I have been buying Fat Face clothes for over 30 yearits always good quality and fits well. As always the staff were helpful and knowledgeable.
La empresa ha respondido
Localización
Cambiar localizaciónShop UR107 The Mall, BS34 5UP Cribbs�Causeway, Gloucestershire, GB
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Consulta las opiniones de los clientes
I'm not quite sure how to rate my experience. My ordering process was terrible, but the customer service to try and put it right was extremely good. My click-and-collect order was mislaid. Yes, it... Ver más
La empresa ha respondido
Wow amazing service by Emma and the team at Cribbs. She was exceptional, finding numerous different sizes & styles with sooooo much patience. Came away with a new exciting summer wardrobe. Such a bril... Ver más
La empresa ha respondido
Very well communicated at each point of delivery, easy to navigate website to choose what I wanted. I chose to click and collect. Couldn't be simpler. The linen T shirt is lovely, a nice colour and qu... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
Shop UR107 The Mall, BS34 5UP, Cribbs�Causeway, Gloucestershire, Reino Unido
- 01179 500638
4,7
Excelente
244 opiniones
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Ordered on line
Ordered on line. Dresses did not suit me but they were lovely. I loved the material and the quality but as I am long bodied they did not look right on me. Returning them to the store was simple - and I bought another dress in a style I always buy from there.
31 de mayo de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Great brand
Great brand. Good stock options and mainly proper cotton clothing.
Staff at the Cribbs store were lovely and helpful in store.
Long term customer and will be back for more!
31 de mayo de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience when visiting our Cribbs Causeway store and that you found the crew to be so helpful. I will be sure to pass your lovely comments to the team.
All the best, MM
Easy to find the chino shorts I wanted…
Easy to find the chino shorts I wanted and the colour I love
27 de mayo de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Cribbs Causeway store to offer such good customer service during your visit. I will be sure to pass your comments on to the team.
All the best, MM
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service the salesperson…
Great service the salesperson remembered me from previous visits and we had good interaction.
27 de abril de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to hear you have received great service instore.
We look forward to welcoming you back soon!
Take care. -GM
Love all my recent purchases
Love all my recent purchases. Staff in store very helpful.
18 de abril de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
ep
Had to return trousers bought online.
Had to return trousers bought online.
I chose to return to the Cribbs Causeway store. The refund was dealt with quickly and efficiently.
The sales lady was very polite, helpful and found a pair of trousers that fitted, which I bought.
The sizing seems to be all over the place, and so l won't be buying online again.
5 de abril de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Hi there, thank you for leaving this positive review about our store despite the sizing discrepancies you have experienced online. We hope to see you again in one of our stores soon as your custom is greatly appreciated. Kind Regards, TS
Picked up a bargain online in FF sale
Picked up a bargain online in FF sale. Delivered to store quickly where I sorted more sale goodies. Easy to order. Friendly staff. Great clothes.
2 de abril de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Brilliant customer service as always
Brilliant customer service as always, I love fat face
29 de marzo de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Good afternoon, Robin.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Cribbs Causeway store.
Take care, JB
Great experience
I went to return the dress I bought as it was a bit smaller. Was pleasantly surprised to get even my shipping refund back. I ordered another dress from store with help of lovely fatface employee. She was very kind and helpful. Had an amazing experience and looking forward to receiving my order.
23 de marzo de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service! We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -GM
Ordered a T Shirt for my daughter on…
Ordered a T Shirt for my daughter on line to be delivered to my local shop.
Size available.
Arrived within 3 days. Packaged well.
My daughter found the neckline a little wide. I have returned it to the store for a full refund.
24 de marzo de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Item bought not as expected yet quick…
Item bought not as expected yet quick return meant quick refund. Very happy! Did get item wanted and am very happy with it.
23 de marzo de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Sizing perfect and great materials.
21 de marzo de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Womens Rash top
Lovely product, which I had trouble finding elsewhere, at a great price. Communication for my chosen pickup location was great.
22 de marzo de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent quality tee's
Excellent quality tee's
True to size,good fit.
Delivered to store in a few days. Great service
20 de marzo de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Made 3 orders, enough to confuse staff
Made 3 orders, collected at store . Staff confused and couldn’t find the other cos some idiot checked in the wrong ones couldn’t be bothered to check the order numbers and shoved other parcels somewhere they couldn’t find. All was ordered for collection but some came through by the Royal Mail postman and Suggested that it must have been sent to my house. Showed them all emails that it was all for collection at store. Had to helped them work out the mystery of the missing parcels! So much for ordering loads, fat face Store and online couldn't cope more than one order! Be weary of ordering more than one parcel at the same time frame . Not doing it again.
18 de febrero de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Good afternoon,
Thank you for taking the time to post your review.
I do apologise that you had some issues when your orders were delivered to store. I have looked into this and I can confirm that you placed one of the orders on a standard delivery instead of click and collect and so this may have confused matters in store. I will however, be sure to pass on your comments for feedback to the team.
All the best, MM
went above and beyond to…
Staff (Emma) went above and beyond to help with ordering the item. She was also very helpful and friendly.
15 de febrero de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received great customer service at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Good quality easy collection from store
1 de febrero de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality, and our Click and Collect service. We look forward to welcoming you back soon!
Take care.- GM
Staff always so great
I had a lot of items to return, the lady that served me was very patient and just so lovely.
12 de enero de 2024
Respuesta de FatFace - CRIBBS CAUSEWAY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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