fatherrabbit.com Opiniones 

I had a disappointing experience with this store.

I received my order and immediately noticed that the clothes had a very strong fragrance smell. Given that I ordered premium organic children’s clothing, this was quite concerning and contrary to what many parents expect - minimal processing and no added scents. They also sell diffusers and candles, which may explain the scent contamination.

I emailed the same day I received the package to request a return and refund. It then took a full week to receive a response, which simply instructed me to return the items to a warehouse address, with no clear process.

I replied the same day asking reasonable questions -such as the warehouse opening hours, whether I could drop the items off in person. It has now been another week with no response.

This was also confusing because their company policy states that online orders can be returned to any of their retail stores. This would have been far more convenient, as they have multiple locations with set opening hours and staff available, so you know you can actually speak to someone and have the return handled properly.

Overall, the lack of communication, slow response times, and inconsistency with their stated return policy have been very frustrating. For a brand positioning itself as premium, I expected much better customer service and handling of returns.

I would also caution other parents who prefer unscented, minimally treated baby clothing to keep this in mind when ordering.

This was a few years ago but given that they keep sending me email spam despite unsubscribing and blocking them, I thought I’d write a review. I purchased a large picture which needed to be sent to Melbourne. When the picture arrived it was in a thin cardboard box covering with zero packing material and as a consequence predictably the glass on the front of the picture was shattered. When I contacted them about this and mentioned the fact that it hadn’t been packaged properly in the first place they were very dismissive and shunned all responsibility and said it was at my risk so I then had to pay more money to go and get the glass fixed. Really bad customer service and no care was given when packing my item. Would not purchase from them again.

Fast reliable delivery with great Communication. Well packaged for online purchases and great product range.