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FatFace - EASTBOURNE Opiniones 

176
TrustScore: 4.5 sobre 5

4,6

80 The Beacon Centre, BN21 3NW Eastbourne, East Sussex, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great line of summer clothing to chose from, in all the seasons colours, and of the usual high quality you can expect from FatFace.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I want to give a huge shout out to Zara (manager) and Lottie at the Eastbourne FatFace store. They both go over and beyond by being welcoming, professional, hard working and a shinning example of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Tried on the Elsie wide leg jeans in shop the perfect fit so ordered in another colour ( 5.5ft and regular length just right with trainers really hope won’t shrink in wash ) so comfy to wear . Ordered... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Easy website and ordered for click and collect. It's arrived on time and we're nice. Unfortunately one item hadn't been checked properly and was very discoloured so had to obtain refund. Suggest that... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de accesorios de moda
  3. Tienda de ropa para hombres
  4. Tienda de ropa para mujeres

Escrito por la empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Información de contacto

  • 80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, Reino Unido

  • 01323 644359

4,6

Excelente

TrustScore: 4.5 sobre 5

176 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(176)

13.098 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Disability Invisibility

We regularly go to Eastbourne, where our nearest Fat face shop is, so I asked for my purchase to be delivered there. This was a mistake on my part, as being in a wheelchair caused me to be invisible to the shop assistant, who was watching another assistant serve a customer, but stopped when another customer approached the till. This lady advised her of my presence, I was less than 4 feet away. Do you have a policy against serving disabled customers!

17 de diciembre de 2025
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Respuesta de FatFace - EASTBOURNE

Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE

Valorada con 4 estrellas sobre 5

Eastbourne Branch staff and stock…

Eastbourne Branch staff and stock Great. Online they are a bit iffy to say the least. Their parent company Next who are next door to them in Eastbourne same applies except their online service is a total disaster.
So my advice use the shops and skip the online disaster zones

8 de septiembre de 2025
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Respuesta de FatFace - EASTBOURNE

Hello George
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Valorada con 5 estrellas sobre 5

Waterproof coat

Ordered online, very quick delivery to local Fatface store -not worn the coat yet but it looks fab on and bought at a great price

4 de noviembre de 2025
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Respuesta de FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Good customer experience

Easy to order and collect in store. Friendly welcoming staff when collecting. Good to be able to try on in store once collected. Lovely jumper, perfect fit, good quality.

19 de octubre de 2025
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Respuesta de FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Ordered on line

Ordered on line, notified when ready for collection, collected the next day, can't fault it

29 de septiembre de 2025
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Respuesta de FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

I don't usually order clothes online

I don't usually order clothes online, but decided to do so, as there is a shop nearby where I could click and collect and return if necessary. In the event the trousers arrived punctually and fitted perfectly, so no need to return. Also very pleased with the quality.

15 de septiembre de 2025
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Respuesta de FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Very well made clothes

Very well made clothes. Shopped online with click & collect - speedy service. Returns to shop are free.

5 de septiembre de 2025
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Respuesta de FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 1 estrellas sobre 5

It has not been delivered to the store…

It has not been delivered to the store for me to pick up yet..

5 de septiembre de 2025
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Respuesta de FatFace - EASTBOURNE

Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Valorada con 5 estrellas sobre 5

Quality products and excellent service

Quality products and excellent service

20 de agosto de 2025
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Respuesta de FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 4 estrellas sobre 5

Good but with a problem

Easy website and ordered for click and collect. It's arrived on time and we're nice. Unfortunately one item hadn't been checked properly and was very discoloured so had to obtain refund. Suggest that all items are checked before dispatch. Staff in store helpful.

15 de agosto de 2025
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Respuesta de FatFace - EASTBOURNE

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Valorada con 5 estrellas sobre 5

Great service , great clothes

Have bought 3 tops this year (all fashionable and well made) service in store was amazing

18 de agosto de 2025
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Respuesta de FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Swift & dependable

11 de agosto de 2025
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Respuesta de FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 2 estrellas sobre 5

The woman who served me was rude and…

The woman who served me was rude and impatient! She seemed preoccupied and gave no eye contact or even crack a smile! She has blonde short hair, very tall with lots of tattoos

11 de agosto de 2025
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Respuesta de FatFace - EASTBOURNE

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Valorada con 4 estrellas sobre 5

Beautiful casual clothes

Beautifully made, well designed clothes. I do think the sizing is "off". As a size 10-12 in most outlets, I generally take an 8 at FatFace, so do factor in a bit of vanity sizing when ordering.
I have done instore and click and collect purchases, and never any problems.

11 de agosto de 2025
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Respuesta de FatFace - EASTBOURNE

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Absolutely delighted with my new fat…

Absolutely delighted with my new fat face "Sutton" Jeans. It's so difficult to find 100% cotton jeans with no stretch and these are perfect for me! Perfect length too and great fit. We're in sale so extra good value. Order was delivered to store for me to collect and I was keep informed well.

4 de agosto de 2025
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Respuesta de FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Efficiency

Friendly, helpful staff in Eastbourne, plenty of stock. I bought three tops, and tried a dress, but decided I needed the next size.

I sent away for the dress, and was impressed with the quick response and delivery.

10 de julio de 2025
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Respuesta de FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Speedy delivery

Speedy delivery. Great store collection service. Product was perfect.

2 de julio de 2025
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Respuesta de FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Excellent service, smiling staff

Excellent service, smiling helpful staff

30 de junio de 2025
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Respuesta de FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 4 estrellas sobre 5

Staff were great!

Staff were great. Efficient service for returns. Quality clothing.

5 de junio de 2025
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Respuesta de FatFace - EASTBOURNE

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Excellent all round

Great service, quality clothes as always and really helpful staff

7 de mayo de 2025
Logotipo de FatFace - EASTBOURNE

Respuesta de FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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