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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fertility Home Care was professional, prompt, and extremely compassionate for the whole process. My wife was very anxious about the injection process and they found us a nurse (on the same day) to com... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazingly easy to coordinate. A great experience. The staff was prompt in replying to questions and was even able to make a last minute weekend appointment change. Timing is so important in this proce... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is my second time working with Fertility Home Care and I am so grateful that such a service exists! While I am able to do the daily injections with the small needles myself, I am unable to do th... Ver más

Valorada con 5 estrellas sobre 5

I had never taken shots before and was really nervous about doing it on my own. That’s when I reached out to Fertility Home Care for guidance. Even though I contacted them just a day before my first s... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de transporte médico

Escrito por la empresa

We are the Philadelphia/South Jersey region's first home injection and support company, specializing in fertility medications.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

162 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

No Show, No Call Trigger Shot Nurse

This is my second round of retrieval and wanted to make sure that everything went as smoothly as possible after a failed first round. I scheduled a trigger shot for 7pm. The nurse was supposed to arrive at 6:45 to prepare the shot and then administer it exactly at 7pm. At 6:53 the nurse had not arrived and I reached out to the service with no response. I finally had to make the call to mix my shot and administer it myself in a panic before 7pm. I am a self-pay fertility patient and this lack of professionalism has put my over 20,000 investment into my egg retrieval into jeopardy. I reached out to let them know that the nurse never arrived and that I would like a refund. They then called to offer a refund and "a trigger shot credit should I have to do another round of IVF." I am sure this service is fine if it is not a highly time-dependent trigger shot, but for anything where reliability is involved, I would not recommend it.

14 de octubre de 2024
Opinión espontánea
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Respuesta de Fertility Home Care

Hi Anna, I want to apologize again for lack of service you received because that is not an accurate representation of our services. As I stated on our call, our nurse experienced an emergency and when you reached out to me, I was on the phone with another client. As soon as I saw your message, I reached out that night immediately. Unfortunately, with the immediate nature of a trigger visit, we were unable to replace the nurse that night. We again apologize for the inconvenience and stress this caused you and we understand offering a refund and an additional complimentary visit does not replace the visit you desired.

We have done countless triggers in the last 5 years and this is the first case that a nurse experienced such an emergency. I am truly sorry it happened to you in your time of need. I thank you for your feedback and we are working on ways to ensure this does not occur again. If there is anything we can do to assist you in the future, our offer still stands. We wish the best on your fertility journey.

Valorada con 5 estrellas sobre 5

Alexa was a life-saver

Alexa was a life-saver! She gave me confidence in how to manage my many medications, and she passed along some tips on how to inject as comfortably as possible. Thanks for offering this service in Nola!

28 de agosto de 2024
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Respuesta de Fertility Home Care

We are so happy you felt taken care of, Alexa is truly one of the best and worked with Fertility Home Care to bring the services to NOLA, we couldn't be happier about the partnership she has created!

Valorada con 5 estrellas sobre 5

Alexa was amazing

Alexa was amazing! So kind and supportive. I felt very cared for throughout the entire process.

27 de agosto de 2024
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Respuesta de Fertility Home Care

We are so glad you continue to trust Fertility Home Care and Alexa during this process! We hope to continue to exceed expectations and wish you the very best!

Valorada con 5 estrellas sobre 5

Fertility Home Care is THE BEST!

I had an absolutely amazing experience with Fertility Home Care starting from my initial outreach.

Booking with FHC was such an easy and personable experience. The owner, Gene, got back to me within just an hour or two of my outreach (on a Sunday night nonetheless!). He assured me I would be well taken care of.

As one can imagine, IVF is a stressful time, and it is intimidating, especially for first timers. I didn't think I could manage doing the trigger shot myself, so FHC secured Renee to come over and administer my trigger. She was so knowledgeable and kind, and she did a great job of making me feel comfortable and at ease. I was extremely nervous about it, but Renee was such a pro, I ended up not even feeling it when she injected me! Things could not have gone better/more smoothly. Renee even followed up the next day to send well wishes for the procedure.

I can't recommend this service enough. I am so grateful for Gene and Renee, who helped me through a truly nerve-wracking time. If you're thinking about using an injection service, definitely go with Fertility Home Care!

28 de julio de 2024
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Respuesta de Fertility Home Care

We are so humbled by your kind words! We understand how difficult this process can be and strive to put our patients at ease. Renee is truly an angel and we are so lucky to have her on our team! Wishing you all the best :)

Valorada con 5 estrellas sobre 5

Fertility Home Care exceeded all of my…

Fertility Home Care exceeded all of my expectations! They are consistently responsive, kind, compassionate, and professional. They have made a stressful, uncertain time easier to manage. I cannot thank them enough!

12 de agosto de 2024
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Respuesta de Fertility Home Care

Thank you so much for taking the time to provide such amazing feedback, we always strive to exceed expectations and relieve you from the stress of this process! We hope to hear from you again!

Valorada con 5 estrellas sobre 5

Excellent experience!

My nurse for my trigger injection was phenomenal and very supportive. She walked me through the process, made the experience quick and easy, and even followed up after my procedure.

7 de agosto de 2024
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Respuesta de Fertility Home Care

Thank you so much for your kind words! We look forward to hearing from you and wish you all the best :)

Valorada con 5 estrellas sobre 5

Absolutely amazing

Absolutely amazing! From start to finish they made my experience with the injections easy breezy and most importantly stress free. Prompt replies , amazing care. Definitely will be using again.

30 de julio de 2024
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Respuesta de Fertility Home Care

We can't wait to hear from you and wish you all the best! Thank you so much for your kind words!

Valorada con 5 estrellas sobre 5

Grateful

I can’t thank Annie and Gene enough for their exceptional care and services. It was a huge relief not having to worry about administering my injections each day. I don’t know what I would have done without them and their wonderful nurses.

23 de junio de 2024
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Respuesta de Fertility Home Care

Thank you so much for sharing your positive experience with process with our services. We know the decision to freeze your eggs is a significant one, and your feedback truly means a lot to our team.

We're thrilled to hear that you felt supported and empowered throughout the process. Your success story is an inspiration to others considering this option. Congratulations on taking this important step towards your future family goals! We wish you all the best on your journey.

Valorada con 5 estrellas sobre 5

Eugene and Annie are angels!

Just when I was worried and afraid about administering my own shots for the first time, I came across Fertility Home Care and I’m so glad I did. Eugene was amazing! He responded to my inquiry immediately and was able to set me up just as quickly for my first set of shots. I couldn’t be happier with this service, it has really calmed my nerves as I start my IVF journey. Thank you so much Eugene!

28 de junio de 2024
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Respuesta de Fertility Home Care

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you were satisfied with our service. Your feedback is important to us and helps us continue to provide excellent service. We wish you the best of luck with the rest of your journey, here if you need anything at all!

Valorada con 5 estrellas sobre 5

Amazingly easy to coordinate

Amazingly easy to coordinate. A great experience. The staff was prompt in replying to questions and was even able to make a last minute weekend appointment change. Timing is so important in this process so their quick response and flexibility really helped reduce the stress. The nurse who came was also extremely pleasant and a soft hand with a needle.

16 de junio de 2024
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Respuesta de Fertility Home Care

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you were satisfied with our service. Your feedback is important to us and helps us continue to provide excellent service. We wish you the best of luck with the rest of your journey, here if you need anything at all

Valorada con 5 estrellas sobre 5

Love this company

Gina is so sweet, fast, and knowledgeable. Gene is super friendly & helpful in getting things scheduled last minute. Love this service!

7 de mayo de 2024
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Respuesta de Fertility Home Care

Wow! We appreciate you taking the time to leave a review, and especially for mentioning Gina and Gene. We're so glad you had a positive experience with your injection visits. We strive to provide services with the care and empathy all patients deserve during IVF treatments, and your feedback lets us know we're on the right track. Thanks again!

Valorada con 5 estrellas sobre 5

Amazing experience overall

Amazing experience overall. I found out about FHC the day before starting my IVF cycle and they were so supportive and helpful. They tried (and succeeded) in getting my help for my first day of injections!! So friendly and understanding. Highly recommend.

6 de mayo de 2024
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Respuesta de Fertility Home Care

Thank you for the kind words <3 We strive to make this process as easy and stress free as possible for patients that reach out and glad we were able to make it happen for you! You are rocking it with your injections! We're here to help with anything you need so just reach out if anything comes up! Wishing you all the best!

Valorada con 5 estrellas sobre 5

Great experience!

We felt like we needed additional training for our stims injections so we booked a virtual session. Eugene was great at not only teaching us the right technique but also tips to make the process go smoother. In my case, I’m not afraid of needles but his guidance gave me the confidence to do it on my own. We also booked them for our trigger shot. They were able to accommodate us right away and our nurse Alex was right on time. She was knowledgeable and very sweet. I didn’t feel any pain at all. Thank you, Eugene and Annie for the great experience!

6 de mayo de 2024
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Respuesta de Fertility Home Care

You ROCKED it! We are so happy we were able to give you that extra boost of confidence and help you manage this portion of your journey. We're thrilled that Alex was able to support you with the trigger and relieve your stress about the needle, when given correctly, the IM shots really do not hurt as much! Best wishes on the rest of your journey, and we are here if you need anything at all!!

Valorada con 5 estrellas sobre 5

Great experience

My fertility clinic passed along the name of Fertility Home Care for my daily injections. They’ve been wonderful with scheduling my appointments and remaining supportive and friendly throughout the entire process. I can’t recommend them enough.

30 de abril de 2024
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Respuesta de Fertility Home Care

Thank you so much for the kind words! That's wonderful to hear that we have been able to make this process a little easier for you so you can remain stress free! Please keep letting us know how else we can help :)

Valorada con 5 estrellas sobre 5

Independent Nurse Contractor

I am a seasoned RN with amazing career experiences. Predominately worked and taught operating room / peri op services to new grads & transfers to the OR. I have been an independent contractor for several years including recently working with Fertility Home Care. A very organized and professional company. I highly recommend them for patients on their IVF journey.

30 de abril de 2024
Opinión espontánea
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Respuesta de Fertility Home Care

Maxine, we greatly appreciate your continued partnership with us! It's always nice to hear the other side of the coin too, so we are so grateful that you are sharing your experience for our patients to see :) This makes us extremely confident when we schedule patients with our nurses that they love what they do and are amazing at it too!

Valorada con 5 estrellas sobre 5

Made my trigger experience much easier!

I’m so glad I used fertility home care for my trigger shot! Shannon was absolutely wonderful. I was so nervous about everything and she made the process painless and easy while also calming my nerves as a first time ivf patient. It was seamless to organize my appointment even at the last minute. I would definitely recommend using fertility home care for a professional experience and some peace of mind during your ivf journey.

14 de abril de 2024
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Respuesta de Fertility Home Care

Thank you for the tremendously positive feedback! We strive to alleviate your concerns and stress during this process, understanding how important it is to remain calm during this process. We are wishing you all the best!

Valorada con 5 estrellas sobre 5

Best service

Great service. Experienced nurse. Polite nurse.

14 de abril de 2024
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Respuesta de Fertility Home Care

We're so happy to hear that you were well taken care of!

Valorada con 5 estrellas sobre 5

such a pleasant experience

I need to share my excellent experience with Fertility Home Care, established by Gene and Anne. From the outset, their professionalism and quick response to my scheduling needs were impressive. They connected me with Manal, a remarkable nurse whose commitment was above and beyond. Manal’s willingness to visit my home at 9:15 pm for the trigger shot was extraordinary. Handling this alone would have been daunting, if not impossible, for me. I’m incredibly grateful for their service and feel fortunate to have found them. Their company is truly a boon for anyone undergoing fertility treatments. I strongly encourage others in similar situations to seek out their services. It’s a decision you won’t regret.

12 de marzo de 2024
Opinión espontánea
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Respuesta de Fertility Home Care

Hi, we are humbled and touched by your kind words! Having gone through IVF ourselves, we understand the apprehension through this process, especially with the burden of the injections. We are extremely happy we were able to provide that extra layer of support during this time so that you could focus on your cycle without the stressors of getting your injections. Wishing you all the best!

Valorada con 5 estrellas sobre 5

Shannon

Shannon, who is here every time for me is really good at her work and she makes you feel very comfortable with the whole process:)

9 de marzo de 2024
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Respuesta de Fertility Home Care

Thank you for your kind words, we are so happy we were able to provide that extra layer of support during this time for you!

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