Ordered a lovely 👗 online which I thought would be ideal for cooler summer months which would also take me into Autumn. Beautiful fabric of good quality. Perfect. Unfortunately the neckline just d... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Lovely dress, saw it in a shop in Wells- Somerset but didn’t purchase. Got back home in Hampshire and regretted it so looked online and found it. Purchased and not disappointed it’s a lovely cut and... Ver más
La empresa ha respondido
Prompt delivery to store as promised. Friendly welcoming staff. Garment fits well and looks good. Too early to comment on useability, wear etc. Well satisfied so far.
La empresa ha respondido
Ordered on line and opted for the pick up in store as this is free. This is easy, Fatface let you know when the items have arrived at your chosen store, and send a reminder after 5 days. The store sta... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
31 High Street, BA5 2AA, Wells, Somerset, Reino Unido
- 01749 670173
4,7
Excelente
80 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Ideal everyday dress
Ordered a lovely 👗 online which I thought would be ideal for cooler summer months which would also take me into Autumn. Beautiful fabric of good quality. Perfect. Unfortunately the neckline just didn’t suit me being a bit low and the ribbon adjustment didn’t work for me personally.
Returned it to my local Fatface shop where a lovely helpful assistant sorted a refund for me immediately.
I can’t fault Fatface ordering/delivery/returns systems highly enough. Deliveries are fast and reliable and I will be ordering more as a preferred shopping experience above other Companies.
3 de agosto de 2026
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very friendly staff
3 de agosto de 2026
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very easy to order on line and then…
Very easy to order on line and then collect from store. Very helpful in store and friendly, I love my new dress!
4 de agosto de 2026
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always good quality at a good price
4 de junio de 2026
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered item was delivered to my local…
Ordered item was delivered to my local shop. Where i was able to try it on for size.
8 de julio de 2026
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely jacket which was delivered…
Lovely jacket which was delivered quickly. Very pleased with my purchase.
Staff are always pleasant in your Wells branch.
5 de julio de 2026
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
T shirt brought on line
Good customer service at Wells Somerset when collecting my order
Thank you
31 de mayo de 2026
Respuesta de FatFace - WELLS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Very helpful staff
Great store and staff helped me when I could not load a discount card due to no phone signal
13 de mayo de 2026
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff were very friendly and helpful
Staff were very friendly and helpful, I found exactly what I was looking for.
30 de abril de 2026
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love fat face clothes always wash nice…
Love fat face clothes always wash nice and look nice
30 de abril de 2026
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I bought a handbag in the sale.
I bought a handbag in the sale.
I realised it would not be big enough. So returned for a refund. Which was very simple.
26 de abril de 2026
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Took three goes to get the sizing
Took three goes to get the sizing. 16 regular too long. 16 short too big. 14 short just right. Annoying that none of the local stores stock short length.
22 de marzo de 2026
Respuesta de FatFace - WELLS
Hello Jude, thank you for your review. I am sorry to hear the sizing wasn't quite right for you. If you need anything further, please email fatfacereviews@mail.fatface.com and a member of our team will be able to help. Take care, CM
Returns are so easy if you collect from a store!
The staff at the Wells store are always so very helpful and friendly. I had ordered a blouse online to be delivered to the store so I was able to try it on. Sadly, for the first time ever, I was disappointed by my choice! However, a look around the store ensured I found a sweater which I liked a great deal more - for exactly the same price: £30 refund, £30 paid ('simples'!!)
6 de enero de 2026
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - WELLS
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful assistance whilst in store
Very helpful assistance whilst in store
Top quality goods as always
20 de diciembre de 2025
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely jumper but cover all was much…
Lovely jumper but cover all was much too big Child’s size large
19 de septiembre de 2025
Respuesta de FatFace - WELLS
Thank you for taking the time to leave your review.
We are sorry to hear that you have had difficulty with sizing.
We will ensure that your feedback is passed to all relevant departments. Take care, LE
Respuesta de FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.