Thank you for your feedback. Regarding replacements, we understand your concerns regarding the process of destroying damaged parts for a replacement, and we want to provide some clarity on why this is necessary.
As stated in our Terms and Conditions, this step ensures the integrity and authenticity of our products and prevents any potential misuse of replacement parts. It’s a standard process that applies equally to all customers and helps us maintain the quality and trust in our brand.
Unfortunately, we've encountered instances where customers have opted to keep both the damaged item and the replacement, leading to concerns about product authenticity and quality.
This customer has contacted us through our ticketing system, and we've already allocated a replacement for him, however, the customer still would not want to proceed.