Staff in the Shrewsbury store , are attentive ( whilst not overbearing ) and strive to get the best option to you, if not in store stock on the day . Thanks especially to the young man who helped o... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Online order very straightforward and delivery as expected Have since been into Shrewsbury store and purchased other items, nice well kept store with very friendly staff with good customer service s... Ver más
La empresa ha respondido
I had a fabulous experience shopping in store. Since having my baby my body has changed and I couldn't find anything that fitted/looked right in any other shop. The ladies in Fatface were incredible a... Ver más
La empresa ha respondido
Ordered two holiday shirts, really nice quality, and excellent value too, as they were reduced by 20% in the sale. Ordered online, and delivered quickly and collected in store. Only gripe is why oh... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
4 The Square, SY1 1LA, Shrewsbury, Shropshire, Reino Unido
- 01743 272975
4,7
Excelente
167 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Friendly happy staff
Friendly happy staff, willing to help, nice shopping experience, made my daughter happy!! Well done..
15 de junio de 2024
Opinión espontánea
Respuesta de FatFace - SHREWSBURY
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you enjoyed your recent visit to our Shrewsbury store and that the team were so helpful and friendly during your visit. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Loved the products
Loved the products , gilet great to wear and the 'pink' half zzip sweat is wonderful. Speed of service perfect keep at iit guys you are doing well, thank you.
30 de mayo de 2024
Respuesta de FatFace - SHREWSBURY
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience shopping with us. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Aldwick embroidered blouse aldwick embroidered blouse
Great customer service online and in store with speedy delivery to my local Fat Face store and swift refund for the other item purchased at the same time. This blouse is a lovely design, lightweight cotton and size 12 fits perfectly with added bonus in the sale. Thank you!
31 de mayo de 2024
Respuesta de FatFace - SHREWSBURY
Hi there,
Thank you for taking the time to leave your 5* review!
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -SM
Great service
In store service at Shrewsbury store was very helpful, didn't have my size and I wanted item quickly. I ordered on Friday at 3:00pm, express delivery and was delivered next day, Saturday. Always good quality clothes.
31 de mayo de 2024
Respuesta de FatFace - SHREWSBURY
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Over charged…
While the items are lovely and the shop assistants were really pleasant. They did manage to over charge us. We asked and were told a Blue Light discount would be 10%. The card was shown and seen but only when we got home and saw the receipt was the failure of the discount noted. That was £9 more than we should have paid. Not chuffed!
Sales ID:70144-SHR-01-102569
4 The Square
Shrewsbury
Shrewsbury
SY1 1LA
United Kingdom
Date: 06/06/2024
Time: 14:27
6 de junio de 2024
Opinión espontánea
Respuesta de FatFace - SHREWSBURY
Hi there, thank you for taking the time to leave a review. We're sorry to hear that you had this experience! Please email a photo of your receipt to customerservices@fatface.com and our team will be happy to help. Take care, CD
Fatface scores five stars
Lovely quality shirt, in the sale and delivered on time, happy customer would recommend Fatface.
14 de mayo de 2024
Respuesta de FatFace - SHREWSBURY
Good afternoon, Paul
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Respuesta de FatFace - SHREWSBURY
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found click and collect to be easy and that the crew in our Shrewsbury store were so nice and helpful. I hope you continue to enjoy your visits with us.
Take care, MM
good product easy to order and arrived…
good product easy to order and arrived when you said it would
28 de abril de 2024
Respuesta de FatFace - SHREWSBURY
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you are happy with items, and delivery was smooth! We look forward to welcoming you back .
Take care.- GM
Sizest
Went looking for men’s trousers in short length as I’ve been able to purchase this size before, none in stock advised by assistant that they no longer stock short length trousers, you can only get them online.
4 de mayo de 2024
Opinión espontánea
Respuesta de FatFace - SHREWSBURY
Good morning,
Thank you for taking the time to leave your review.
I am so sorry for any inconvenience caused by this matter. I can confirm that our short length is available to purchase online. I will however, ensure that your comments are passed on to the relevant team for review.
All the best, MM
I love the feeling of the clothe they…
I love the feeling of the clothe they are just so comfortable.
6 de abril de 2024
Respuesta de FatFace - SHREWSBURY
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quality staff of Shrewsbury store
I visit the Shrewsbury store almost on a weekly basis. Kieran, Emma and Lucy always make the visit special. Always extremely helpful and friendly nothing is too much trouble for them, and you always get an honest opinion from them.
5 de abril de 2024
Opinión espontánea
Respuesta de FatFace - SHREWSBURY
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you enjoyed your visit to our Shrewsbury store and that you found the crew there to be so lovely when you visit. I will ensure that your lovely review is passed on to the team. I hope you continue to enjoy your shopping experience with us.
All the best, MM
I absolutely love Fatface
I absolutely love Fatface! Their new Spring/Summer range is just so beautiful. The Shrewsbury store has such friendly and helpful staff
28 de marzo de 2024
Respuesta de FatFace - SHREWSBURY
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to read your positive comments, thank you for being a loyal customer! We look forward to welcoming you back soon.
Take care. -GM
Ordered on line and t shirt came and I…
Ordered on line and t shirt came and I was very happy with item
22 de marzo de 2024
Respuesta de FatFace - SHREWSBURY
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service.
17 de febrero de 2024
Respuesta de FatFace - SHREWSBURY
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your purchase and that you had such a great experience during your visit to our Shrewsbury store. I hope you continue to love our products as much as we do.
All the best, MM
Ease of ordering and collection
1 de febrero de 2024
Respuesta de FatFace - SHREWSBURY
Good morning, Rachel.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Lots of choice in my size
Lots of choice in my size. Length of trousers (regular) fitted perfectly. The sleeves on the jumper ended at my wrist not below my hand.
4 de febrero de 2024
Respuesta de FatFace - SHREWSBURY
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Easy to order on line free delivery to…
Easy to order on line free delivery to store
31 de enero de 2024
Respuesta de FatFace - SHREWSBURY
Hello Dian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fast delivery and easy returns
23 de enero de 2024
Respuesta de FatFace - SHREWSBURY
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Quality product and service
Good quality, excellent website, service and updates on order progress.
27 de diciembre de 2023
Respuesta de FatFace - SHREWSBURY
Hello Dorothy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Pea 🧥 coat
Postal system is awful, coat was a poor fit,,looked a bit on the cheap side..
Anyway I returned it via the shop in the town I live,absolutely brilliant service ,staff member was first class.
16 de diciembre de 2023
Respuesta de FatFace - SHREWSBURY
Hello John
Thank you for your review.
I am so sorry to hear about the item.
I am pleased to hear that this was resolved for you in store.
EP
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.