Federal Management Opiniones 

186
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

£60 to right 2 letters . Federal desk managment couldnt recover from a broken finger nail. Waste of time and added £60 to my eisting losses just to say they couldnt help as under £1000. Ie not... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time we've had to use a debt collection agency and federal came highly recommended. Successfully recovered monies from a company in London who were blatantly ignoring our emails and calls. De... Ver más

Valorada con 5 estrellas sobre 5

Good team, if you work with them then they work with you. They brought a bad debt under control, established a payment plan with the debtor covering the original debt plus our legal costs plus intere... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de cobro a morosos
  2. también en la categoría
  3. Cobro a morosos
  4. Servicios legales

Escrito por la empresa

Federal Management are a Professional and Multi Award Winning FCA regulated Debt Collection Agency specialising in Business Debt Collection and Private Debt Recovery across the UK & Overseas since 2004. They are the ONLY Debt Collection Agency in the UK accredited by the Financial Services College and their ISO:9001 accredited services see them recover millions of pounds every year on a 'No Collection - No Commission' basis For further information on how they can help your you or your Business, contact Federal Management's friendly Expert Team


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

186 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(186)

12 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Federal Management persevered and were…

Federal Management persevered and were successful in recovering a debt to our company. Very professional and good communications.

7 de noviembre de 2024
Opinión espontánea
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Respuesta de Federal Management

Thanks very much for the kind review Claire. We were pleased to eventually get the debt paid in full for you via a repayment schedule that we managed on your behalf. If you get any future issues, please do not hesitate to contact us.

Best Wishes
Client services team

Valorada con 5 estrellas sobre 5

WHEN DEALING WITH CLOWNS , GET THE RINGMASTER INVOLVED!!.

This Company achieved in 3 Weeks, with monies paid in full, what I have not been able to achieve in 9 Months.
I have been trying to get Long Overdue Payment for Scaffolding Works carried out in 2023-24. The company involved would not even reply to emails. Leanne and the Team got involved, with the result which they promised. I would most certainly recommend to others. If you are dealing with Clowns , get the Ringmaster involved.

6 de noviembre de 2024
Opinión espontánea
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Respuesta de Federal Management

Thank you very much for the kind review Malcom, it is truly appreciated by Leanne and her team. If you get any more customers not paying for Scaffolding, please do not hesitate to contact us for assistance and advice.

Best Wishes
Client Services Team

Valorada con 1 estrellas sobre 5

Couldn’t assist but are UKs no1 debt…

Couldn’t assist but are UKs no1 debt collector??

14 de octubre de 2024
Opinión espontánea
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Respuesta de Federal Management

Dear Reviewer,

All enquiries regarding our services are subject to initial due diligence and investigation.

We are not able to assist in certain situations such as where there is no reasonable prospect of a full recovery or where there is no burden of proof.

We apologise if you you feel this policy is unfair but it is in order to avoid any unnecessary costs for both parties. Hope this provides some understanding for you.

If you need any further assistance or wish to discuss the decision then please email us at cs@federalmanagement.co.uk

Regards
Client Services team

Valorada con 5 estrellas sobre 5

the only debt speak to these guys Tony was fantastic

wow what a company i spoke with a gentleman called Tony, very down to earth and talked through the debt collection process. did not ask foe any fees. spoke in plain English and even went to the trouble of what to do if the customer does not pay with a PDF of the debtors details. make this your first call thank you very much Tony

21 de agosto de 2024
Opinión espontánea
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Respuesta de Federal Management

Thanks very much Philip for taking a moment to leave us a review. Your kind words have been passed on to Tony Meadows in our New Business Department. If you need any further help or advice, please call us.

Kind Regards
Client Services team

Valorada con 5 estrellas sobre 5

Outstanding Payment Received

1 de agosto de 2024
Opinión espontánea
Logotipo de Federal Management

Respuesta de Federal Management

Thanks very much Fredrik for your review, we were pleased to have assisted you in recovering this debt. If you require any further assistance, please contact us.

Best Wishes
Client Services team

Valorada con 1 estrellas sobre 5

I am disappointed with the service

I am disappointed with the service. After initial prompt contact, I had to follow up about 90% of the time. Tony mentioned sending a letter before action, but didn’t respond to my inquiry about also sending an email. I paid £60, but the results were underwhelming and the letter was not signed. Despite updating Tony and following up twice, I received no response. I am switching to another service as their efforts in international debt collection seem inadequate.

21 de mayo de 2024
Opinión espontánea
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Respuesta de Federal Management

Dear Omar,

Thank you for your feedback and we are saddened to learn that you are disappointed with the service you were provided with.

You contacted us seeking help to recover a small sum from the USA. As it was not cost effective for us to provide a full recovery service; to help you, we offered to send a legal notice served on your behalf via express US tracked delivery.

The debtor refused to sign for it however service was executed by way of delivery through a mailbox.

We are sorry that you feel this effort was inadequate however we only tried to assist you with no financial benefit to ourselves considering the actions taken. Unfortunately, this has been to our own detriment on this occasion.

We wish you well with your future endeavours. If you wish to discuss the matter further, please email cs@federalmanagement.co.uk

Regards - Client services Team



Valorada con 1 estrellas sobre 5

Called up to remove review

Following on from the below response which is factually incorrect from Federal Management and quite disappointing by the company to choose this option rather than see this as a learning curve. I then received an email requesting that my refund needed further information before it could be paid. I thought there was some error in the bank details so was genuinely concerned. However when I called, firstly they apologised for messing up, which was appreciated. Then it turned out that they wanted me to remove the negative review and applied pressure for me to do so. I refused as that defeats the entire point of using this service. Thank you to Trust pilot and upholding the review and maintaining the integrity of the platform and allowing individual to voice legitimate concerns when they occur when companies such as these do not perform their services satisfactorily.

3 de mayo de 2024
Opinión espontánea
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Respuesta de Federal Management

Dear Reviewer,

This is the second review you have left pertaining to the same experience. We revert you to the previous response. Any further communication regarding this matter can be directed to tm@federalmanagement.co.uk

Kind regards
Client services Team

Valorada con 5 estrellas sobre 5

Superb professional service

This firm is highly professional, responsive and offer excellent advice and solutions at very competitive rates. This is the second time I have used Federal Management and the overall experience has been excellent. Highly recommended.

12 de marzo de 2024
Opinión espontánea
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Respuesta de Federal Management

Thank you very much Mr Gowlland for taking the time to leave us a review. We were pleased to be of assistance and glad the matter was resolved in full for you.

If you require any further assistance, please do not hesitate to contact us.

Megan
New Business Co-Ordinator

Valorada con 5 estrellas sobre 5

Outstanding Service

A very professional team, quick and efficient service. I had an excellent experience with a quick turnaround for negotiations.

24 de enero de 2024
Opinión espontánea
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Respuesta de Federal Management

Thank you very much for the kind review Eliane, it is very much appreciated.

Kind regards
Chris - Client services team

Valorada con 5 estrellas sobre 5

Exceptional Service

Looking for a debt collector, I didn’t want to just jump in and use the top sponsored Google ranks, not a fan of businesses that pay to get to the top!
So I went to Trustpilot and looked for reviews. This lead me to choose Federal Management and thankfully it turned out to be a great choice.
The feedback was very good and it turned out to be very accurate.
I have only used a debt collection company once before and that was over twenty years ago, so was a bit wary of the process.
I have to say everything was very smooth, from the first phone call their staff were very professional and everything was explained in great detail. There was no pressure on me to go ahead, I was left to take in the information they provided and to choose the option that suited me best. I decided to go ahead with them and 10 days later the debt has just been paid in full.
That is exceptional service and I am of course very pleased with the outcome.

If any other small businesses out there have bad debts, I urge you to do something about it. Don’t let people get away with not paying you!

A Lot of the time it’s people with plenty of money who do this deliberately knowing that some businesses will just write it off.
The company we had to chase for this debt, we have dealt with for around 12 years (since they started trading), who have always been so friendly and reliable who I was fully confident would always pay, suddenly under new ownership (multi millionaire) refused to talk to us or answer emails about an outstanding debt!

8 de febrero de 2024
Opinión espontánea
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Respuesta de Federal Management

Thank you very much for your kind review Tony, it is greatly appreciated. We were pleased to be able to assist you with this issue and more importantly, recover what you were owed.
If you get any further issues, please do not hesitate to contact us.
Kind regards
Chris - Client services team

Valorada con 5 estrellas sobre 5

We have worked with Federal Management…

We have worked with Federal Management for few years and they are brilliant at providing debt recovery services for all areas of our corporation. Couldn't wish for a better tailored service and they normally recover much more than we expect from each ledger referred to them. The cost of their service is very, very reasonable and they go to great lengths to ensure our business invoices are recovered

26 de enero de 2024
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Respuesta de Federal Management

Thanks for taking the time out to leave us a review Oscar, its really appreciated. We will continue to do our very best to recover as much as possible for yourselves going forward.

Kind regards
Chris - Client Services team

Valorada con 5 estrellas sobre 5

Will use again

Large International account recovered for our company so happy to leave 5 star rating. Will use again

2 de septiembre de 2023
Opinión espontánea
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Respuesta de Federal Management

Thanks very much Eliza for the kind review. If you get any future issues, please do not hesitate to contact us.
Best regards
Client services team

Valorada con 5 estrellas sobre 5

Very pleased with all aspects of the…

Very pleased with all aspects of the B2B Debt Collection services we receive from Federal Management.

4 de octubre de 2023
Opinión espontánea
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Respuesta de Federal Management

Dear Connor, Thanks very much for the kind review regarding our B2B Debt Collection services. We will continue to provide our best efforts on behalf of yourselves going forward.

Kind regards
Chris - Client services Team

Valorada con 5 estrellas sobre 5

FM collected 100% of the debt

We are based out of the UK. It was the first time we have an unpaid debt and chose to hire Federal Management. FM are highly reliable and recommended- they managed to collect 100% of our client debt of over 20,000 USD. The fees charged are very reasonable, also compering to legal fees. Excellent work with Tony and his professional team in recovering the full debt of our UK client.

22 de septiembre de 2023
Opinión espontánea
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Respuesta de Federal Management

Thank you very much for your kind review Mr Abudi, it is really appreciated by Tony and his team. If you have any further issues, please contact us for assistance.
Kind regards
Chris - Client services Team

Valorada con 5 estrellas sobre 5

Exceptional debt collection service

Federal Management have provided our company with excellent B2B debt recovery services for a long number of years now.

They are very efficient and operate well with our own in house financial controller. Everything is taken care of once we pass an account over, even through to court enforcement or insolvency action.

We had used other debt collection firms in the past and none of them were anywhere near the levels of Federal Management in respect of professionalism, service level, cost and results. Truly professional and driven are the superlatives that spring to mind.

I have already recommended Federal to piers previously and will continue to do so in the future.

21 de septiembre de 2023
Opinión espontánea
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Respuesta de Federal Management

Dear Anthony, Thank you so much for your kind review. We will continue to do our very best for yourselves going forward and are delighted to have achieved great success on behalf of yourselves so far.
Kind regards
Client services Team

Valorada con 5 estrellas sobre 5

Great

These guys have been brilliant with our company from start to finish and collected a large overdue invoice from a troublesome UK customer.

18 de agosto de 2023
Opinión espontánea
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Respuesta de Federal Management

Thanks very much for the kind review Cameron. if you get any further issues, please do not hesitate to contact us.
Kind regards
Client services team

Valorada con 5 estrellas sobre 5

Very efficient reasonably priced…

Very efficient reasonably priced service , £600 invoice 70 days overdue, FM did a letter and was paid within 5 days of the letter , hope I won't need the service again but if I do would definitely use, Thanks

17 de julio de 2023
Opinión espontánea
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Respuesta de Federal Management

Dear Mr Trup, thank you very much for the kind review, if you require any further assistance, please do not hesitate to contact us

Regards
Client services team

Valorada con 5 estrellas sobre 5

Top company.

The particular issue that I currently have with a CCJ they could not help with due the small amount of money owed. However their response to my online enquiry was very quick and the advice given was both informative and helpful. If I ever need the services of a debt collection agency in the future, these guys will be my first port of call. Excellent customer service.

13 de junio de 2023
Opinión espontánea
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Respuesta de Federal Management

Thanks very much for taking the time to leave us a kind review Mr Haines. If you ever need any future assistance, please do not hesitate to contact us.

Kind regards
Chris, Client Services team

Valorada con 5 estrellas sobre 5

Good, efficient

Good, fast correspondence and managed to get my debt paid before 7 days of letter being issued.

15 de mayo de 2023
Opinión espontánea
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Respuesta de Federal Management

Thanks very much for taking the time to leave us a review Alexis. if you encounter any further issues, please do not hesitate to contact us for assistance.

Kind regards
Client Services team

Valorada con 1 estrellas sobre 5

Terrible experience

Terrible experience. We paid them in full for their services and are now trying to recoup some if not all of our funds back. We have had to chase their manager Tony Meadows on multiple occasions to no avail. He apparently is doing an 'investigation' and was supposed to get back to us over 2 weeks ago, he then responded saying that he'd been on holiday and would respond within 48 hours, that was over a week ago, we have sent emails and have had no response. Please do not make the mistake of going with this firm for collections, their lack of professionalism is unbelievable!

27 de abril de 2023
Opinión espontánea
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Respuesta de Federal Management

Thank you for leaving a review of our services however we think it prudent to respond accordingly:

Firstly - you did not 'pay in full' for our services. A nominal instruction fee was paid in lieu of the extensive services we provided.
Secondly - the invoices you provided to us were incorrect and we had to request these to be audited on a number of occasions.
Thirdly - it transpired that 3 of the 4 cases you instructed us on were heavily disputed. Had this been disclosed at outset, we would not have taken instruction on these matters. Thus, we incurred unnecessary costs as a result! Despite this, as a gesture of goodwill, we offered legal recourse to attempt to find resolutions but this option was not exercised.

In relation to Tony Meadows, he was on annual leave so we apologise for the small delay in responding to your email. Your file has now been closed herein. If you have any query regarding this, please email cs@federalmanagement.co.uk

Regards
Client Services team

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