There's so much I love about FatFace: the quality of the clothes, the style, and the colours/patterns. But, most importantly, the customer service is consistently good. The team is warm and welcoming,... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... Ver más
La empresa ha respondido
Visited the Exeter store, found some very nice clothes and had such a pleasant experience due to the absolutely lovely staff members. Eleanor on the till was so helpful and kind.
La empresa ha respondido
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Reino Unido
- 01392 982018
4,7
Excelente
288 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Lovely jumper at a great sale price
Lovely jumper at a great sale price. Speedy delivery, no issues, all good, thank you ☺️
7 de agosto de 2026
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality as always from Fat Face
31 de julio de 2026
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Visited the Exeter store
Visited the Exeter store, found some very nice clothes and had such a pleasant experience due to the absolutely lovely staff members. Eleanor on the till was so helpful and kind.
21 de julio de 2026
Opinión espontánea
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Exeter
Exeter . Always a warm welcome and very helpful, friendly staff. The quality can always be relied on.
Loved Fatface for many years.
Although I feel with the influence of Next, the Fatface brand has lost a bit of its identity.
8 de julio de 2026
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
Great service. Order arrived by when it should to local store. Collection process smooth and easy, clothes ordered all great and matched description.
21 de septiembre de 2025
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
3rd one of these shirts
3rd one of these shirts! Nice texture, well made. Had hoped to pick up in store but my size wasn’t available. Sat on a bench outside and ordered on line and picked up a couple of days later
8 de julio de 2026
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
There's so much I love about FatFace
There's so much I love about FatFace: the quality of the clothes, the style, and the colours/patterns. But, most importantly, the customer service is consistently good. The team is warm and welcoming, our dog gets treats (in fact, she pulls us into the shop to get her treats!), and it's just an all-round good experience.
12 de junio de 2026
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I ordered this for delivery at the…
I ordered this for delivery at the store a few days later - it’s weeb nearly 2 weeks now and still not arrived and no updates !
17 de junio de 2026
Respuesta de FatFace - EXETER 2
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Fat Face clothing suits me
Fat Face clothing suits me, both in fit and quality. The shop staff are also excellant.
9 de junio de 2026
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
They always had good quality clothes…
They always had good quality clothes and nice range.
9 de junio de 2026
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Initial order sent incorrectly
Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a word in edge ways. When I eventually managed to quieten her she accused me of being rude and offensive. She needed to learn to listen to the customer otherwise an excellent service.
Exeter is an excellent store.
7 de junio de 2026
Respuesta de FatFace - EXETER 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Excellent service & a good selection of…
Excellent service & a good selection of summer wear at competitive price
6 de junio de 2026
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to find what I was looking for and…
Easy to find what I was looking for and good customer service
5 de junio de 2026
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff in store excellent in all ways
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at site. Found items easily online and ordering simple and straightforward. Was delivered on date estimated at checkout. Very happy with items ordered.
22 de mayo de 2026
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I always buy fat face clothing and it’s…
I always buy fat face clothing and it’s so easy to order on line as it’s always a quick and efficient service
3 de mayo de 2026
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff are very accomodating..
26 de abril de 2026
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
As always a friendly professional…
As always a friendly professional service. I was returning an item purchased online all handled very swiftly and smoothly.
23 de abril de 2026
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.