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FatFace - SOUTHAMPTON 3 Opiniones 

161
TrustScore: 4.5 sobre 5

4,7

Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG Southampton, Hampshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely amazing service from Andy, he helped me pick out a birthday present and kept in mind the sensory needs of quite a picky partner! Very friendly and very happy to help, even went out into the... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have al... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Me and my friend went to the Southampton store in West Quay shopping centre today and we had the best experience. We were helped by a lovely member of staff called Ally who went above and beyond to he... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de accesorios de moda
  3. Tienda de ropa para hombres
  4. Tienda de ropa para mujeres

Escrito por la empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Información de contacto

  • Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG, Southampton, Hampshire, Reino Unido

  • 02380 330868

4,7

Excelente

TrustScore: 4.5 sobre 5

161 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(161)

13.098 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Quick delivery and lovely dress,fits…

Quick delivery and lovely dress,fits perfectly.Thankyou

3 de agosto de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

There Clothing is Made of GOOD Quality…

There Clothing is Made of GOOD Quality and made to LAST in fact you get rid of what ever you have Bought before it wears out

16 de junio de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

I’ve recently purchased a number of…

I’ve recently purchased a number of products from fat face which I’ve been really pleased with.

12 de junio de 2026
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Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Excellent service and great products!

Excellent service and great products! Fat face is one of my favourite brands

8 de junio de 2026
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Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Great selection of jeans

I needed new jeans for work. The store has lots of options and I tried on 5 pairs before making my selection. Very happy with the quality, fit and price. The store staff were also very helpful.

19 de mayo de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Bravo Andy!

Absolutely amazing service from Andy, he helped me pick out a birthday present and kept in mind the sensory needs of quite a picky partner! Very friendly and very happy to help, even went out into the back to see if there were any clothes that might suit my partners style more.

22 de mayo de 2026
Opinión espontánea
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

N/a.

Return made

20 de mayo de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Loved the new Call to the Sea…

Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw it, everything was available in your size and in fact the size down was the one that fitted. Bought a jumper, two tops, a coordinating scarf and a paisley wrap. Now hoping they will make the Ivory Sun jumper in an alternative design. Bought what I hoped was an equivalent in the online sale but it's much too thick and heavy and will have to go back. NB it would help if length of tops was stated online.

22 de mayo de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Staff always friendly and helpful

Staff always friendly and helpful.
The only negative is that you have to try on clothes in store as the size can vary between items. For example, I purchased a top last year and then bought the same top in a different colour but same size but this was smaller than the original. This time, I bought two different tops but had to buy one large and one medium.

19 de mayo de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 1 estrellas sobre 5

Bad experience

I ordered 2 tops from the shop in West Quay.
I got an email to say they my parcel arrived. When I went to collect it I was told it wasn’t there and go to Next. I queried it and the girl was insistent I go to Next.
Eventually they said they didn’t have the parcel they were very good. So about 1/2 hour later I went back to Fat Face and my parcel was there. I was so tired I didn’t want to try them on and I didn’t want the bother of taking it back. Very disappointed ruined my morning as I didn’t have any time left to shop.

8 de mayo de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello, thank you for taking the time to leave your review. I am sorry to hear of your recent experience when shopping with us. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM

Valorada con 5 estrellas sobre 5

Perfect service all the way through

Ordered flip flops online. Easy to do, no issues and follow-up emails clear and concise.
Order quickly arrived at local store. I was dealt with by a very pleasant and efficient lady when I went to collect.
Flip flops good quality and perfect for my needs (and my feet!).

30 de abril de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Petite order

Petite sizes have to be ordered on line, shop delivery free, so could collect and try on then return unwanted items at same time, Great!

3 de mayo de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Always the service is great and staff…

Always the service is great and staff is very friendly. The material is always great quality. My son absolutely loves going to the west quay store !

26 de abril de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Very cheerful and helpful

Very cheerful and helpful

26 de abril de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Amazing staff

Amazing staff, giving great customer service

26 de abril de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

Always happy with FATFACE

Always happy with FATFACE
quick delivery and fantastic service
You get what you pay for 👍

15 de abril de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 3 estrellas sobre 5

The products are lovely but the…

The products are lovely but the delivery service was terrible the parcel was delivery at 11.30at night and left by the front door in the rain and was not discover till the next morning not impressed

4 de abril de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE

Valorada con 4 estrellas sobre 5

Beautiful spring top (shame about the instore sizes)

I spotted a beautiful top, perfect for the spring, in store. I tried it on but it was just a fraction too small. There were no larger sizes in store (I was looking for an 20) so I checked out the website. I did this while I was in the changing room. Luckily I was able to order the size I wanted but, it was a shame to see there were 3 other larger sizes available that aren't in the store. Having discovered this, I then had a look around the store & the largest size I found was 18. Are Fatface ashamed to have plus size women wearing their clothes?

15 de marzo de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Thank you for your review. At the moment, due to space limitations in our stores, we’re only able to carry a selected range of sizes on the shop floor - typically up to a size 18. However, we do offer a wider size range online, and we’re always happy to help with ordering to store or home if that’s more convenient for you.
We know how important it is to have more inclusive sizing available in store, and this is something we’re continuously reviewing. Your feedback is really appreciated and will be shared with our team as we work to improve the experience for all our customers.

Valorada con 4 estrellas sobre 5

Good but.....

Great quality clothes albeit a little pricey. Friendly helpful staff. Just a pity the shops are so small & only hold a fraction of the online variety & colours. For me I need to try the clithes on as their actual sizes vary between garnents even though they are labelled the same size.

5 de marzo de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Valorada con 5 estrellas sobre 5

The guy that works for you at the…

The guy that works for you at the Westquay Southampton branch. Great customer service. Naturally pleasant & helpful without the attitude that so many staff have.

1 de febrero de 2026
Logotipo de FatFace - SOUTHAMPTON 3

Respuesta de FatFace - SOUTHAMPTON 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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