The initial item arrived very quickly, i took it back to the shop where they were so helpful . I then e mailed to ask if the smaller size would come back and got a response (and follow up) to that. I... Ver más
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Localización
Cambiar localización28/29 1/3 High Ousegate, Nessgate, YO1 8RX York, North Yorkshire, GB
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Consulta las opiniones de los clientes
Saw a pretty pale pink blouse online and found it in the York store, flattering if a little thin on the material. Generous sizing, will take me into autumn with a cardi. Helpful staff.
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Super entreprise. On attend que ils commencent de vendre online via leurs magasins Français… livraison uk pour l’instant
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I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... Ver más
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Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, Reino Unido
- 01904 635788
4,6
Excelente
336 opiniones
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Respuesta de FatFace - YORK 2
Hello Alyson
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Dont buy the Red One
The service was good but the product is appalling - i have the natural colour waistcoat and was pleased so when i saw the red one in the sale snapped it up - it sheds red fluff everywhere - tried washing to help - it has absolutely covered inside of pillowcase - shoddy
29 de octubre de 2024
Respuesta de FatFace - YORK 2
Hello Glenda
Thank you for taking the time to leave your review.
I am sorry to hear that your waistcoat is shedding fluff. I can understand your disappointment.
Please contact our team at fatfacereviews@mail.fatface.com and we can help. Thank you, LE
Where to start….?
Last Christmas my wife bought me a long sleeved shirt from Fat Face in High Ousegate, York. Despite the label stating it was an ‘M’ Regular, it was absolutely huge when I tried it on. I felt like one of these inflatable advertising figures you see in front of garden centres.
We returned it to the store in January but had to exchange it for a different style altogether as the ‘S’ size was a poor fit as well. When I went to wear the replacement shirt a few days later, I saw what I thought was a loose thread along the front of the left shoulder panel but on closer examination found that the stitching had completely unravelled in several places. Rather than traipsing back to the shop, my wife said she would sew the faulty stitching herself.
On another occasion, I decided to buy a waxed jacket. With having a number of jackets, I have only worn the Fat Face one about half a dozen times. When I last put it on, I struggled to run the zip pin into the “box” and looked to see what was fouling it. Part of the fabric tape to which the teeth are attached was frayed at the lower end and repeatedly hindered the slider from travelling past it. Unfortunately the sixth wearing occurred after about 4 months so it would by that time have been difficult to prove it hadn’t been worn much at all.
I was also bought a Mu Multi (!?) jumper in mottled brown and green. After being worn and washed about eight times, it invariably forms “pills” all over the weave and now is now something I would only wear for lounging about the house.
What is wrong with this merchandise ? That’s 3 different items I’ve had and discovered that they all have manufacturing issues of one sort or another. Shopping at Fat Face is too much like hard work.
P.S. More fool me for not spotting sooner that much of FatFace’s stock is made in China.
Update following LE’s reply : - Having recently examined all my other zip-fronted jackets ( and those of some relatives ) I see that without exception they all have a small folded over panel of a man-made material which is glued onto the zip tape and crimped within the zip pin. This results in a smooth, long-lasting operation when introducing the pin into the slider. The waxed jacket referred to in my post above is fitted with no such thing. Without this, the unprotected zip tape on my jacket didn’t really stand much of a chance, did it ?
( I’ve only just noticed that LE did not actually offer any comments on either the failed stitching on the shirt or the inferior zip tape on the waxed jacket. )
5 de junio de 2024
Opinión espontánea
Respuesta de FatFace - YORK 2
Good morning William
Thank you for taking the time to leave your review.
I am sorry to hear that you are so disappointed with the quality of your items.
Quality and longevity is something that we really pride ourselves on at Fatface, so it is concerning to hear that you have encountered issues.
Please know that we are always available to help our customers if they experience a fault in an item, and our website asks that if you have any issues, that you do reach out to us, as we can always make this right.
I sadly cannot see that you have contacted us about any faulty items.
For pilling of an item that contains wool, pilling is caused by rubbing during wear and, although it can occur in any parts of the sweater, the most common areas are around the elbows, armpits, sleeves, stomach area and the sides of the sweater where, during wear, the arms of the garment are constantly coming into contact with the body of the sweater.
Our garment team suggest the below three steps for removing pilling from a wool item:
1. If not too many pills have been formed then they can easily be removed by hand. This should be done routinely after drying, or just prior to ironing.
2. A comb can be used to remove pills, but this should be done very gently and carefully.
3. Small battery operated pill and lint removal devices known as either “de-pillers” or “fabric shavers” are low cost and very effective at removing pills, giving your clothing an as-new appearance again.
Thank you, LE
Came across this brand while on a break…
Came across this brand while on a break in Yorkshire, brought a couple of items in store and then found the brand online and ordered a couple more items.
Well packaged and good delivery time.
29 de agosto de 2024
Respuesta de FatFace - YORK 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - YORK 2
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - YORK 2
Hello Geraldine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
MIDI ELASTICATED WAIST SKIRT
Item as described, good quality and arrived on time.
28 de agosto de 2024
Respuesta de FatFace - YORK 2
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love this site easy to use and follow…
Love this site easy to use and follow great xxxx
21 de agosto de 2024
Respuesta de FatFace - YORK 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great store with proactive staff
Great store with proactive staff. Nothing too much trouble. Didn’t have correct size so andvised to order on line. Easy to use online order system. Delivered quickly.
15 de agosto de 2024
Respuesta de FatFace - YORK 2
Hello Tony
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality
Website easy to navigate, product arrived relatively quick and is off good quality
12 de agosto de 2024
Respuesta de FatFace - YORK 2
Good morning
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - YORK 2
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
I haven’t received my order
I haven’t received my order
I had an email saying it had been dispatched to my chosen store on 2 August but I haven’t had any further messsges today it had arrived. I went into the store on 13 August and it hasn’t arrived there. So I am still waiting
Please advise. Thank u
2 de agosto de 2024
Respuesta de FatFace - YORK 2
Hello Wendy
Thank you for your review.
I am so sorry to hear this,
I have sent you a separate email to discuss this further with you.
EP
Respuesta de FatFace - YORK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Respuesta de FatFace - YORK 2
Good morning
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy with the experience of the…
Happy with the experience of the service provided from fatface
24 de julio de 2024
Respuesta de FatFace - YORK 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order was delivered promptly and was as…
Order was delivered promptly and was as expected
13 de julio de 2024
Respuesta de FatFace - YORK 2
Hello Pat
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delighted with purchase
Order came quickly and easy to collect.
Staff very helpful.
8 de julio de 2024
Respuesta de FatFace - YORK 2
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality
I like The quality of Fatface clothes. Value for money and good service.
4 de julio de 2024
Respuesta de FatFace - YORK 2
Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good in store and online experience
We went into the York store but couldn’t find the item we wanted in the right size. They helped us order it online- we chose express delivery as we were goi g on holiday , and the parcel was with us 36 hours later.
Great quality- men’s chinos- and in a short length. Very pleased overall. Great staff in the shop.
3 de julio de 2024
Respuesta de FatFace - YORK 2
Hello Lynne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful and friendly staff
24 de junio de 2024
Respuesta de FatFace - YORK 2
Hello Juliet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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