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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

First delivery is appalling, you pay for standard delivery and the item takes upto 3 weeks to arrive.. AFTER I emailed them regarding the order, had I have not done this I wonder if I would have had a... Ver más

Valorada con 3 estrellas sobre 5

I ordered 2 items, took a while to get them but that didn’t concern me too much as i wasn't in a rush for it. When it arrived only one item was in the parcel, yet it stated on the email they had sent... Ver más

Valorada con 2 estrellas sobre 5

I've ordered twice now. Both orders took over 2 weeks to arrive. I contacted them for 2nd order and no response. My second order was sized so wring and I emailed regarding refund process as no detai... Ver más

Valorada con 5 estrellas sobre 5

Ordered a teddy bear back Pack with my newborn daughters name personalised onto it- it is BEAUTIFUL! Absolutely in love with it as is my eldest- so much so I’m just about to order another for... Ver más


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

180 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 18% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

DO NOT ORDER

First delivery is appalling, you pay for standard delivery and the item takes upto 3 weeks to arrive.. AFTER I emailed them regarding the order, had I have not done this I wonder if I would have had any update or any item at all! Secondly the quality of the item is extremely poor, doesn’t match the photo, thin material, very different in colour denim, very disappointing! Thirdly there contact information must most definitely be incorrect it says they are addressed to London, but from the tracking information the item has come all the way from china? Now I know a lot of suppliers probably use over seas but surely this should be somewhere on the website so you have some sort of understanding why the only explanation to late delivery is because of this!! I wouldn’t even want to waste my time returning the items because who only knows how long or IF i would ever get a refund! Would never buy from these again!

30 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Item ordered was such a high quality…

Item ordered was such a high quality and the despatch/delivery was brilliant - I'm very impatient so was thrilled with the swift arrival. I'd urge people to buy from small businesses and this company is worthy of this review and 5☆s

16 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Delivery time took so long

Delivery time took so long , communication is also very slow when contacting company .was missing one item from parcel Disappointed with the items and very thin and are being sold on shein for less money ! I'd avoid this company as its all made in China rubbish . Had to buy new stuff elsewhere as too embarrassed to give these clothes as a gift !!!!

25 de enero de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

All good but sizing massive

I’m actually quite surprised seeing the other negative reviews but perhaps I was quite lucky. Placed my order with no issues, several emails to confirm order and shipment. Arrived within a couple of weeks. The only reason I dropped 1 star is that the item I ordered is MASSIVE, 2-3 years, but probably won’t fit my 98th percentile child until she is 4.

2 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dreadful

Dreadful. They claim to be British and a small company but they don't respond to emails and when my order eventually arrived it was from China. Complete rubbish. Trying to return but again they just ignore. Don't buy from this company. You might as well buy from Temu, better quality and arrives on time

13 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY

DO NOT BUY
Ordered two items, took ages for dispatch to only receive one item.
Heard nothing back.
Disgraceful.

27 de febrero de 2026
Opinión espontánea
Logotipo de Fayeandlyla

Respuesta de Fayeandlyla

Hi Chloe,

We’re really sorry to see this feedback and appreciate the opportunity to clarify.

Your order was dispatched in two separate parcels, and two tracking numbers were provided by email. One parcel has already been delivered and the second is currently in transit with the courier.

Our delivery timeframes, the possibility of split shipments, and full tracking details are all clearly outlined on our Shipping & Delivery page and FAQs, as we always aim to be fully transparent before purchase.

Please rest assured that your remaining item is on the way. If you’d still prefer a resolution before it arrives, you’re very welcome to contact us via email and we’ll sort this for you immediately.

Kind regards,
Faye & Lyla

Valorada con 3 estrellas sobre 5

I ordered 2 items

I ordered 2 items, took a while to get them but that didn’t concern me too much as i wasn't in a rush for it. When it arrived only one item was in the parcel, yet it stated on the email they had sent both. I emailed them, sent a message through the website but heard nothing. I then messaged them on instagram and they replied saying it must have been an accident and sent me a refund. After reading these reviews I feel I’ve been quite lucky.

17 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order not received

Made an order 14/11/25 for a Christmas outfit for my baby along with some booties. The booties came but have not received the romper. I have since emailed twice with no response and no response when messaged on Instagram. Do not buy from this website!

10 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely shocking product and after…

Absolutely shocking product and after service.
Received 2 pairs of toddlers suede boots 16 days after ordering. Colour beige rather than pink and he size being closer to a 2-3 year old rather than 13 months.
No correspondence from them asking for a refund.
How are these guys allowed to sell appalling products!

10 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very disappointed

Very disappointed! Photos of clothing are misleading, not at all what you would expect. Poor quality. No response to emails. DO NOT ORDERED FROM THIS COMPANY!

28 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Drop shipping scam

Unfortunately it’s a drop shipping scam masquerading as a London based company. All items are from Ali express/similar. One of my items didn’t turn up, I was refunded but there was zero communication from any kind of customer service. Wish I’d read reviews beforehand, won’t be ordering again

18 de abril de 2025
Opinión espontánea
Logotipo de Fayeandlyla

Respuesta de Fayeandlyla

Hi Jodie,

We’re really sorry you feel this way and would like to clarify for transparency.

Faye & Lyla is a UK-run small business, and we’re always open that many of our pieces are dispatched directly from our trusted overseas partner warehouses. This allows us to offer our curated collections at accessible prices, and our delivery timeframes are clearly shown on every product page, as well as in our Shipping Policy and FAQs before checkout.

The item that did not arrive was fully refunded as soon as this was reported, as we would never leave a customer out of pocket.

We do respond to all customer enquiries via our listed support channels, so if a reply hasn’t been seen it may have filtered into a spam/junk folder.

We completely understand that this fulfilment model isn’t for everyone, which is why we are always transparent about it so customers can make an informed choice.

We’re sorry your experience didn’t meet expectations on this occasion and wish you all the best.

Kind regards,
Faye & Lyla

Valorada con 1 estrellas sobre 5

SHOCKING!!

This company doesn't even deserve one star. Ordered an outfit on 7th April and still no sign of it arriving. I wish I had read the reviews before purchasing. No response from email or on thier website. Absolutely shocking!!!

3 de mayo de 2025
Opinión espontánea

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