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FatFace - WINDSOR 2 Opiniones 

65
TrustScore: 4.5 sobre 5

4,7

Unit 56 Windsor Yards, King Edward Court Shopping Centre, SL41TG Windsor, Berkshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I always enjoy shopping at Fatface as I like the styles and fabrics. I do find the sizing sometimes inaccurate and have bought items two sizes smaller on occasion for the right fit. The sleeves tend t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It was such a pleasurable experience to visit this store that I felt compelled to come online and write a review. In a retail world where customer service is distinctly lacking visiting this store wa... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I wanted to take a moment to express my sincere appreciation for the exceptional customer service I received from Fat Face. From the moment I walked into the store, I was greeted warmly and treated wi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As soon as I entered the store I was welcomed by three staff members. Very welcoming, very helpful and had excellent customer service. They helped me look for everything I was looking for. I will de... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de accesorios de moda
  3. Tienda de ropa para hombres
  4. Tienda de ropa para mujeres

Escrito por la empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Información de contacto

  • Unit 56 Windsor Yards, King Edward Court Shopping Centre, SL41TG, Windsor, Berkshire, Reino Unido

  • 01753 858255

4,7

Excelente

TrustScore: 4.5 sobre 5

65 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(65)

13.098 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I always enjoy shopping at Fatface as I…

I always enjoy shopping at Fatface as I like the styles and fabrics. I do find the sizing sometimes inaccurate and have bought items two sizes smaller on occasion for the right fit. The sleeves tend to be a bit long on me too. Sizing means that online purchases can be ill fitting which is a shame when it comes to sale items. So best to shop in person. The staff are always lovely whichever town I shop in.

9 de noviembre de 2024
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hi Lianne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Found great fitting jeans that are well…

Found great fitting jeans that are well made

12 de octubre de 2024
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hello Suna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 4 estrellas sobre 5

I wanted to take a moment to express my…

I wanted to take a moment to express my sincere appreciation for the exceptional customer service I received from Fat Face. From the moment I walked into the store, I was greeted warmly and treated with such care and attention. The staff went above and beyond to help me with the incorrect billing and also ensured returned the amount with the best available options. When it was difficult for me to travel to the shop, they confirmed and provided my refund in form of a gift card their friendliness made my shopping experience truly enjoyable. It’s rare to find such a high level of service, and I’m grateful for the effort and dedication that your team consistently demonstrates. Thank you, Fat Face, for making me feel valued as a customer. I look forward to shopping with you again!"** Special mention to Daniela and Amrita for their help and support!

12 de agosto de 2024
Opinión espontánea
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valorada con 5 estrellas sobre 5

I had an outstanding experience at…

I had an outstanding experience at Fatface Windsor, all thanks to Daniela. She went out of her way to help me find the right size, even calling different stores to locate it. Her dedication and friendly service were truly impressive and much appreciated!!

1 de agosto de 2024
Opinión espontánea
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valorada con 5 estrellas sobre 5

Amazing experince

As soon as I entered the store I was welcomed by three staff members. Very welcoming, very helpful and had excellent customer service. They helped me look for everything I was looking for. I will definitely be visiting Fatface Windsor again.

Thank you to Pooja, Daniella and Ellen.

16 de julio de 2024
Opinión espontánea
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have had such a great experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SM

Valorada con 5 estrellas sobre 5

Amazing experience…

Visited Fatface for the first time ever, in Windsor. It was the first shop I went into and just did not want to leave. More than the great stuff, was the friendliness and warmth of the staff there. Daniela, Pooja and Amrit are not only wonderful saleswomen but beautiful, vibrant human beings. They made us feel at home and looked after us so well. I have never come across such warm service, ever. I hope to meet them again, one day! God Bless them ~ Mohini, Nairobi Kenya

25 de julio de 2024
Opinión espontánea
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Great shop in Windsor with friendly and…

Great shop in Windsor with friendly and helpful staff. The clothing is great, lots of choice, colourful and stylish. Love this shop.

24 de junio de 2024
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hello Katherine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Best shop in Windsor!

Pooka, Emily and Preeshiv were amazing and really made day with their help and smiles. Bought far more clothes than I expected as the quality has really improved lately - well done to everyone at FatFace

29 de junio de 2024
Opinión espontánea
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valorada con 5 estrellas sobre 5

Lovely and very helpful

25 de junio de 2024
Opinión espontánea
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hi there,
Thank you for taking the time to leave your 5* review.

I am so pleased to hear that you had a positive shopping experience with us, and we hope you love your purchases!

Take care. -GM

Valorada con 5 estrellas sobre 5

Genuinely happy and helpful

Genuinely happy and helpful, and found my shirt size in the storeroom just before closing.. thanks so much Daniela and Pooja!

24 de junio de 2024
Opinión espontánea
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hello Paulus,

Thank you for sharing your recent experience in our Windsor store with us.

Please be assured that this will be passed onto the store members involved for you. We look forward to welcoming you back!

Have a great day!

Take care, ED

Valorada con 5 estrellas sobre 5

Spot on visit!

Store manager Pooja and her Team today made my day. They went the extra mile to help me place an online order for an item of very small size, that was out of stock in the store. They all were very friendly, kind and professional at the same time, even though I popped in to their store not long before closing time. They patiently looked up the item I was looking for, we had a friendly chat, and they served me with such a relaxed manner with a smile. Spot on visit!

18 de junio de 2024
Opinión espontánea
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases and look forward to welcoming you back soon!

Take care. -GM

Valorada con 5 estrellas sobre 5

Great service. Great quality.

Placing an order was easy online. Collecting in store was great & hassle free. I love FatFace clothing as it is super quality.

10 de junio de 2024
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hello Trina,

Thank you for your 5* review.

It is great to hear you are pleased with the service you have received and the quality of our items. We look forward to welcoming you back soon!

Have a good day!

Take care, ED

Valorada con 5 estrellas sobre 5

Great stock

Great stock! Lovely staff. Very helpful. Made a a lot of effort to find my size.

17 de junio de 2024
Opinión espontánea
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Good afternoon,

Thank you for taking the time to leave you review.

I am so pleased that you are loving your new order and that you wind the crew in our Windsor store to be so lovely and helpful. I hope you continue to enjoy your shopping experience with us.

All the best, MM

Valorada con 5 estrellas sobre 5

I needed to return my item and it was a…

I needed to return my item and it was a seamless no fuss process. That’s important too.

8 de junio de 2024
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you found returns to be so easy and fuss free. I hope you continue to enjoy your shopping experience with us.

All the best, MM

Valorada con 3 estrellas sobre 5

Windsor branch has one very unhelpful…

Windsor branch has one very unhelpful sales person who does not like to sell! I have requested a new pair of glasses since the one on display looked poorly and I was told there is not another pair in the store by one of the two ladies on duty only to be offered a new pair by the other, by Amritpal. On this occasion, I have spent my money in the store because of the second employee, however not every customer will have Amritpal on the shift when they are visiting the store.

27 de mayo de 2024
Opinión espontánea
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Good morning,

Thank you for taking the time to leave your review.

I am so sorry that you initially encountered a less than pleasant experience when visiting our Windsor store. Please be assured that your comments will be raised with the team for further review.

Take care, MM

Valorada con 5 estrellas sobre 5

Customer service to aspire to

It was such a pleasurable experience to visit this store that I felt compelled to come online and write a review. In a retail world where customer service is distinctly lacking visiting this store was an absolute joy. Thank you Amrit who very kindly assisted me she was warm friendly and seemed genuinely happy to be there which says a lot for the store and staff as a whole. I will definitely be coming back.

13 de mayo de 2024
Opinión espontánea
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valorada con 5 estrellas sobre 5

Great customer service from Manal

Great customer service from Manal. Really helpful and polite. I will be shopping here again!

3 de mayo de 2024
Opinión espontánea
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hi Cindy
Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, EP

Valorada con 5 estrellas sobre 5

Exceptional service

Exceptional service! The staff at FatFace, especially Pooja, went above and beyond to help my wife and me choose the perfect clothes. Her knowledge, patience, and genuine care made our shopping experience truly enjoyable. We left feeling confident and stylish. Thank you!

10 de abril de 2024
Opinión espontánea
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!

Take care. -GM

Valorada con 5 estrellas sobre 5

Happy shopper

Went in the shop today as noticed had a sale on. I managed to pick up a couple of real bargains for my son and then saw socks and got 4 pairs those too. The two members of staff at till were so friendly. A lovely shopping experience.

30 de abril de 2024
Opinión espontánea
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.

Valorada con 5 estrellas sobre 5

The clothes are good quality

The clothes are good quality, the delivery to store service is fast and the staff are always really helpful.

1 de abril de 2024
Logotipo de FatFace - WINDSOR 2

Respuesta de FatFace - WINDSOR 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

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