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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fetch SERIOUSLY earned our loyalty. After a vv scary flipped (!!!) car accident with Darius, Fetch really came through. The app is super easy to use (love how you can upload a video of your pet runn... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our poor little 18-month-old bulldog hasn’t had the best start to life, needing five surgeries in just one year. We are so grateful we signed up with Fetch Insurance. They have been nothing but suppor... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We’re very thankful for Fetch during a really scary time for us and our cat, Penguin. He suddenly had blood in his urine, and with our regular vet unavailable, we had to rush him to emergency care. Kn... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

When I first got my girl, she got a UTI. After all the initial purchase, vaccination and food costs etc, I was stressed about having to pay another vet bill so soon. Thankfully I had gotten her insure... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Seguros para animales domésticos
  2. Aseguradora

Escrito por la empresa

Hey there, we're Fetch Pet — vets, data whizzes, techies, and insurance experts changing the way we care for our pets. We’re building a subscription and accompanying app that brings together insurance, prevention, insights, and rewards to simplify pet health and help more Aussie pets thrive. And we’re just getting started. We’re backed by Aussie and international investors, including AirTree, vets, insurance CEOs, pet retailers, brand and marketing experts, start-up founders, and tech leaders. We have our own Australian Financial Services License (540762), and we’re underwritten by Pacific International Insurance (ABN 83 169 311 193).


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

63 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Great experience- lovely staff

Our 12 week old puppy broke her leg, fetch insurance was super simple to use. Received quick and personable responses. So glad we went with them, saved us a lot of stress and money during a rough time ♥️

27 de diciembre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Ah thanks Jess, really appreciate you taking the time to leave us a review 🫶

Valorada con 5 estrellas sobre 5

Fetch offer a comprehensive pet…

Fetch offer a comprehensive pet insurance cover with no catches. Everything is up front and easy to understand. The app is brilliant and the claims process is so easy and quick. They communicate promptly through the app and are super friendly. I’ve had another pet insurance previously and this one is way better.

30 de diciembre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Yay thanks Rebecca! So glad you like Fetch 💖 We'll keep making it better for you 💪

Valorada con 5 estrellas sobre 5

Impressive service with fetch

I have had a pleasant experience with fetch, very prompt at replying to messages. They have worked very fast with the claim process. I cannot fault them I’m so impressed will be switching my other pet across to fetch aswell.

5 de diciembre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Thank you so much Tanya, really appreciate this 🙏

Valorada con 5 estrellas sobre 5

So fast so friendly so effective

So fast! So friendly and kind! Sooo happy I pay $67 and now don’t have any excess! Claims and 80% refunds are processed SO fast! Thanks to Fetch, I don’t hesitate to take my angel to the vet knowing I’m covered!

17 de diciembre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Thanks Essena, we'll keep making Fetch even faster 🏃‍♀️!!

Valorada con 5 estrellas sobre 5

Incredible

So far Fetch have been so incredible! This is my first dog and experience with a pet insurance company and I’m so glad I went with them. The process is so easy through the app and they are soooo fast at responding to any queries and reimbursing costs (same day)!

13 de diciembre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Yay thanks Sofia, really appreciate your kind words! 🙌

Valorada con 5 estrellas sobre 5

Best in Class Pet Insurance

Great service and super efficient app for making claims. Highly recommended!

12 de diciembre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Thank you!! So glad you're enjoying our pink Fetch app 📲🩷

Valorada con 5 estrellas sobre 5

Fetch has been nothing short of…

Fetch has been nothing short of amazing. My chihuahua needed surgery for patella luxation and they have made the experience stress free from beginning to end. When your pet needs medical care fetch makes it easier to concentrate on their recovery stress free without worrying about the financials. You can also apply for pre approval so you are informed of eligibility before treatment. I’m so impressed with fetch and how they handled my surgical claim I have moved my cat to fetch now as well. My animals deserve the best of everything and I wouldn’t change insurers because Fetch is the best. The staff at fetch are experienced in the veterinary industry and will help you as much as they can.
Thank you Fetch team for the excellent service you have given me.

4 de octubre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Thank you so much for the wonderful words, Kim. We’re so sorry your chihuahua needed surgery for patella luxation, but we’re really glad we could make the process feel stress-free from start to finish. 🐾

It’s great to hear pre-approval helped you feel informed before treatment, and that your surgical claim was handled smoothly so you could focus on recovery instead of costs. Glad to have your furry friends with us 🩷

Valorada con 5 estrellas sobre 5

Claims were easy and helped during…

Claims were easy and helped during difficult time with the loss of my baby boy

6 de diciembre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Hi Loreen. We're so sorry for the loss of your wonderful boy. As pet parents ourselves, we couldn't imagine anything worse. We're so glad we were able to be there for you during such a difficult period.❤️ If you do need anything, please reach out 🐾

Valorada con 5 estrellas sobre 5

Fetch are quick to reimburse treatments…

Fetch are quick to reimburse treatments and are always checking in on how my dog is going.

30 de noviembre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Thanks so much Natasha for the kind words! I'll pass them onto the team - they'll love to hear this 😇

Valorada con 5 estrellas sobre 5

Best Pet Insurance EVER!

I have been with insurance companies before but they only treat you as a number but Fetch treats you like a friend. I love how they care and bend over backwards to make sure that the process is easy and stress free for you and your furry friend. The service I received in the last 2 days was exceptional and I will always be grateful. Im with Fetch for life and I highly recommend them to everyone.

28 de noviembre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Hey Popi! Thank you so much for your beautiful words. 🐾

We’re really glad you’ve felt genuinely cared for and supported, especially over the last couple of days, and that we could help make everything feel easier and less stressful for you and your furry friend. Your trust and recommendation mean a lot to our whole team.❤️😇

Valorada con 5 estrellas sobre 5

Thanks for your help Fetch

My dog had the worst surgery complications and ended up in Animal Hospital after knee surgery with pneumonia and gastroenteritis, he was so unwell. Feeding tube, oxygen tube and a lot of pain medication and worry. Fetch have been the best support, totally went far and beyond to help. A special thanks to Emily for helping with my claim. Thanks Fetch, you are the best ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

18 de noviembre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Thank you so much for sharing this, Sarah. We’re so sorry your dog went through such severe complications. That sounds incredibly frightening and exhausting. 🐾

We’re really glad we could support you through it and help take some pressure off while you focused on his recovery. We’ll also make sure Emily sees your special thanks. ⭐️

Valorada con 5 estrellas sobre 5

Fantastic service

Fetch staff were so friendly and quick to respond to our claim! Very pleasant and understanding.

13 de noviembre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Hi Amanda! Wow, thank you for this! I'll make sure I pass it onto our team. They'll love to hear this 🐶

Valorada con 5 estrellas sobre 5

Great experience

Great experience, claimed multiple times for multiple pets, always an easy process 🤩

13 de noviembre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Hey Therese! Thank you so much for the kind words. We're so glad you're enjoying Fetch. Reach out if you need anything ❤️🐶

Valorada con 5 estrellas sobre 5

Quick claims

Quick claims, app is great, customer service are helpful & responsive. I’ve been with Fetch for 1 year & had 2 claims. Nothing but positive experiences. I wish all my pets were with Fetch.

7 de noviembre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Hey Simone! We’re so glad your first year with Fetch has been smooth - quick claims, an easy app experience, and a helpful, responsive team. 😊 Give your furry friends a big cuddle from us!

Valorada con 5 estrellas sobre 5

The best pet Insurance

This pet insurance is the best pet insurance I found. I was originally with a big company and they messed me over. I’m so happy I found Fetch and am never changing. Would 120% recommend to everyone

23 de octubre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Thank you so much for the review - we’re really glad you found your way to Fetch and that you’re having a better experience with us. 🐾

Valorada con 5 estrellas sobre 5

Easy to lodge the claim

Easy to lodge the claim. Claim processed and paid in less than 24 hours. Would be a bonus for me if Fetch were in Gap Only, as my vet would then be able to process the claim.

21 de octubre de 2024
Opinión espontánea
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Respuesta de Fetch Pet Health

Thank you for the review, Debra! 🐾

We’re glad lodging your claim was easy and that it was processed and paid in under 24 hours. We also appreciate the feedback about Gap Only payments - we understand how helpful that would be, and we’ll pass it on to the right team. If you ever need anything, please reach out anytime. We’re happy to help.🐶

Valorada con 5 estrellas sobre 5

Fetch Pet Health - Great Customer Service

Being a relatively new company I had some questions before we decided to sign up. Annie was very helpful with every question I had, it felt very much like a personal experience and you could tell they care very much about their customer satisfaction.

After hours of research I honestly haven't come across another company that provides such comprehensive coverage and their PDS is really simple yet easy to understand, which was perfect for me after reading through countless pages of PDS from their main competitors!

I'm tipping this company to do great things over the next few years and they will blow other pet insurance providers out of the water. I will provide an update should we need to make a claim in the future.

21 de octubre de 2023
Opinión espontánea
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Respuesta de Fetch Pet Health

Thanks so much James - we shared your review with the whole team and they loved it 😁 Yes Annie is a superstar! Thanks so much for reading the PDS's and doing your research!

Valorada con 5 estrellas sobre 5

Great service

Signed up to Fetch as it offers great customer service and personalised care, beyond just pet insurance. I found it good value too. Happy to know my puppy will be well looked after. 🐶❤️

17 de agosto de 2023
Opinión espontánea
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Respuesta de Fetch Pet Health

Glad you and pup are feeling happy at home with Fetch 🐾 - thanks so much!

Valorada con 5 estrellas sobre 5

Better value & customer service

Really pleased with the switch to Fetch so far. Better value cover, and you can actually understand it. Customer support was super knowledgeable (and local) when I had a query via the app. And love that they sync up with my vet so admin is all sorted ahead of time. Recommended.

11 de agosto de 2023
Opinión espontánea
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Respuesta de Fetch Pet Health

Thanks so much Naomi, we really appreciate all the support ☺️

Valorada con 5 estrellas sobre 5

I’ve been looking for pet insurance for…

I’ve been looking for pet insurance for a while Fetch is the first that I feel really cares about your pet. The sign up was super easy and the cover was great for the price. Thank you Fetch team!

14 de agosto de 2023
Opinión espontánea
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Respuesta de Fetch Pet Health

Thanks so much Elliot! Let us know if you have any more ideas or feedback 🙏

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