Ordered a pair of trainers online to be collected from your shop on Ecclesall Rd Sheffield. Delivery arrived earlier than expected which was brilliant. Was able to try on instore staff were very fri... Ver más
La empresa ha respondido
Localización
Cambiar localización387/389 Ecclesall Road, S11 8PG Sheffield Ecclesall, South Yorkshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I bought same item online 2 different sizes thinking I could return the wrong size back via my local fatface shop, I'd asked in shop if they could hold me some tops to exchange the wrong size item whi... Ver más
La empresa ha respondido
After a mix up the company made with my online order, the assistant manager, Ryan, in the Ecclesall Road shop in Sheffield, went to great lengths to ensure I could access the goods I wanted, which wer... Ver más
La empresa ha respondido
Ecclesall Road staff are very helpful. Fatface generally have some lovely clothes, the Amy hoodie for me is a favourite. Really good quality, uber soft inside and fits perfectly. Sliming (v helpful!).... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
387/389 Ecclesall Road, S11 8PG, Sheffield Ecclesall, South Yorkshire, Reino Unido
- 01142 683958
4,6
Excelente
103 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Bright welcoming shop with good quality stuff
Prompt delivery of my ordered item and when I collected it, I then bought extra things in the sale.
Bright welcoming shop with very friendly, cheerful staff!
Always a positive experience shopping here.
23 de abril de 2024
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Sale jeans
Easy to order online and collect from a local Fat Face. Staff in the shop were great... friendly and helpful.
27 de abril de 2024
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, -LA
Fat face clothes are so well made the…
Fat face clothes are so well made the staff are really nice
25 de abril de 2024
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hello Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love this company .
Love this company .. Nice quality and always great service from the in store staff. I use Eccersall Rd Sheffield and love this store.
22 de marzo de 2024
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Exceeding my expectations …
Exceeding my expectations with the helpfulness of staff on Ecclesall Road Sheffield. The quality of the shirts was excellent as always but the sale price - £15 for 3 t shirts - was incredible!
24 de marzo de 2024
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your purchases, and had such a positive experience instore. We look forward to welcoming you back soon!
Take care.- GM
Great service
So pleased that click & collect is now available as paying for postage is not on my radar! Only a 2-3 days from ordering until my item was in store.
24 de marzo de 2024
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Efficient service friendly staff
Ordered a pair of trainers online to be collected from your shop on Ecclesall Rd Sheffield. Delivery arrived earlier than expected which was brilliant. Was able to try on instore staff were very friendly and helpful. Also looked round the rest of the store and wasn't hassled to purchase further.
22 de marzo de 2024
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hi Albert,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Fat face is my absolute favourite shop
Fat face is my absolute favourite shop! The clothes are beautifully designed, comfortable and long lasting. They are great for casual wear or to dress up as well. I see myself shopping in fat face my whole life. In the Sheffield store, the staff are particularly friendly and know my face.
22 de marzo de 2024
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great shop,great prices!
22 de marzo de 2024
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Happy lady in Sheffield…
My wife and I Went to a fat face store in Sheffield Eccelsall road on wed 14th Feb.
A very pleasant young lady served me by ordering a sale dress that I wanted for a holiday.
Much to my delight it arrived today Friday 16 th Feb.
And it fits perfectly and is a real bargain I got it for half price.
I have already sent for another dress in a different style as I was so impressed.
Thankyou fat face for Employing such lovely staff.
I will shop here again.
14 de febrero de 2024
Opinión espontánea
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hi Doug,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your new dress and look forward to welcoming you back soon.
Take care, LC.
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I ordered a Christmas jumper
I ordered a Christmas jumper. I was well informed about the progress of my order and it was delivered to the shop quickly. I collected it without a problem and I absolutely love my jumper.
4 de diciembre de 2023
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Terrible costumer service for online…
Terrible costumer service for online shipping. I went to the store to change the coat that was too big and then the salesperson order the new one in the name of the wrong consumer. I tried to contact costumer services but I did not receive any answer.
1 de diciembre de 2023
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Good Afternoon Patricia,
Thank you for taking the time to leave us a review!
I am sorry to hear of any inconvenience that has been caused by the reorder instore. I have contacted you directly to resolve this matter and give you a resolution as quickly as possible.
Again, I apologise for any inconvenience caused.
Kind Regards, JW
First time buyer, very impressed
First time shopping here very impressed at the quality and choice. Value for money too.
29 de noviembre de 2023
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The staff in the shop was very helpful…
The staff in the shop was very helpful I always shop there.
24 de noviembre de 2023
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great! Wide jeans are back!
I recently brought a pair of Elise wide legged high waisted jeans that were in the sale. Fabulous fit and so comfortable, so much so that when I got an email saying all jeans were now in a sale I splashed out and ordered the darker pair too. Quick delivery, nicely packaged and friendly service.
27 de noviembre de 2023
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great customer service
Chose a pair of trousers, paid for them, had them delivered to a store. All went fine. Just as you'd expect. When I went to pick them up from the shop I had great customer service - friendly, quick, helpful and polite. Can't ask for any more than can you?
19 de noviembre de 2023
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hello Thomas
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered a product to click and collect
Ordered a product to click and collect. Staff were friendly and let me know I could try the it on before taking it home which was helpful.
3 de noviembre de 2023
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
Good range of products and very helpful…
Good range of products and very helpful and knowledgeable staff available to assist.
27 de octubre de 2023
Respuesta de FatFace - SHEFFIELD ECCLESALL RD
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.