Usually shop in store, was away so ordered online to pick up at my local store. Easy ordering and kept informed of progress, picked up and helpful staff at Evesham store helped me with another purchas... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 14 The Valley, Evesham Country Park, WR11 4TP Evesham, Worcestershire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
That not quite true that I choose the next store as my email clearly stated’ Good news, your parcel is in our Evesham store ready for collection. Then it continues saying ‘ if collecting from a Next... Ver más
La empresa ha respondido
A lovely well presented, clean and tidy shop. Changing rooms are spacious. Staff are very cheerful and helpful.
La empresa ha respondido
Well popped into the Evesham store for shorts and came out with a skirt and shirt ! Anna and Sharon were brilliant. They helped with ideas and different garments. It was like having a personal shop... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
Unit 14 The Valley, Evesham Country Park, WR11 4TP, Evesham, Worcestershire, Reino Unido
- 01386 443928
4,7
Excelente
116 opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Efficient service
15 de julio de 2023
Respuesta de FatFace - EVESHAM
Good Morning
Thank you for your review and for sharing your recent experience with us.
We hope you love your new items!
Have a great day!
EP
Returning items bought online to store…
Returning items bought online to store was an unpleasant experience. Because I'd used a gift voucher (sent to me because of a previous bad experience in this store - although a different person - really I should have just not gone there, but it is local and the easiest to get to) to purchase part of my order I was made to feel awful about returning some of the items. The gift voucher was for £20 and I had kept over £100 worth of clothes from the order, yet the assistant made me wait when I was with a young child and in a rush, while they called 'customer services' to check if they had to refund onto a gift voucher because I'd paid with one. I pointed out that I'd spent much more than the voucher's worth, but both they and the assistant manager of the store were not sure what to do and were very worried about getting into trouble if they refunded the wrong way. I'm not sure what this says about how they are treated tbh, but it is common sense to refund to my card for such a purchase. Also, it was obvious that the person on the other end of the phone was saying exactly that and the assistant kept repeating how they weren't sure. Honestly it beggars belief.
19 de junio de 2023
Respuesta de FatFace - EVESHAM
Good afternoon, Suzanne
Thank you for taking the time to leave us this feedback.
I can see that you have contacted us at customer services via the phone regarding this matter.
Please be assured, we do not train our staff in store to intentionally upset or cause offence. Your custom and feedback is important to us, and I promise that the feedback you have given is documented and passed onto the relevant parties to investigate.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. JB
Exceptional
Exceptional staff as they refunded an online purchase & replaced another in a different size. Helpful, friendly & nothing was too much trouble..
29 de mayo de 2023
Respuesta de FatFace - EVESHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great sales staff.
Great sales staff.. Very very helpful and friendly.. Just like service used to be.. Great clothes and very dog friendly.. What a lovely shopping experience.. Well done
2 de junio de 2023
Opinión espontánea
Respuesta de FatFace - EVESHAM
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Clothes fantastic quality
Clothes fantastic quality
Staff super friendly and helpful
29 de abril de 2023
Respuesta de FatFace - EVESHAM
Hi Emma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely clothes
Lovely clothes, easy online service and free easy returns to fat face Evesham. Really friendly happy staff, always no problem returning items to this store, with helpful staff. Very happy. Thank you.
28 de abril de 2023
Respuesta de FatFace - EVESHAM
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I like Fatface but ...
I like Fatface but ordering into store didn't meet my expectations. No acknowledgement to say my parcel had arrived and despite me calling to check and being told my parcel had arrived , when I went to collect the following day there was more confusion as to whether it was actually there or not ? It turned out that it was..
20 de abril de 2023
Respuesta de FatFace - EVESHAM
Good afternoon, Jason
Thank you for taking the time to leave us this review.
Of course. I totally understand your frustration, please be assured your custom and feedback is important to us.
With the relaunch of Click n' Collect, as you can imagine we still have a few issues to iron out. Our team continue to work very hard to prevent these kind of issues from happening, to ensure our customers have a great experience shopping online with us. I am sure your next purchase with us will run smoothly and we look forward to you shopping with us again soon. JB
Love fat face clothes
Fat Face, always great fit. If the description says L. M or S. it’s exactly that.
16 de abril de 2023
Respuesta de FatFace - EVESHAM
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
I rang the store and they had my size…
I rang the store and they had my size in stock. They put it away for me while i drove over to collect it
15 de abril de 2023
Respuesta de FatFace - EVESHAM
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Prompt delivery to the Evesham shop I…
Prompt delivery to the Evesham shop I chose.
The staff very helpful when I went to collect my order.
26 de marzo de 2023
Respuesta de FatFace - EVESHAM
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Lovely sales staff 🤩
15 de enero de 2023
Opinión espontánea
Respuesta de FatFace - EVESHAM
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Great service by a cheerful assistant…
Great service by a cheerful assistant Only went in store for a pair of socks but came away with a pair of boots as well
6 de enero de 2023
Opinión espontánea
Respuesta de FatFace - EVESHAM
Thank you so much for your 5* review! We hope that you love your new items and we will be more than happy to share this with our amazing team in store! - RS
Alway well made products and excellent…
Alway well made products and excellent customer service
4 de diciembre de 2022
Respuesta de FatFace - EVESHAM
Hi Glenn, Thank you for your review. So great to hear such good feedback. CD
Good choice of clothing
Good choice of clothing in my size .
Clothing is well sized and not skimpy
Staff very friendly and helpful
29 de octubre de 2022
Opinión espontánea
Respuesta de FatFace - EVESHAM
Good Afternoon Sarah
Thank you for sharing your recent experience in our Evesham store with us. Please be assured that I have passed this onto the crew members involved for you.
EP
Excellent service from sho to delivery
30 de agosto de 2022
Respuesta de FatFace - EVESHAM
Good afternoon,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the service you received. Have a lovely day! - ES
Helpful and friendly staff
I visited this store looking for a particular dress that I’d seen on line. Unfortunately, the dress was out of stock in the colour I wanted. The shop assistant was extremely helpful and friendly; she ordered this for me in store and arranged delivery to my home address. It was a positive experience for me and a fine example of great customer service. Thank you 😊
21 de agosto de 2022
Respuesta de FatFace - EVESHAM
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lovely hoodie, fantastic Customer Service
Lovely hoodie, ordered online as not In stock in my local store, it arrived quickly but faulty. Have bought lots from Fatface and never had problems with the quality before, took it back in store and the super helpful and friendly staff quickly refunded and reordered another one which was sent directly to my home free of charge. Fantastic service and the final hoodie is perfect, lightweight great for all weather, love it!
13 de agosto de 2022
Respuesta de FatFace - EVESHAM
Good afternoon, Lucy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again our store soon.
Take care, JB
I bought 2 pairs of chino’s one of…
I bought 2 pairs of chino’s one of which was clearly under a 20% discount. When I went to pay I was told it was only the shorts, this was totally unclear.
I did pay full price for both as it’s what I wanted & rate the quality. When I wanted to take the clip type hangers holding the chino was told “not allowed to have the hangers” really strange & this has not happened to me at other stores, a bit disappointing.
28 de junio de 2022
Opinión espontánea
Respuesta de FatFace - EVESHAM
Hi Bob
Thank you for taking the time to leave a review. I am sorry that it was not made clear which items had 20% off and that you could not keep the hanger. I will certainly feed this back to the store to make it clearer in future. In the meantime I am glad you love the quality of our items and hope you love the chinos.
Have a wonder full day :) DW
Fatface Evesham branch
I love shopping at Fatface Evesham branch . Staff are always veer helpful and polite. I find the clothes sometimes overpriced given the material and where it is made but on the whole good selection and trendy in terms of latest fashion.
14 de junio de 2022
Respuesta de FatFace - EVESHAM
Good Morning Valdimira
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Evesham store. Please be assured that this will be passed onto the crew members involved for you.
Have a lovely day.
EP
Lovely staff
The staff at Evesham are always so helpful and friendly. For someone who is self-conscious and hates shopping it is so good that staff go the extra mile to make you feel at ease and help with making good choices. Thank you
31 de mayo de 2022
Respuesta de FatFace - EVESHAM
Good Afternoon Rosa
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Evesham store.
Please be assured that I have passed this onto the crew members involved for you.
EP
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.