I recently bought three dresses and two pairs of wide-legged cropped trousers from FatFace, and I’m really pleased with my purchase. Everything fits perfectly, and the quality is excellent. The orderi... Ver más
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Localización
Cambiar localización7/8 Market Street, CB2 3PA Cambridge, Cambridgeshire, GB
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Consulta las opiniones de los clientes
Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able... Ver más
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Items arrived at the shop very quickly. Very nice staff at the shop, incredibly helpful and respectful. Items of good quality and true to size. It's not the first time I order online from them (I also... Ver más
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Staff were (eventually) helpful, although a bit too much in-house banter upon entry! Not enough stock so forced to buy items online & go to shop to collect because of FF's delivery charges. More item... Ver más
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Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
7/8 Market Street, CB2 3PA, Cambridge, Cambridgeshire, Reino Unido
- 01223 354794
4,7
Excelente
144 opiniones
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Easy click and collect
Easy to order online and collect in store. Arrived quicker than expected!
25 de abril de 2024
Respuesta de FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon!
Take care. -GM
Issue resolved promptly in store
Excellent customer service in store after I had an issue with my E-receipt not arriving. Thank you!
23 de abril de 2024
Respuesta de FatFace - CAMBRIDGE 2
Hello,
Thank you for your review, we are very sorry that you did not receive your E-receipt from our store.
I can see you have emailed us about this and I will now get back to you.
Take care, SW.
From the time I have put my order in
From the time I have put my order in, I was kept updated where the order is until received. I have also visited the shop in Cambridge and received very good service.
26 de abril de 2024
Respuesta de FatFace - CAMBRIDGE 2
Hello Agnes
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -GM
Good quality material and good feel
25 de marzo de 2024
Respuesta de FatFace - CAMBRIDGE 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new purchase and the quality and fit of it. I hope you continue to enjoy our products as much as we do.
All the best, MM
Suitable for all ages
Have been shopping with them for years. Clothes are well made, and have never been disappointed. Delivery, and,service faultless.
2 de abril de 2024
Respuesta de FatFace - CAMBRIDGE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality kit
21 de marzo de 2024
Respuesta de FatFace - CAMBRIDGE 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great customer service in store
They sent me the wrong item initially, and what I had ordered had then sold out online so I was not able to replace it. However, they were exceedingly friendly and helpful when I went in store and exchanged it for an item similar to what I had tried to order for no cost. The lovely people running the Cambridge store were very understanding and very friendly and really turned around the situation.
20 de marzo de 2024
Respuesta de FatFace - CAMBRIDGE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Respuesta de FatFace - CAMBRIDGE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Too big and buggy
The pair of jeans arrived quick
But they are too big and have stretched far too much they look too buggy
19 de marzo de 2024
Respuesta de FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave us this review.
I am sorry to read that the product wasn't suitable for you on this occasion. We will be sure to pass your feedback on.
If there is anything else we can support with, please do not hesitate to get in touch.
Take care. -GM
Frustrating and time wasting!
Good morning, I tried on your lovely blue fur coat in a size 10 in store but unfortunately it didn’t quite fit. So I went online and ordered it in a size 12 but it fitted me the same as a size 10. So now I’ve ordered a 14 and it’s perfect!. I’ve also bought a Black puffer coat in store in a size 10 and that also fits perfect. Can be a bit frustrating when you know your size but they’re not actually sewn into the labels of the items you’re trying on .😱
19 de enero de 2024
Respuesta de FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am so sorry to learn that the sizing of this item was not quite right for you on this occasion. We will escalate your feedback regarding the sizing to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team :customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Have a great weekend. -GM
Great quality and style
Great quality and style. Returns are very easy and everyone is very kind in the shops.
11 de enero de 2024
Respuesta de FatFace - CAMBRIDGE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Respuesta de FatFace - CAMBRIDGE 2
Hi Lisa
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cambridge store - this is great to hear.
Take care, RL
Easy to order and fast delivery
Easy to order and fast delivery, unfortunately had to return it which was quick and easy. The staff were polite and friendly.
4 de enero de 2024
Respuesta de FatFace - CAMBRIDGE 2
Hello Pat
Thank you for taking the time to leave your review. I am very pleased that you had a positive experience whilst visiting our Cambridge store - this is great to hear.
Take care, RL
Quality is good and also it’s easy to…
Quality is good and also it’s easy to return
12 de diciembre de 2023
Respuesta de FatFace - CAMBRIDGE 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Respuesta de FatFace - CAMBRIDGE 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
In-store collection went very well
I ordered a present for my husband, to be collected in-store. I was kept well-informed about the status of my order, and when I went into the shop the item was ready for me, so the whole shop was less than 2 minutes. Great service.
8 de diciembre de 2023
Respuesta de FatFace - CAMBRIDGE 2
Good afternoon, Melissa.
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments. We look forward to you shopping with us again soon.
Take care, JB
Enjoyable shopping experience
Good quality stylish clothing at a reasonable price. Wonderful staff who are helpful and friendly.
1 de diciembre de 2023
Respuesta de FatFace - CAMBRIDGE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Respuesta de FatFace - CAMBRIDGE 2
Good Afternoon Bridget,
Thank you for taking the time to leave us a review!
I am happy to hear you are loving our shapes and colours in our dressed! We bet you look fabulous in them!
We look forward to welcoming you back!
Kind Regards, JW
Just my style
Great shop! Everything is just my style and everything has excellent quality. Staff are always super nice (:
19 de noviembre de 2023
Respuesta de FatFace - CAMBRIDGE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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