Delivery efficient.Had to change jumper for different size,at Tenterden .Very helpful young lady .Big thank you
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Delivery efficient.Had to change jumper for different size,at Tenterden .Very helpful young lady .Big thank you
La empresa ha respondido
Everything fits well-(unlike some retailers)- so I am never disappointed with my buys. Great sale prices too- and it's so easy to do 'no quibble' returns -for when I've ordered multiple sizes on line.... Ver más
La empresa ha respondido
I love Fat Face clothes - they are just ‘me’ and are my go to brand. Sadly, staff in store at our local branch need to practice saying “please” and “thank you” but I am trying not to let that put me o... Ver más
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Selected click and collect as postage was still applicable even though I spent £63, part of my order was ready to collect. I was told that the store would not be able to hold this part of my order unt... Ver más
La empresa ha respondido
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
8 High Street, TN30 6AP, Tenterden, Kent, Reino Unido
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Delivery efficient.Had to change jumper for different size,at Tenterden .Very helpful young lady .Big thank you

Respuesta de FatFace - TENTERDEN 2

Respuesta de FatFace - TENTERDEN 2
From placing my to receiving items was quick and efficient.Friendly staff when collecting my item

Respuesta de FatFace - TENTERDEN 2
Selected click and collect as postage was still applicable even though I spent £63, part of my order was ready to collect. I was told that the store would not be able to hold this part of my order until it was all ready to collect. I am still waiting for 4 items, which are in two different packages to be delivered to store. I am going to have to potentially do another two trips to collect the remainder of my order when it comes in. This is ridiculous for a pair/pairs of socks. I ordered click and collect to make it easier and to incorporate a trip out, I am now going to be spending more than the delivery costs in petrol and parking due to my order not being delivered to store or being able to be held.Also I was horrified to see how much plastic packaging there was. My one order has some far come in 3 outer bags and every pair of socks ordered (ordered multiple) is in an individual plastic bag. In today’s world with our knowledge of environmental impact there has surely got to be a better way for a big company like FatFace to package items, no plastic, biodegradable bags or paper. They are also supposedly only recyclable in store, realistically how many people are going to save their packaging and return to store?

Respuesta de FatFace - TENTERDEN 2
Really friendly & helpful staff! clean & tidy shop, will pop in again soon! 👍

Respuesta de FatFace - TENTERDEN 2
Very easy to order and very easy to return to shop, especially as it's free. This is how service should be.

Respuesta de FatFace - TENTERDEN 2
I always have a very positive experience with FatFace. Parcels always arrive promptly and returns dealt with quickly.

Respuesta de FatFace - TENTERDEN 2
Gorgeous, warm, cosy jumper, almost wish it was winter so I can wear it now 🤣

Respuesta de FatFace - TENTERDEN 2
I managed to find some good items in the sale for my husband inhis size 22xl

Respuesta de FatFace - TENTERDEN 2
Ordered items to go to store
Received information that items were at the tenterden branch to pick up
Staff very friendly and helpful

Respuesta de FatFace - TENTERDEN 2

Respuesta de FatFace - TENTERDEN 2
We were notified by email when the item was on its way to the store and when it was ready for collection.
All most useful.

Respuesta de FatFace - TENTERDEN 2

Respuesta de FatFace - TENTERDEN 2

Respuesta de FatFace - TENTERDEN 2
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