Review for individual staff. Excellent customer service from Sheila, who went the extra mile to finish setting up a demo webinar for me - even though this help was (I sensed) not strictly her obligati... Ver más
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Consulta las opiniones de los clientes
My application got a little stuck, so I sent a support email request. This didn't get answered all that quickly but my follow-up call got answered almost immediately, I was quickly put through to t... Ver más
The bank is useless for day to day banking e.g., making a simple sterling transfer from Fineco sterling account to another sterling account in the UK takes at least two days and vis-a-vis, but it... Ver más
La empresa ha respondido
INCOMPETENZA E DISCUSSIONI CONTRADITTORI TRA LE PERSONE HELPDESK. Ho richiesto un documento della carta credito, ho scritto, ho chiamato. Se parli con più persone, danno informazioni contraddittori e... Ver más
Información sobre la empresa
- Servicios bancarios
- también en la categoría
- Bróker financiero
- Institución financiera
- Servicio de inversión
Sobre FinecoBank UK
Escrito por la empresa
With more than 40 million orders processed per year (based on 2020 data), Fineco’s offering moves from the simplest of the missions: to offer a premium trading, without a premium price.
To achieve this, we have developed a professional platform that’s powerful, fast, customisable and reachable from any device, anytime. You can have access to 26 global markets and 20,000+ financial instruments and professional tools. All of this, at one of the most convenient pricings on the UK market.
There’s more. Without any hidden costs: no custody or deposit fees, no minimum deposit needed, no inactivity charges.
You can trust the solidity of one of the most reliable banks in Europe (with a 28.56% CET1)*, who provides a one-stop-solution that allows you to control also on your investment services, ISA accounts and banking products.
This is why more than 1.3million clients have already decided to join Fineco’s world.
Fineco. Premium trading, without premium price.
* Fineco is the top-ranked Italian bank on the FTSE Mib in terms of capital
Información de contacto
Via Marco D'Aviano 5, 20131, Milano, Italia
- support@finecobank.com
- finecobank.co.uk
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Am very satisfied with your services
I'm still interested for my Fineco…
I'm still interested for my Fineco account I try to manage my transaction soon and I am so happy with my Fineco bank
Fineco is not a bank
Fineco is perfect for online brokerage but it is NOT A BANK and operators will struggle even with a simple transaction check.
I am now waiting a week to get an answer by mail about a transaction and the support is hopeless.
Go for HSBC Currency if you need a double currency account.

Respuesta de FinecoBank UK
Request promptly addressed
Request promptly addressed. Total lead time of 2 days to open an ISA could be faster
Telephoned in response to an email…
Telephoned in response to an email message I had received. Excellent and very helpful customer service.
Great platform with FANTASTIC customer service!
Opening the account was easy and quick. I have had a few technical glitches which the Customer Service folk have been fantastic at sorting out. The platform is great, and the rates and range of services easily the best I have seen. So far so good!
Very friendly staff and trying to help…
Very friendly staff and trying to help and solve my issues...
Best broker and bank
Been a daily client for several years now, and I'm getting great support, low fees and all the tools I need. The only improvement point I would like to see are the quick GBP transfers that the high street bank have been offering (with credit time within 2h), otherwise it's great
Quick resolution to a technical issue
Recognised and got a technical issue resolved very quickly. Bravo!
Polite, prompt, clear, solution provided, problem resolved.
Polite, prompt, clear, solution provided, problem resolved.
Grazie mille!
Cordiali saluti.
Good and professional service
Still getting to know
I am a newbe and can not really give any real comment. But I will be back to give you more.
Excellent customer service.
You get what you pay for
A few months ago, I decided to open an account with them but the process is so lengthy and cumbersome so I gave up. I have trading accounts with Barclays, Fidelity and Hargreaves but because of lower charges, I was tempted to try Fineco.
Right now, I am in process of opening an account with them again but after reading some latest reviews from a few people here, I won't bother. I was mainly interested in trading ETFs which I trade very actively but if it means I would have to call them to trade ETFs ( as someone said), NO THANKS. I would rather pay a little extra and trade with industry leaders.
Another issue is...language barrier. I tried to get some information over the phone but the person on the other end could not converse properly.

Respuesta de FinecoBank UK
Really helpful
Fineco Bank wants to have UK business…
Fineco Bank wants to have UK business but unfortunately it does not compare with UK high street banks. Bank to bank transfers are just too slow. Even if you make a sterling to sterling transfer it takes 24 hours, provided you do it before midday, but up to 2 days if you try after midday. Currency conversions take up to 2 days. So in other words if you want to transfer euros from say France to pay a bill in the UK it could take you 4 days ie 2 days to convert the money from your Fineco euro account to sterling and another 2 days to make the bank transfer. I was told that this is because Fineco is an Italian bank, that this is current practise in Italy. Well I can use a UK high street bank and make transfers from a euro account & convert to sterling with Revolut in a few minutes. Fineco service is however very good but just a pity that their banking is so antiquated. The investing part of the bank is also good and efficient.

Respuesta de FinecoBank UK
I had a query and it was answered fast…
I had a query and it was answered fast and with clarity. Thanks
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