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A sincere passion for design, craftsmanship and aesthetics was the essential element in the foundation of Ferm Living back in 2006. From our base in Copenhagen, we have developed a distinctive and confident design during the years bringing life and beauty to your home.
Kuglegårdsvej 1-5, 1434, København K, Dinamarca
3,9
7 opiniones
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I Love Everything about your Products…. I got a Beautiful Pitcher…. Service is Fantastic, quick Delivery…. Safely Packaged too …. Thanks… I’ll be Back for More….
Respuesta de Fermliving.us
Dear Heather,
Thank you kindly, for your 5 star review and wonderful feedback!
We look forward to serving you again and hope you will continue to enjoy your new product from us!
Firm living products are extremely high-quality and the design is exquisite. The shipping was prompt. It has been a long time since I’ve had such a wonderful interaction with a company.
Respuesta de Fermliving.us
Dear Edward,
Thank you for your kind feedback and wonderful review!
We are so happy to know that you've had a good experience shopping with us, from beginning to end!
We look forward to hopefully see you shopping with us again in the future!
Best regards,
Ferm Living
Disappointed by Product Quality & Customer Service — Not What I Expected from FERM LIVING ⭐
I've had my eye on FERM LIVING for a while and was genuinely excited to finally try the brand — known for "high quality pieces for everyday life." Unfortunately, both the product and the customer service experience fell well short of that promise.
I purchased 2 curvature hooks. All 4 wall plugs I received were faulty — it couldn't be driven in even with a screwdriver and a drill. I submitted a thorough video clearly showing the defect, expecting a quick resolution (replacement, refund, or discount). Instead, I was met with 5+ days of back-and-forth (still ongoing) with no resolution, leaving holes in our wall in the meantime.
Out of necessity, we ended up forcing a hole through the faulty plug ourselves and using superglue (SUPERGLUE!!!) to hold the fixture in place. Not exactly the premium experience I anticipated.
To top it off, while working through the plug, we noticed the nails had chipped paint — suggesting the finish is simply spray-painted on rather than the durable, high-quality material the brand advertises.
For a brand at this price point, I expected far better — in both product quality and customer support responsiveness. I hope FERM LIVING takes this feedback seriously, as it doesn't reflect the brand reputation they've built.
Respuesta de Fermliving.us
Dear Gina,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about your frustration, as this is not the experience we aim to provide.
Regarding the wall plugs: to properly assess potential defects, we requested detailed photo documentation of the rawlplugs. Unfortunately, we only received a video, and no close-up images that would allow us to evaluate whether the plugs themselves were faulty. In the video provided, the plug does not appear to be fully sealed in the wall, and no force is applied when attempting to screw into it. A tight fit is essential for this type of mounting, and this is not an issue we have encountered in feedback from other customers, which is why we needed further information to understand the situation fully.
For environmental reasons, and to ensure the best possible result depending on wall material, we recommend sourcing appropriate wall plugs from a local hardware store when needed, rather than shipping standard plugs from Denmark to the U.S. This allows customers to select plugs specifically suited to their wall type and avoids unnecessary transport emissions.
We’re also sorry to hear that you resorted to using superglue. This was neither suggested nor recommended by our team, and it’s not a solution we would advise for installing our products.
Regarding the screws: these are made of chemically treated brass designed to develop a natural patina, which results in the black brass finish. They are not painted or spray-painted.
As you have not yet provided images of this chipping, we have not been able to provide our feedback on this matter as of yet.
Our last email to you was sent on the 18th, and we have not yet received a response. We remain more than willing to continue the dialogue and find a proper solution together.
We truly value all feedback and appreciate you bringing these concerns to our attention. We hope to have the opportunity to resolve this matter and restore your confidence in Ferm Living.
The black-stained Bon tray was beautifully crafted, nicely packaged and it shipped quickly. This tray is exactly what I was looking for to display a group of glass and ceramic pieces on top of a foyer credenza. The piece is so fine that I am thinking of ordering a larger one to use when entertaining. It would also make a nice gift.
Respuesta de Fermliving.us
Dear customer,
Thank you for your review and wonderful feedback!
We are happy to hear how satisfied you are with your Bon Tray! It truly is a wonderful piece, which comes in several sizes - perfect for any display needs!
We look forward to hopefully have you shop with us again in the future.
Best,
Ferm Living
I love all of Ferm Living's natural oak products! They are of excellent quality, minimalist and unique. Each one stands on its own as a piece of art and elevates my space while keeping a calming and neutral vibe that makes my home feel so inviting!
Respuesta de Fermliving.us
Thank you so much for your wonderful words!
We’re truly happy to hear how much you love Ferm Living’s natural oak collection. It means a lot to know that the quality, craftsmanship, and minimalist design resonate with you — and even more that the pieces help create a calm, inviting atmosphere in your home.
Thank you for sharing your experience.
Best, Ferm Living
I absolutely love Ferm Living — both for their beautiful designs and their exceptional service. Every piece I’ve bought feels thoughtful, timeless, and adds such warmth and character to my home. The quality is outstanding, and I’m always impressed with the balance of function and style.
On top of that, their customer service is fantastic. They’re quick to respond, genuinely helpful, and make the whole experience feel personal and easy. It’s rare to find a brand that delivers so consistently on both product and service — Ferm Living really does.
Highly recommend to anyone looking for interior decor that’s modern and made to last.
Respuesta de Fermliving.us
Thank you so much for your lovely review. We're thrilled to hear that you love both our designs and the service you've received. Your kind words mean a lot to our team.
Thank you for recommending Ferm Living!
Everything is beautifully made and looks stunning in my space! Thank you.
Respuesta de Fermliving.us
Thank you so much for your kind words. We're thrilled to hear that everything looks stunning in your space – that means a lot to us. Enjoy!
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