I rang customer service about an instore order that did not arrive when it was supposed to (in time for my holiday). I wanted a refund and the store where I placed my order was a very long way from t... Ver más
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Consulta las opiniones de los clientes
Saffron Walden Fat Face are wonderful! I needed a very specific T shirt for a Christmas present. The women at Saffron Walden were brilliant; they found me the perfect T shirt... but didn't have the... Ver más
La empresa ha respondido
Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had m... Ver más
La empresa ha respondido
Went into Fatface in saffron Walden to look for Lyra slippers which are sold out online. Unfortunately they didn’t have them. But the lovely sales associate called Angharad was so unbelievably helpf... Ver más
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Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
3 Market Street, CB10 1HZ, Saffron�Walden, Essex, Reino Unido
- 01799 510982
4,8
Excelente
100 opiniones
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Superb service as always
9 de agosto de 2023
Opinión espontánea
Respuesta de FatFace - SAFFRON WALDEN
Good Morning Kate, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - JW
Lovely bikini & flip flops
Ordered via web site for sizing & availability collected at local store. Seamless process, very happy with purchases, good customer service.
31 de julio de 2023
Respuesta de FatFace - SAFFRON WALDEN
Good Morning Lisa,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - JW
Great Clothes Good Service Great Price in the Sales
Great Service.
Great Clothes.
Great Prices in the Sales.
7 de mayo de 2023
Respuesta de FatFace - SAFFRON WALDEN
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
I just went to look at the sales
I just went to look at the sales, and found a very nice top in my size, and am very happy with my purchase.
24 de abril de 2023
Respuesta de FatFace - SAFFRON WALDEN
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
A pleasant shopping experience
Just wanted to give a shout out to the staff at saffron Walden. Always a pleasure to visit with a friendly welcoming atmosphere. The stock is always displayed well and new arrivals are frequent, so it’s worth dropping in on a regular basis. Keep up the good work.
16 de abril de 2023
Respuesta de FatFace - SAFFRON WALDEN
Good Morning
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Excellent and speedy service online and instore
Website was easy to use and order arrived extremely quickly, less than 24 hours after purchase. The clothes I ordered were of good quality and though I did have to return some boots, due to the fit not being right, the return was really easy and the staff in store were really lovely and helpful.
27 de marzo de 2023
Respuesta de FatFace - SAFFRON WALDEN
Hello Eleanor,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Bootleg greatness
The bootleg jeans are really fantastic. Not only is the waist just right but the leg length is spot on. They are very comfortable and look great.
27 de marzo de 2023
Respuesta de FatFace - SAFFRON WALDEN
Good morning,
Thank you for taking the time to post your review. I am so pleased that you are enjoying your new order and its quality. I hope you continue to love our products.
Take care, MM
Very helpful member of staff who sorted…
Very helpful member of staff who sorted out our problem with the minimum of fuss.
3 de febrero de 2023
Opinión espontánea
Respuesta de FatFace - SAFFRON WALDEN
Hi Alan,
Thank you for leaving us this review about your shopping experience at the Saffron Walden Store. it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day! DW
Saffron Walden Fat Face are wonderful
Saffron Walden Fat Face are wonderful! I needed a very specific T shirt for a Christmas present. The women at Saffron Walden were brilliant; they found me the perfect T shirt... but didn't have the right size...! Straight onto the website and on the phone and they found one at another store which I'll pick up tomorrow. Thank you! |And a very Happy Christmas!
22 de diciembre de 2022
Opinión espontánea
Respuesta de FatFace - SAFFRON WALDEN
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
Respuesta de FatFace - SAFFRON WALDEN
Good afternoon, Barbara
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Saffron Walden store.
Take care, JB
A great shopping experience!
There is always such a warm welcome when I come into the Saffron Walden store! The staff are friendly and attentive when helping me find what I am looking for! Thank you for making it such a pleasure to shop there!
3 de septiembre de 2022
Opinión espontánea
Respuesta de FatFace - SAFFRON WALDEN
Good afternoon, Rachel
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Saffron Walden store.
Take care, JB
Thank you to the staff at Saffron…
Thank you to the staff at Saffron Walden
The lady that help me was so kind showing me how to mix and Mach it was nice that the lady spent time with me
28 de septiembre de 2022
Opinión espontánea
Respuesta de FatFace - SAFFRON WALDEN
Good Morning
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Fantastic service and super friendly staff
Fantastic service and super friendly staff. Store manager Gemma was very helpful. Highly recommend.
2 de agosto de 2022
Opinión espontánea
Respuesta de FatFace - SAFFRON WALDEN
Hi Matt, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Saffron Walden store - this is great to hear. Take care, LE
Very friendly customer service
25 de julio de 2022
Respuesta de FatFace - SAFFRON WALDEN
Hi Louise, thank you for your lovely 4* review - take care! LE
Staff were so helpful and got a great…
Staff were so helpful and got a great pair of shorts for summer. Always go here because it is so friendly and has children’s clothes too unlike another Fat Face in a city near by!
20 de julio de 2022
Opinión espontánea
Respuesta de FatFace - SAFFRON WALDEN
Hi Carrie
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received in our Saffron Walden Store. We hope you enjoy your new shorts.
Have a great day! DW
Take care, CT
Respuesta de FatFace - SAFFRON WALDEN
Hi Neil,
Thank you for your 5* review. Have a great day! Many thanks-AB.
Amazing customer service in Saffron Walden!
Amazing customer service at the Saffron Walden store from Gemma and Caron who go above and beyond! Really love the clothing range too at the moment - thank you.
12 de mayo de 2022
Opinión espontánea
Respuesta de FatFace - SAFFRON WALDEN
Hi Danielle,
Thank you for leaving us this review about your store shopping experience at Saffron Walden. It's great reading such positive comments about the quality and service you received.
Have a great day! JB
Saffron Walden staff always go over and above…..
Always use the Saffron Walden store when shopping with Fat Face as the staff consistently go over and above to look after their customers. Really pleased again with quality of item purchased, great fit and very stylish. Thank you for fabulous customer service as always 😊
23 de abril de 2022
Opinión espontánea
Respuesta de FatFace - SAFFRON WALDEN
Hi there, thank you for your shining review on the Saffron Walden Store! This is so wonderful to hear and this will be passed on to the store team. Take care, LE
Easy exchange
My order arrived very promptly, before the estimated delivery date.
The item I’d ordered was marked as the size I had ordered, but wrongly - it was enormous!
Took it to a Fatface store, where it was promptly exchanged - no fuss, very straightforward.
Love the item, fits well, good quality tho I haven’t washed it yet.
14 de abril de 2022
Respuesta de FatFace - SAFFRON WALDEN
Hi there
Thank you for taking the time to leave a review. I am so happy to read that you are enjoying your FatFace items and an exchange was swiftly made.
Have a lovely afternoon DW
Very helpful and friendly sales staff…
Very helpful and friendly sales staff in fat face shops, delivery and returns
Easy
2 de abril de 2022
Respuesta de FatFace - SAFFRON WALDEN
Good afternoon, Jackie. Thank you for the positive feedback, I am happy to hear our crew members in store are delivering a friendly and helpful shopping experience. JB
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