop ever.
Probably the friendliest shop ever.
The staff are so lovely and attentive.
Barney high street tends to be a little grumpy when it comes to shopping,but the these guys can't do enough to make you feel welcome 5 *
19 de septiembre de 2023
Respuesta de FatFace - BARNARD CASTLE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
The products are great and the staff at…
The products are great and the staff at barnard castle store are fantastic
13 de agosto de 2023
Respuesta de FatFace - BARNARD CASTLE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Love fatface!
Love fatface! Just thought I would check out their website after years of not buying anything....I used to shop there but stopped as I thought their clothes were slightly overpriced but something seems to have changed and I'm glad I went back.
I purchased quite alot of stuff, and yes, there were things not quite right but I kept the majority of stuff and I love it all! The quality, style, pricing, speed of service, website was fab. This is my "go to" shop now....thank you!
8 de agosto de 2023
Respuesta de FatFace - BARNARD CASTLE
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Respuesta de FatFace - BARNARD CASTLE
Good Morning Sharon, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! - JW
Excellent Customer Service
Store did not have my size in so staff member looked online for me , as it was in the sale I had to order myself but dress was quick to be received
9 de julio de 2023
Respuesta de FatFace - BARNARD CASTLE
Good afternoon, Susan
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Barnard Castle store.
Take care, JB
All round good shopping experience.
Delivery on time. Clothes beautiful. Returning some items to the shop, the assistants were friendly, helpful and courteous.
11 de junio de 2023
Respuesta de FatFace - BARNARD CASTLE
Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online and with our store staff. Take care – CD
Really good customer service all staff…
Really good customer service all staff go up and beyond to help you ..very friendly.. and love that they know what you like ..
20 de mayo de 2023
Respuesta de FatFace - BARNARD CASTLE
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Beautiful quality clothes that can last…
Beautiful quality clothes that can last a lifetime with proper care. A little expensive but worth every penny. Very friendly staff in my local store (Barnard Castle)
11 de mayo de 2023
Respuesta de FatFace - BARNARD CASTLE
Hi Alison,
Thank you for your feedback. We are so pleased to hear that you enjoyed your visit to our Barnard Castle store. Also that you are happy with the service and quality you have received. We look forward to seeing you again next time.
Have a lovely weekend - KS
Respuesta de FatFace - BARNARD CASTLE
Hi Sharon,
Thank you for this review!
It's great to hear that you had a great in store experience with us as we are passionate about our customer service. We hope you enjoy your new items.
Have a lovely day!
JH
Love the clothes
Easy to order online for delivery to local store. Great quality clothing.
21 de abril de 2023
Respuesta de FatFace - BARNARD CASTLE
Thank you for your review. We deeply appreciate your feedback! - RS
Great products and great service
17 de abril de 2023
Respuesta de FatFace - BARNARD CASTLE
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Respuesta de FatFace - BARNARD CASTLE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew and pleased to hear your order arrived promptly! Have a lovely day! BP
Was in your Barnard Castle store last…
Was in your Barnard Castle store last week and Keswick this week.
The staff are so friendly and helpful and always smiling. Love these 2 shops but can only go here on holiday. My local shop is Chester and again the staff there are just as fabulous.
12 de abril de 2023
Respuesta de FatFace - BARNARD CASTLE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.