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FatFace - LONDON BRIDGE Opiniones 

87
TrustScore: 5 sobre 5

4,8

Unit 118 London Bridge Station, SE1 9SP London, London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I came into the store at London Bridge having a serious wardrobe malfunction and Zainab and Gemma went out of their way to not only get the stain out of my pants, got me new ones before my client meet... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Good quality clothing but the customer service in your London Bridge store was not the best. I returned a few children's clothing yesterday and was told in future to use other stores because they did... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went in to the store and was helped by Valentina and Evalena. Both were fantastic at helping me find the right clothes. They found the right size and style to suit me and offered authentic customer... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Staff at London Bridge very helpful and professional and very patient. Outfits are great and quality.

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de accesorios de moda
  3. Tienda de ropa para hombres
  4. Tienda de ropa para mujeres

Escrito por la empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Información de contacto

  • Unit 118 London Bridge Station, SE1 9SP, London, London, Reino Unido

  • 020 7620 3044

4,8

Excelente

TrustScore: 5 sobre 5

87 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(87)

13.098 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Lovely LARA of London Bridge shop

Lovely LARA of London Bridge shop. Friendly, professional, caring service. I'll visit again soon. Thanks so much, x Christine

12 de abril de 2025
Opinión espontánea
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Fantastic staff support

Fantastic staff support, patience and expertise- True professionals, thank you guys x

28 de marzo de 2025
Opinión espontánea
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Evalena and Rojeen were so helpful at…

Evalena and Rojeen were so helpful at the London Bridge shop - I am absolutely delighted with the felt Easter bunnies and gardening piglets they helped me choose - their Willow twig tree display at the till has totally inspired me 😍

19 de marzo de 2025
Opinión espontánea
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our London Bridge store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Kind Staff

The staff was so kind! They didn’t have the jacket that I wanted in my size, so Valentina and Tanni called another store and were able to reserve the jacket for me. They went above and beyond to help me out, and they were a pleasure to chat with!

22 de febrero de 2025
Opinión espontánea
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our London Bridge store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

I want to compliment Evalena and Alec…

I want to compliment your incredible staff..Evalena and Alec…at your London Bridge store. I was looking for a tote bag I’d seen and they went out of their way to find the item, order it for me and handle the pick up as I’m an American tourist with time considerations. Bravo you. And they found locations for me in the States. These two were so incredible. Thanks!!!

20 de febrero de 2025
Opinión espontánea
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hi Cynthia
Thank you for your kind words after you visited our London Bridge store. It sounds like Evalena and Alec really went above and beyond to help you, and your comments will of course be passed directly to them both! Take care, LE

Valorada con 5 estrellas sobre 5

Service

Nice friendly store with great service.

30 de diciembre de 2024
Opinión espontánea
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 1 estrellas sobre 5

Do not visit this branch

I've been a loyal customer of FatFace for years but my recent experience at this branch has left me disappointed.

The manager, Alec, was unnecessarily rude and made unhelpful and condescending comments during our interaction. It felt like they were more interested in criticising than actually assisting, which made the experience very uncomfortable.

I've never had this experience at any store let alone at a FatFace store. Hopefully Alec works on improving how he interacts with customers.

4 de diciembre de 2024
Opinión espontánea
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hello Rosie
Thank you for taking the time to leave your review.
I am sorry to hear that you have had an unpleasant experience whilst shopping in our London Bridge store.

I have requested further information from you, so we can discuss this further and investigate your complaint.

Thank you, LE

Valorada con 5 estrellas sobre 5

A fabulous festive trip to Fat Face

Thank you to Evalena for helping me choose a pretty festive top today-just the thing for upcoming Christmas gatherings. And thank you too for taking the trouble to phone another store to check for availability of another sweater and for asking them to put it aside for me. Looks like I’ll have TWO festive tops to enjoy this season!! Fantastic customer service from Evalena and the London Bridge store

17 de diciembre de 2024
Opinión espontánea
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Really helpful and pleasant staff (Eva/Valentina/Mavra)

I tried on clothes in a 'click & collect' package and also some that caught my eye while in store. Lovely clothes, as always - and the staff were exceptionally helpful, pleasant and patient. Nothing was too much trouble.

Thank you to Eva Lena, Valentina and Mavra!

28 de septiembre de 2024
Opinión espontánea
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Good morning Andromeda
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our London Bridge store - this is great to hear. Take care, LE

Valorada con 5 estrellas sobre 5

Phenomenal Service

I called into London bridge Fatface today what amazing experience I had . The customer service was phenomenal Diana was very helpful I left with a full outfit from head to toe , I will certainly be back to shop with Diana and the other ladies .

21 de septiembre de 2024
Opinión espontánea
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hi Denise
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our London Bridge store - this is great to hear. Take care, LE

Valorada con 5 estrellas sobre 5

Staff friendly and helpful even though…

Staff friendly and helpful even though I was making a return

21 de septiembre de 2024
Opinión espontánea
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hello there
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our London Bridge store - this is great to hear. Take care, LE

Valorada con 5 estrellas sobre 5

I wanted to leave a review as I had…

I wanted to leave a review as I had such brilliant customer service at the London Station Branch this morning. My heel was bleeding badly from poor sock/shoe choices. Araya not only sold me the socks but gave me a plaster and an antiseptic wipe, and set me up in a changing room to sort out my painful heel. What a star!

13 de septiembre de 2024
Opinión espontánea
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hello Amanda
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our London Bridge store - this is great to hear. Take care, LE

Valorada con 5 estrellas sobre 5

Fantastic products!

Fantastic products from a first rate company!

7 de agosto de 2024
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valorada con 5 estrellas sobre 5

Thank you Valentina for your help

Thank you Valentina for your help, patience and good humour helping me to sort out a complicated issue.
You are a credit to the company.

27 de junio de 2024
Opinión espontánea
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hello Geraldine,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Top Clobber

Top clobber that fits well and looks good

Very helpful staff

7 de junio de 2024
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Valorada con 5 estrellas sobre 5

Customer service matters.

Customer service matters.
And in the London Bridge branc of FatFace, customer service really shows out.
Friendly and informative advice is given warmly. Special thanks must be given to the amazing Evalena for her help locating an item at another site when the size I requested wasn’t available in her store.

3 de mayo de 2024
Opinión espontánea
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Good morning,

Thank you for taking the time to leave your review.

I am so happy that you received such great customer service in our London Bridge store and that you found the Evalena and the crew to be so friendly and informative. I will be sure to pass on your comments to the team.

All the best, MM

Valorada con 5 estrellas sobre 5

Extremely friendly helpful knowledgeable staff

Extremely friendly , knowledgeable and helpful staff

20 de mayo de 2024
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valorada con 5 estrellas sobre 5

Service with a smile

I bought a linen shirt in FatFace London Bridge a couple of weeks ago. Eva lena and Natalia were all smiles and helpfulness. Thank you.

8 de mayo de 2024
Opinión espontánea
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valorada con 5 estrellas sobre 5

Fat Face is my Fave brsnd

My favourite brand Fat Face. Always find something I like as such a choice from socks to coats. Recently bought a tankini top and bottoms ready for Summer and loved be love love.

27 de abril de 2024
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valorada con 5 estrellas sobre 5

Excellent quality, Wonderful Selection of Menswear

Excellent quality, wonderful selection of Menswear products. Been shopping at FatFace for more than 15 years -- first in London and Birmingham and then via online back in Los Angeles. Everyone always tells me the quality of the weaving and stitching looks top notch. A very satisfied repeat customer.

25 de abril de 2024
Logotipo de FatFace - LONDON BRIDGE

Respuesta de FatFace - LONDON BRIDGE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

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