Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... Ver más
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Consulta las opiniones de los clientes
I ordered online, the items were delivered to store, I tried on one item in the store and returned as I didn't like it and took the other item home. I received regular updates of the delivery and whe... Ver más
La empresa ha respondido
Unfortunately, both my husband’s size large Brooke zip through hoodie and my size medium Jen textured hoodie were huge. We normally buy these sizes from Fat Face, but sadly neither hoodies fitted on t... Ver más
La empresa ha respondido
Very easy to ordered on line then pickup from local store. Staff always friendly and helpful. Changing room private and spacious.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
69 George Street, EH2 2JG, Edinburgh, Lothian, Reino Unido
- 01312 251568
4,7
Excelente
180 opiniones
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Not received confirmation of delivery…
Not received confirmation of delivery to fatface store yet for collection
27 de julio de 2023
Respuesta de FatFace - EDINBURGH
Good Morning Alan,
Thank you for your feedback. We are so sorry for the delay with your order.
I am investigating this with the store and the warehouse team and should be able to email you with a resolution shortly.
Thank you again for your patience and understanding regarding this matter.
Take care - KS
Easy to use web site and click and…
Easy to use web site and click and collect system worked well.
23 de julio de 2023
Respuesta de FatFace - EDINBURGH
Good Afternoon Evelyn,
Thank you for your positive feedback! I am glad to hear that you are happy with our website!
Kind Regards, JW
Extremely helpful shop assistant who…
Extremely helpful shop assistant who welcomed me and my dog into the shop and found my order within a few seconds.
Friendly, helpful and welcoming shop, beautiful top. Happy customer!!
25 de julio de 2023
Respuesta de FatFace - EDINBURGH
Hello Uli
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothes fabrics and…
Great clothes fabrics and styles.However I had to return the dress I chose because despite being the shorter length it was sadly still too long on me ( 5'2'')
Staff very helpful
18 de julio de 2023
Respuesta de FatFace - EDINBURGH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
An easy company to deal with both on…
An easy company to deal with both on line and also in particular the shop in George St Edinburgh, quality of product is exceptional and prices are very competitive.
Good all round experience
10 de julio de 2023
Respuesta de FatFace - EDINBURGH
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Relying on ‘online’ again. Tiresome
Generally very happy with clothing from Fat Face and I do buy regularly; linen shorts for the summer being the latest item. They are very good indeed and no problem with them. But I have to buy these online and get them delivered (to home address as no shop option available. That is not convenient). Im getting very weary of having to buy online like this without seeing products beforehand. A city this size has a few stores and neighbouring towns have stores. None of them have anything like the number of items that are online. Buying ‘blind’ - without seeing items first - has mostly worked for me. Shops here have a very poor choice of items. It’s for that reason I’m not giving Fat Face a better rating here.
Re the response from Fat Face:-
- online shopping isn't the real
problem in itself
- no collection from shop is a
problem.
- lack of items or availability in
several shops is a problem
- buying 'blind' is a problem
15 de junio de 2023
Respuesta de FatFace - EDINBURGH
Good morning,
Thank you for taking the time to leave us your review. I apologise that you sometimes encounter an issue when ordering online. I have ensured that your comments have been raised with the relevant team for review.
All the best, MM
Great staff who help with everything
Great staff who help with everything. Nothing is too much bother
22 de mayo de 2023
Respuesta de FatFace - EDINBURGH
Good afternoon, Linda
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Edinburgh store.
Take care, JB
Really helpful friendly staff
Really helpful staff, quick and friendly. Great products and easy returns
19 de mayo de 2023
Respuesta de FatFace - EDINBURGH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Good service
5 de mayo de 2023
Respuesta de FatFace - EDINBURGH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love the outfit!
6 de mayo de 2023
Respuesta de FatFace - EDINBURGH
Hi Miranda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - EDINBURGH
Hi Lorraine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good experience ove
I ordered a few items. In general there were very nice but sizes were well off, garments were larger than previously. The whole ordering process was smooth and staff at the shop were great!
3 de mayo de 2023
Respuesta de FatFace - EDINBURGH
Hi there,
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality and fit of clothing is great!
3 de mayo de 2023
Respuesta de FatFace - EDINBURGH
Hi Jenna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The two products i purchased are great…
The two products i purchased are great in every way . Thank you , will no doubt will be back .
2 de mayo de 2023
Respuesta de FatFace - EDINBURGH
Hi Kyle
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Everything good.
Good choice, easy to order and quick turnaround for collection. Very nice staff
27 de abril de 2023
Respuesta de FatFace - EDINBURGH
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff in Edinburgh
1 de mayo de 2023
Respuesta de FatFace - EDINBURGH
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
Ordered online kept updated on delivery…
Ordered online kept updated on delivery and pick up at store all very efficient and quick and friendly staff
29 de abril de 2023
Respuesta de FatFace - EDINBURGH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very friendly and helpful staff
Very friendly and helpful staff - exceptional service
20 de abril de 2023
Respuesta de FatFace - EDINBURGH
Hi Kim,
Thank you so much for this review!
It's so great to hear that you are happy with the service you received from our store colleagues. We hope that you love your items and that you continue to have great experiences with us.
Have a lovely day!
JH
Star performers!
FatFace is my go to for most of my clothing! I love the feel of the shops, which are well laid out; your staff are always cheerful and friendly; and your clothes are lively and fit so well.
I’ve bought a number of items recently, and your folk at Edinburgh George St and at North Berwick are so good! Very well done.
20 de abril de 2023
Respuesta de FatFace - EDINBURGH
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
System Error but Customer pays the Price!
My order was refunded despite never receiving an email or text to say it had arrived in store. A system error apparently. Unfortunately for me I missed out on my 20% discount as a result. Back to full price!! Not impressed with customer service response. The discount should have been honoured as it was a FatFace error…
17 de abril de 2023
Respuesta de FatFace - EDINBURGH
Hi there. I am sorry to hear this. We can see from your order that the 20% was taken at the final checkout before the order was sent to store, so you did indeed purchase the items at the discounted price. Should you need any further assistance regarding this however, please write to us at customerservices@fatface.com - RS
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