Filofax UK Opiniones 

Pacco ricevuto dopo quattro giorni lavorativi, tutto ok ma l’unica pecca è che non ho potuto tracciare la spedizione sull’app “shop”, e non ho ottenuto risposta dopo tre miei solleciti. Oggi pomeriggio il corriere mi ha recapitato il pacco e solo dopo l’azienda mi ha scritto dell’avvenuta consegna. Faccio presente questa cosa perché di solito, su altri e commerce ho sempre il tracciamento se non addirittura quello del corriere. Comunque mi ritengo soddisfatta degli acquisti, le agende sono veramente belle e averle comprate a prezzo scontato è stato un piacere.

Ho sempre usato agende Filofax, mi sono durate anni. Quest'anno quella che ho comprato ha iniziato a deteriorarsi sui bordi dopo 1 mese, si è scollata la linguetta di chiusura.
Ho scritto al servizio clienti, dopo la prima risposta il nulla cosmico.

ASSOLUTAMENTE SCONSIGLIATA. Comprate altre marche, la qualità è stata abbandonata nel passato

Ordinato un articolo il 28/06/2026 e ad oggi (13/07/2026) non ancora arrivato. Non mi avevano dato il codice per monitorare la spedizione né avevano dato i miei contatti alla ditta di spedizioni alla quale si appoggiano, rendendo la consegna praticamente impossibile. Il servizio clienti risponde ed è disponibile ma non ha comunque risolto il problema, che persiste. Consiglio di valutare altre aziende, soprattutto se si vuole fare un regalo e si rischia di non averlo per tempo.

Most of these reviews are correct. The delivery is non existent and their customer service is absolutely shocking. New job, thought id treat myself to a new A4 organiser and customised diary.
Ordered 08/06/26. Aware the customised diary would take 5 business days so waited until 18/06/26 to chase up. Told someone would update me shortly.
Chased again 19/06/26 to be told the organiser wasn't in stock - funny how it was when I paid £174 for it. Told there would be a delay but should be this week.
29/06/2026 - paper diary arrives, not sure what i'm supposed to put it in? But worryingly the order is showing as fulfilled. I ordered the diary for June 26 onwards, hoping that I might get two weeks use out of it, now I won't even get two days!
£178 order (with a welcome discount). Not exactly cheap and expected better.
Emailed to confirm order not fulfilled and where the organiser is...nothing.
Can't comment on the quality of the goods, but I am regretting my order at the moment.

I've been a Filofax fan since I was given my first... which was 40 years ago. I still wouldn't be without my trustee organiser, although my tastes and styles have changed from more formal black leather in my working years to bright and pretty floral designs since I retired! I treated myself to a pen lately and thought something was wrong. It turned out to be totally my own error but I received an IMMEDIATE reply from Filofax, advice on how to resolve my problem and a new pen in the first class post. They didn't ask or hint at being given a review, which made this feedback even more deserved and eager to post it on every forum possible. Thank you for fantastic products, quality and customer care, Filofax, I'm sticking with you for the rest of my days!

Absolutely disappointed with the non existing customer service. Received my much anticipated order, the monogram on my planner (which feels very cheap and not luxurious at all for a leather cover) is missing, I contact on several channels and instead of a response, I receive a refund for the missing personalisation. This was a birthday present and you have taken all joy out of the purchase. I no longer wish to own a Filofax and can say this is one of the worst experiences I’ve had with any brand and not something I expected from a “luxury” brand like yours. Will definitely look for an organiser elsewhere and advise anyone not to purchase from you.
When I queried this, I was told that i hadn’t filled in the form for the personalisation, so they didn’t know what the I wanted.
1) I definitely filled this in
2) even if I didn’t, your website shouldn’t let me order a personalisation without providing required detail such as colour and word(s)
3) there was no apology or ownership from anyone at Filofax, in fact, they were quite defensive and laying blame on me
4) I only received the refund for the missing personalisation once I complained! Not when they noticed and decided to send me an item I wanted with personalisation without it.
5) no offer to remedy the situation.
All in all, couldn’t have had a worse experience
Returning them was also a faff, no return label provider and customer service sent me an image to an address that I could not load on any browser or outlook. It ended up being a free post address at least but I only received my refund when I chased that as well.

Servizio pessimo
Acquistato il 26/12/2025 siamo al 26/01/2026 e non mai ricevuto ancora il mio acquisto. VERGOGNOSO

Absolutely appalling customer service. When you place an order it says a delivery is 3 to 5 days after processing time. However, no indication is given us to how long processing time is. When I ordered something that required great personalisation a couple of years ago, I assumed that the ridiculously long delivery time was because of this. However, this year I ordered something that was a stock item and I’m in the same boat. You cannot get an accurate delivery date, they do not reply to emails and they do not seem to have any urgency to send out good that you’ve paid for.

Plenty of alternatives out there these days. Seems like this company just struggling to stay relevant.

Disappointed so far. Placed an order 28.11.25 and still waiting for delivery. Contacted company told that once it’s passed to Royal Mail there’s no tracking available. Waited until 15.12.25 (now 10 days since Whistl tracking says my parcel was handed to Royal Mail), contacted company again to be told to wait until 18.12.25 - if no parcel to contact again.
The parcel contains Christmas presents that I’m running out of time to order from elsewhere for pre-Christmas delivery. I feel like I’ve been more than patient. It’s been 20 days since I placed my order expecting delivery in 5-7 business days as stated when I checked out.
Hoping that someone will either find my parcel or refund my purchase.

Update…
Filofax finally understood what I’d been trying to say and admitted the order had been lost on 17.12.25. (Which I totally understand happens sometimes.) They offered me a refund or replacement and guaranteed the new order would arrive before Christmas. I was dubious but thought I’d give them the chance to rectify.
The replacement order arrived 19.12.25 but unfortunately was missing an item.