Good Screener, Abysmal Customer Service
I used this provider for almost a year and was in general satisfied with it- it is very good value for money. However, I recently came across a couple of anomalies, such as the dividend ratio for a company being different when worked out per share or in total dollar amounts. When I enquired about this, they gave me a token definition of how they computed their ratio but did not answer my consistency questions or explain why their dividend ratio was different than every other financial site out there. I followed up with more details and they ignored my email. They could have told me (a) they are fixing it, (b) they can’t fix it due to system limitations, (c) it is correct and everybody else is wrong, any of which I would have been quite satisfied with. Ignoring customers is very poor quality behavior, and based on this I will not renew with them, and have signed up with a different stock data provider. In the end, we are paying for data and when the data integrity is questionable, they should treat it as important.
9 de enero de 2023
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