The staff were really friendly and even reminded me to use a blue card for discount if I had one, the autumn range was so good I couldn’t decide what I could afford, cannot wait till next pay day to g... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS Skipton, North Yorkshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I ordered some shirts for my husband on line in 4XL tall, I was told that the order would be available on Sunday 9th August. I received an email to say they would be delayed by 1-2 days so on Tuesday... Ver más
La empresa ha respondido
Went in for a look and saw a really pretty dress, I wasn't sure but then I was approached by one the assistants. She was so pleasant and helpful, I wasn't sure about sizes and length but I needn't ha... Ver más
La empresa ha respondido
Excellent friendly service in store. Allowing quick easy exchange of an item ordered online. Explained everything and made sure to carry the discount from my original order over to the replacement. Ch... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS, Skipton, North Yorkshire, Reino Unido
- 01756 798862
4,7
Excelente
167 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de FatFace - SKIPTON
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Product arrived promptly
Product arrived promptly, good quality and easy return to store with friendly staff ( 2 items order for size option)
18 de junio de 2024
Respuesta de FatFace - SKIPTON
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Respuesta de FatFace - SKIPTON
Good afternoon,
Thank you for taking the time to get in touch with us.
I am so pleased that you are enjoying your new order. I hope you continue to enjoy our products as much as we do.
All the best, MM
Respuesta de FatFace - SKIPTON
Good afternoon,
Thank you for taking the time to get in touch with us.
I am so pleased that you are enjoying your new order and you found the service you received to be excellent. I hope you continue to enjoy our products as much as we do.
All the best, MM
Love the coat but it turned out too big…
Love the coat but it turned out too big
The quality style and fabric all excellent.
Really great staff at the Skipton store
100%
19 de junio de 2024
Respuesta de FatFace - SKIPTON
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Great service from Gemma, Lauren & Elizabeth
A huge thanks to Gemma, Lauren & Elizabeth for their help in sorting out my missing online orders. Your friendliness, effectiveness & willingness to assist made all the difference.
thank you
🙏
23 de junio de 2024
Opinión espontánea
Respuesta de FatFace - SKIPTON
Hello Jake,
Thank you for sharing your recent experience in our Skipton store with us.
Please be assured that this will be passed onto the store members involved for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Above and beyond…
Had an above and beyond experience in your Skipton branch today. Both assistants bent over backwards so that I could buy the trouser suit I wanted. I live in Spain and am returning tomorrow. Skipton didn’t have my size - but the store in Ilkley did. The manager from Ilkley brought the item over to Skipton in less than two hours.
What an amazing kind act. I don’t think I’ve ever received such attention.
Thankyou. Above and beyond.
24 de junio de 2024
Opinión espontánea
Respuesta de FatFace - SKIPTON
Hello Emma,
Thank you for sharing your recent experience in our Skipton store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Superb service from Sandy at Fatface…
Superb service from Sandy at Fatface Skipton yesterday. Spent 30 minutes to trying to find me the flipflops I wanted, when I was prepared to give up. Thank you Sandy!
14 de junio de 2024
Opinión espontánea
Respuesta de FatFace - SKIPTON
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a great experience when you visited our Skipton store and that you found Sandy and the team to be so helpful. I hope you continue to enjoy your shopping experience with us.
All the best, MM
I placed an order on 3rd Nune told it…
I placed an order on 3rd Nune told it would be ready to collect on Friday called at the store on the 8th and they said it would probably be there on the 10th still haven’t heard anything about it ?
3 de junio de 2024
Respuesta de FatFace - SKIPTON
Hello Kathryn,
Thank you for taking the time to leave your review.
I am so sorry to learn that you have not received your order. I understand you have been waiting a while since placing your order to your chosen store for Click and Collect.
I will pop you over an email shortly to resolve this for you.
Thank you for your continued patience with us.
Take care, ED
Very helpful staff who did their utmost…
Very helpful staff who did their utmost to help
23 de mayo de 2024
Respuesta de FatFace - SKIPTON
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to read you have received such great service in one of our stores! We hope you love your purchases and look forward to welcoming you back soon.
Take care. -GM
Very helpful staff member
Very helpful staff member, an enjoyable place to shop
1 de junio de 2024
Opinión espontánea
Respuesta de FatFace - SKIPTON
Good morning,
Thank you for taking the time to leave your review.
I am so happy to read that you had such a lovely visit to our Skipton store recently and that you found this to be an enjoyable place to shop. I hope you continue to enjoy your visits to our stores.
All the best, MM
Amazing choice
Amazing choice and wonderful staff that are always happy to help
27 de mayo de 2024
Opinión espontánea
Respuesta de FatFace - SKIPTON
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
A pleasure to visit this shop
I was served by Sue who I had chatted to many times in the shop as I am a regular customer and she went above and beyond to locate the dress I wanted which was not in my size She is always so welcoming and a very good salesperson as I nearly always come away with something nice to wear and a smile on my face
10 de mayo de 2024
Opinión espontánea
Respuesta de FatFace - SKIPTON
Good afternoon, Glenda.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Skipton store.
Take care, JB
An amazing level of customer service…
An amazing level of customer service from Simone and Amber. They are a real asset to the store and the company. The store looked amazing and I’ll definitely return.
17 de mayo de 2024
Opinión espontánea
Respuesta de FatFace - SKIPTON
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Positive & friendly store staff
Easy online ordering and really smooth process when I had to return one item to the store.
6 de mayo de 2024
Respuesta de FatFace - SKIPTON
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly staff make the visit pleasant
29 de abril de 2024
Respuesta de FatFace - SKIPTON
Hi Marie
Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, EP
Lovely helpful staff
Lovely helpful staff. Nothing too much trouble. Love shopping in Fat Face.
8 de mayo de 2024
Opinión espontánea
Respuesta de FatFace - SKIPTON
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Fabulous service with a smile.
Fabulous service with a smile.
Harrogate store kindly searched for a sale item that was available in Skipton, and this store agreed to hold it for me. When I went to collect it, the lovely assistant checked with me that it fitted okay and that it suited me. Above and beyond the type of service you get in a high end fashion store.
2 de mayo de 2024
Opinión espontánea
Respuesta de FatFace - SKIPTON
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - SKIPTON
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great quality products
Great quality products, fast delivery, friendly and helpful team instore
23 de abril de 2024
Respuesta de FatFace - SKIPTON
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.