I guess I’m writing about collecting an order from Stamford FatFace, and going back to buy something I saw there. I love the Stamford store, especially now that both Peterborough and Oakham stores hav... Ver más
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Consulta las opiniones de los clientes
Easy to order online and my new sweater arrived at my local FatFace store very quickly. Great service in store; happy, friendly and helpful staff. I am delighted with my purchase; super soft cotton s... Ver más
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My husband and I both like the style of clothing. Initially I was really just window shopping. But I came across several hoodies I liked. I felt very comfortable with the advice offered. The two sta... Ver más
La empresa ha respondido
Fat face staff are always friendly & very helpful. Your clothes and accessories are lovely and l like that you stick with the same designs each season but in different fabrics (like the simone dresses... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
8 High Street, PE9 2AL, Stamford, Lincolnshire, Reino Unido
- 01780 754356
4,8
Excelente
71 opiniones
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The staff in this store is always very…
The staff in this store is always very helpful
13 de agosto de 2023
Respuesta de FatFace - STAMFORD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Respuesta de FatFace - STAMFORD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Good website and online service
Good website and online service. Was easy to collect my order with no problems.
7 de agosto de 2023
Respuesta de FatFace - STAMFORD
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Your staff
Your staff. They are enthusiastic, knowledgeable and - above everything - simply NICE people.
5 de agosto de 2023
Respuesta de FatFace - STAMFORD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
No email confirmation
No confirmation email of purchase or to say that it was in store. Rang store to check before going to collect. Customer service of sales assistant poor, she was requesting the order number on the confirmation email which I did not have due to no email. Had to log into fatface account to prove purchase. Sales assistant appologised if she offended me which was condescending as she was just unhelpful. Other stored happy to take address as confirmation or I said I had my card I purchased with. Poor experience.
1 de agosto de 2023
Respuesta de FatFace - STAMFORD
Dear Penny, thank you for taking time to leave this review. I really do apologise for the experience you had in store. I will certainly pass on your feedback regarding this. If there is anything else we can help you with, please don't hesitate to email us - customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Take care,
SK
On time kept informed of delivery…
On time kept informed of delivery friendly staff.
26 de julio de 2023
Respuesta de FatFace - STAMFORD
Hello, thank you for your review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Enjoyable shopping
My husband and I both like the style of clothing. Initially I was really just window shopping. But I came across several hoodies I liked. I felt very comfortable with the advice offered. The two staff were both helpful_cheerful and patient while I deliberated over the final choice. Couldn't ask for more and came away feeling very pleased with myself. Many Thanks.
13 de julio de 2023
Opinión espontánea
Respuesta de FatFace - STAMFORD
Hi Bruce
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - STAMFORD
Hi Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always helpful and friendly lovely …
Always helpful and friendly lovely shop to go in
10 de mayo de 2023
Respuesta de FatFace - STAMFORD
Good Morning Graham
Thank you for taking the time to share your recent experience in the Stamford store with us.
I will ensure that this is passed onto the crew members involved for you.
Have a good week!
EP
Can’t fault the product
Can’t fault the product, delivery information or picking it up in the store. Would have given a 5 if it hadn’t been reduced a few days after ordering.
26 de abril de 2023
Respuesta de FatFace - STAMFORD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great experience
Great experience, local shop staff are lovely and helpful and item arrived quickly in store when I ordered online. Sadly it didn't fit and I couldn't get a refund in store due to paying via PayPal however the shop staff packaged up the item for me ready to drop at the post office.
26 de abril de 2023
Respuesta de FatFace - STAMFORD
We are pleased to hear this! If there is anything we can help you with going forward, please do let us know! -RS
Simply Fat Face is fab
Fat face staff are always friendly & very helpful. Your clothes and accessories are lovely and l like that you stick with the same designs each season but in different fabrics (like the simone dresses, l know what fits me and await the next seasons colours & fabrics). Just one request, when you are photographing bags can you please do it with a model so you can see what they will look like if it was me. Thank you
12 de abril de 2023
Respuesta de FatFace - STAMFORD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great coat and great customer service.
1 de diciembre de 2022
Respuesta de FatFace - STAMFORD
Good afternoon, Giovanna
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about your order and service you received. We hope you love your new coat and continue to enjoy shopping with us.
Take care, JB
The store was well laid out and had…
The store was well laid out and had plenty of stock. Staff friendly and helpful.
25 de noviembre de 2022
Respuesta de FatFace - STAMFORD
Thank you for your 5* review! We are pleased to hear that you had a wonderful shopping experience in our stores and your comments will be fed back to our amazing team in store. - RS
Respuesta de FatFace - STAMFORD
HI Carole,
Thank you for your feedback the crew at the Stamford store. It is so wonderful to read about the great experience you had instore
Have a great day - KS
Easy to order and easy to return if not…
Easy to order and easy to return if not suitable. Friendly staff in my nearest shop
3 de noviembre de 2022
Respuesta de FatFace - STAMFORD
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Good service in store (Stamford) and…
Good service in store (Stamford) and quick delivery online
12 de julio de 2022
Respuesta de FatFace - STAMFORD
Hi Nuala, Thank you for your 5* review on the Stamford store - this is wonderful to hear and your feedback will be passed onto the crew! LE
Ordering and return procedure very good
The ordering online and delivery procedure were good. Unfortunately the items were not quite what I was expecting and I returned them. However it was really useful to be able to return to a store which saved me time and money.
I'll certainly order again.
11 de mayo de 2022
Respuesta de FatFace - STAMFORD
Good Afternoon Ann
Thank you for your review.
I am so pleased to hear of your recent experience with us.
Have a great Afternoon.
EP
Great delivery
Great delivery, and the shorts were really lovely, but the jeans didn't fit very well
15 de abril de 2022
Respuesta de FatFace - STAMFORD
Hello there,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. It's a shame that the jeans did not fit.
Have a great day! DW
Respuesta de FatFace - STAMFORD
Good Morning Ileana
Thank you for your 5* review and for sharing your recent experience in our Stamford store with us.
Have a great weekend!
- EP
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