Very disappointed as my initial order was completely ignored. Was suppose to receive email confirmation when to pick up. When queried was told order lost. Customer service reordered but it meant 1 i... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit U028B Upper Rose Gallery, East Mall, DA9 9SP Bluewater, Kent, GB
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Consulta las opiniones de los clientes
Ordering easy and fast delivery then easy returns in store. Buying instore staff pleasant and helpful. Great stock and options in store.
La empresa ha respondido
Very helpful staff, didn't hassle when browsing or when trying garments on. Nice shop to go into when looking for this seasons clothes. Ordered a t-shirt, delivered the next day, excellent service
La empresa ha respondido
I usually buy Fat Face clothes because although pricier than some other retailers, they are stylish and quality so last longer. Size can be inconsistent so always best to try on first. Never a problem... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
Unit U028B Upper Rose Gallery, East Mall, DA9 9SP, Bluewater, Kent, Reino Unido
- 01322 423454
4,8
Excelente
170 opiniones
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I saw the coat in store but they didn't…
I saw the coat in store but they didn't have colour or size I needed. The sakes staff checked online and found it available and gave me details I needed to find it. I ordered when I got home and the coat arrived quickly. Website is easy to use as well.
6 de enero de 2024
Respuesta de FatFace - BLUEWATER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you have had a positive shopping experience, and we hope you love your new item. We look forward to welcoming you back soon.
Take care.- GM
Great clothes great fit and quality
Great clothes great fit and quality. Staff polite and friendly.
10 de enero de 2024
Respuesta de FatFace - BLUEWATER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fantastic quality and hard wearing
Fantastic quality and hard wearing. Easy to mix and match items and good variety of colours that are fun and vibrant.
It’s also good being able to go to my local store and see the items before purchasing. Being able to shop online is helpful as well as being quick and easy to navigate.
6 de enero de 2024
Respuesta de FatFace - BLUEWATER 2
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and also enjoy shopping instore with us! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back soon!
Kind Regards, JW
I recently visited your store in…Bluewater
I recently visited your store in Bluewater. The service was great 👍, staff very helpful and friendly. Really happy with my purchase. I then looked for further items online for gifts and really pleased with these too. Very impressed overall 😁
9 de enero de 2024
Respuesta de FatFace - BLUEWATER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Respuesta de FatFace - BLUEWATER 2
Hello there
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Respuesta de FatFace - BLUEWATER 2
Hello Sarbjit
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Staff always helpful and attentive
27 de diciembre de 2023
Respuesta de FatFace - BLUEWATER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Respuesta de FatFace - BLUEWATER 2
Hello Viv
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great purchases
I love my new clothes and boots. Everything is stylish and comfortable .
28 de noviembre de 2023
Respuesta de FatFace - BLUEWATER 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Received my product and the staff that…
Received my product and the staff that served were good and cheerful.
22 de noviembre de 2023
Respuesta de FatFace - BLUEWATER 2
Hi there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Outstanding service,Order was waiting for me to collect
Order was waiting for me to collect, straight forward in & out of shop exactly how I like it & staff were really lovely & very helpful
26 de noviembre de 2023
Respuesta de FatFace - BLUEWATER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to order online
Easy to order online. Great communication with regards to status of my order. Click and collect very efficient at The Bluewater store.
21 de noviembre de 2023
Respuesta de FatFace - BLUEWATER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Respuesta de FatFace - BLUEWATER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered click and collect
Ordered click and collect, kept advised of when it was ready. Tried it on in the shop, beautiful wide leg trousers, good to have 3 options on length!
5 de noviembre de 2023
Respuesta de FatFace - BLUEWATER 2
Good afternoon, Anthony.
Thank you for leaving us this review about your Click n' Collect shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon either on line or in store.
Take care, JB
Lovely ankle boot
Good click and collect service ,staff always friendly and helpful .
Needed to go up in boot size
3 de noviembre de 2023
Respuesta de FatFace - BLUEWATER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ordering online was easy
Ordering online was easy. Nice items. Returned a few to shop with ease. Shop assistant very helpful.
2 de noviembre de 2023
Respuesta de FatFace - BLUEWATER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service and good quality clothes.
19 de octubre de 2023
Respuesta de FatFace - BLUEWATER 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Respuesta de FatFace - BLUEWATER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quality clothes
I usually buy Fat Face clothes because although pricier than some other retailers, they are stylish and quality so last longer. Size can be inconsistent so always best to try on first. Never a problem if clothes need to be returned.
19 de octubre de 2023
Respuesta de FatFace - BLUEWATER 2
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Poor customer service in store
18 de octubre de 2023
Respuesta de FatFace - BLUEWATER 2
Hi Richard,
Thank you for leaving this review.
I'm sorry to hear you didn't have good experience in store. If you wish for us too look further into your complaint, please email us more details to customerservices@fatface.com.
Take Care
-SK
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